Although paying with Paypal to this site did not work and was not notified until I did not receive my package, I had to call to be told they had to unlock the payment, then still did not receive... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
ordering is great, returns are great, the page design is amazing, need help is amazing, the only thing is the 3-5 days seems to be more on most cases. i also believe with the price discount isn't as g... See more
Company replied
Parts selection, for the parts that I needed, was excellent. The quote with pricing and delivery for the customer came remarkably quick, once parts were ordered, they arrived in a very timely matter.
Company replied
The best service is dependable service. I ordered a fridge part which did not fit. Within hours it was fully remedied with full refund. You don’t always know how these issues will be dealt with whe... See more
Company replied
Company details
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.2
Great
6K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Accurate and fast shipment
15 April 2026
Delivery late
My delivery is late and no notice. It’s a important part for the operation of the café
15 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Parts Town Canada
Hello,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
It was easy to find the part (an…
It was easy to find the part (an electric motor). The part arrived faster than promised. Good packaging. Now my Air Conditioning is working again! Thanks.
15 April 2026
Reply from Parts Town Canada
Hello Guillermo,
We're happy to hear that you found the part easily and received it quickly! We're glad our packaging met your expectations and that your air conditioning is working again. Thank you for choosing Parts Town Canada!
Sebastian
Parts in stock and delivered fast
14 April 2026
Reply from Parts Town Canada
Hello Chris,
Thanks so much for the 5 Star rating and positive feedback. We are pleased that you are happy with our quick delivery. Thanks for choosing Parts Town Canada!
Sebastian
Delivered Fast
13 April 2026
Reply from Parts Town Canada
Hello Apolo,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
fast ordering and service
1 April 2026
Reply from Parts Town Canada
Hello Harvey,
We appreciate you taking the time to leave us this great review. We are so happy to hear that you experienced fast ordering and service. Thank you for choosing Parts Town Canada!
Sebastian
No delivery
Was all good, until shipment arrived at Barrie, and has sat there for 5 days!!
Undelivered.
It is 35 minutes from me!
13 April 2026
Reply from Parts Town Canada
Hello Mary,
We appreciate you bringing this to our attention. We're sorry your shipment is delayed in Barrie. We'll look into why it hasn't been delivered and reach out to your shortly.
Sebastian
Customer service rep didnt understand…
Customer service rep didnt understand or acknowledge the fact that the information they are requesting isnt available and then rather than taking initiative to help me find the right part, advised me to go talk to the manufacturer myself to get the necessary part number for partstown to source and upcharge me on
20 April 2026
Unprompted review
Reply from Parts Town Canada
Thank you for taking the time to send us your valuable feedback. We will have a leader from our team reach out to you shortly to see what we can do to make things right.
Reply from Parts Town Canada
Hello Richard,
We are happy to hear that everything was great! We appreciate you taking the time to leave us such positive feedback and a wonderful rating. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Tony,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
Reply from Parts Town Canada
Hello Leslie,
We appreciate your feedback and are glad you found our site excellent and delivery fast. Thank you for choosing Parts Town Canada!
Sebastian
I recently ordered a Samsung stove main…
I recently ordered a Samsung stove main board. The product arrived promptly and was securely packaged. After installation, the new board is working perfectly. I am very satisfied with this company.
11 April 2026
Reply from Parts Town Canada
Hello Jay,
We're happy to hear that the Samsung stove main board arrived promptly, was well-packaged, and is working perfectly after installation! We appreciate your satisfaction and thank you for your positive feedback.
Sebastian
Reply from Parts Town Canada
Hello Harbans,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
Fast delivery
10 April 2026
Reply from Parts Town Canada
Hello,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
Parts selection and order completion
Parts selection, for the parts that I needed, was excellent. The quote with pricing and delivery for the customer came remarkably quick, once parts were ordered, they arrived in a very timely matter.
7 April 2026
Reply from Parts Town Canada
Hello John,
Thank you for your feedback! We're happy to hear that you found the parts selection excellent and the quote with pricing and delivery quick. We're also glad the parts arrived in a timely manner. Thank you for choosing Parts Town Canada!
Sebastian
Had the part I needed in stock
Had the part I needed in stock, it was the cheapest and the delivery was quick.
Would buy from these guys again.
9 April 2026
Reply from Parts Town Canada
Hello Leslie,
We're happy to hear that we had the part you needed at a great price with fast delivery! We appreciate your positive feedback and are glad you had a great experience.
Sebastian
Reply from Parts Town Canada
Hello!
We're happy to hear that you found the part you needed! We appreciate your feedback regarding the fast shipping and perfect fit. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Gurbax,
We are happy you found our ordering process simple, and we appreciate your recognition of our prices and service! Thank you for choosing Parts Town Canada!
Sebastian
Order placed on April 8 with a promised…
Order placed on April 8 with a promised 2–5 business day shipping timeframe. It’s now April 15 and there has been zero tracking movement since day one—still stuck in Etobicoke.
Charging $24 for a tiny part and then providing no updates while missing the expected delivery window is unacceptable. This is extremely poor service and not what was advertised.
9 April 2026
Reply from Parts Town Canada
Hello Pardeep
We regret to hear about the shipping delays and lack of tracking updates for your order. We apologize that the delivery timeframe was not met and for any frustration this has caused. We are looking into this issue and will reach out to your shortly to discuss this in detail.
Sebastian
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