Optimusholidays Reviews 

Crystal has been absolutely amazing, always goes out her way to find us the best holidays she can. Her service is incredible, we were always kept informed and well looked after. Would recommend Optimus holidays to all 🥰

Just had all information needed for our holiday to the south Pacific cruise at last,flights, hotels etc.very pleased now we know what's happening.

When you are using a company for the first time for an expensive holiday it can be a gamble.
However Ricky was very professional, knowledgeable and helpful which helped us to decide to use Optimus Holidays.
Even after we booked the holiday on several occasions we had additional questions, we had Ricky's personnel number and he always answered promptly and never made us feel that we were a nuisance.
Our holiday was fantastic and everything run to plan, all the hotels were as advertised extremely clean and in good locations.
We can honestly say that we had an exceptional holiday experience.
One piece of constructive criticism is that for the bullet train from Tokyo to Kyoto it would have been helpful & less confusing if the Train station and address had been mentioned/highlighted.
What a great holiday many thanks Steve & Fatima.

I have booked my holidays with Optimas, in advance for February 2027 Ricky was very professional helpful sorting out making all arrangements and amendments as I requested I recommend any one to deal with him and I shall leave further reviews after having my holidays

What Can I say? Well, so far my experience with Optimus Holidays has been nothing short of exceptional, and here's why!

I was looking for a holiday trip for my 60th for me and my boy, a trip where the both of us will have great memories of, a complete change from the usual annual breaks in and around Europe that we can have any year, so cut a long story short, my son being into everything Japanese kept hinting Japan, so I was scouting the internet for the best deals, where to go, flights etc, a family member recommended Optimus Holidays as they too had just booked their holiday for later in the year to Japan through Optimus, so after looking through the reviews on Trustpilot I thought ok lets give them a try!

Now bare in mind I have never booked a holiday like this through or dealt with an online independent agent like Optimus before, so it was a first, I was a bit anxious/cautious but went for it and sent them a WhatsApp message and with in minutes got a reply back from Ricky, well at this point all I can say is I am so happy I made the jump and contacted them.

Again cutting the long story even shorter lol, I am not the easiest person to negotiate with, I, like most probably want the best, but being somewhere never travelled to before, my decision making was all over the place for dates, where to stay, hotels, flights etc, poor Ricky I had given him 4 different date changes, then booked it... great all done!... or so I thought! 😬

I then did some review searching over night on the places we were staying, which I really should have done before booking, but anyway, I became anxious from the reviews of the place we were booked into for the last 5 nights, which was not in Japan btw, so started thinking what have I done, I want to change it, but can I, now I have booked and paid, so following morning I thought "nothing to lose" and messaged Ricky 🫣 to see what, if anything, could be done to change the booking, I was anticipating a "nothing, its too late now" or "yes but its going to cost you loads" guess what? No, not that at all, Ricky was a diamond and nothing was too much trouble for him, he knew these trips are special for a lot of people, us included, and just went that extra mile to accommodate what we wanted, yes it cost a little extra, not because Ricky was making more money from us, infact he tried to do his best to keep it the same, but because of the places we chose were more expensive and had chosen to stay in Japan for the duration and see more of the Japanese culture and because of this I am no longer anxious, but so looking forward to the dream holiday for me and especially my boy!

Sorry for the short/long story but just need to say, so far, I could not recommend the services of Optimus Holidays enough, especially that of Ricky, with his patience of a saint too 😎! ⭐⭐⭐⭐⭐

Ricky was extremely good at sorting out my booking as I was trying to this while negotiating and attending medical appointments and changing my initial request …rang back every time on time when he said he would .. very knowledgeable great help … will certainly use him again

I had an amazing time thanks to the exceptional and personalised organisation from Kenny. Nothing went wrong with any of the planning and booking and I felt well looked after, which enabled me to really relax and enjoy the journey and all the fabulous experiences. It was definitely a trip of a lifetime, especially as I hadn’t travelled long haul on my own for over thirty years. I would love to do this sort of thing again.

I have recently returned from my solo trip to Bali, Sydney and a wonderful Princess cruise around New Zealand. I had an amazing time and it was carefully planned and personalised by Eric, who was always there to help, he offered great customer service and was courteous and friendly, I would definitely use Optimus travel again.

Contacted Optimus following an email received with a good price for a med cruise. Spoke to Ricky who gave us excellent service, didn’t hassle us to make a quick decision. He was very flexible and accommodating when I changed what I wanted, got a good deal, happy with the price and excellent customer service. Will definitely use Optimus holidays again.

This is the first time I have used Optimus holidays and Ricky has been a brilliant help with organising our trip to Japan. Nothing was too much trouble. As we live in Cyprus he arranged for flights from Cyprus to Tokyo, rather than returning to the UK to start our holiday. He was so extremely helpful with every step of the journey. Our holiday is now secured for Sept and looking forward to a great adventure.
I wouldn't hesitate to use this company in the future.

Thanks, Cassandra

Ricky Smith. Very helpful & professional

We have just booked our first multi centre holiday through Travel Zoo with Optimusholidays. The agent named Ricky was very helpful indeed answering all our questions and concerns. Thank you.

Really friendly and helpful

Optimus handled everything for us efficiently leading to a completely stress free holiday. The flights, hotel and transfers arranged were perfect and the cruise was fabulous.

Kenny was very knowledgeable and professional.
He was able to find the cruise I wanted and book it with flights and transfers at a good price.

We booked a cruise around Japan with Sharon. She was extremely courteous, polite and very helpful. She understood our needs and explained all aspects of the package to us. We felt really comfortable booking with Optimus Holidays, will consider booking again with them and have no hesitation in recommending them.

My experience with agent Kenny was very good. He assisted to look for a good cruise and even extend the time for the deposit....
Very good service throughout

Absolute best in organising our once in a lifetime holiday to Japan. First class service, professional and very helpful. Ricky was the best ever.

Ricky was great. He answered all my questions, gave us the options we asked for so that we could choose the best package and made sure we were happy with everything at each stage of the booking process.

Great person to do business with , accommodating the needs and requirements of clients to the best