Optics Warehouse Reviews 

2,572
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 664 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent products and the wide selection available. Customers consistently highlight the speedy and efficient delivery service, often receiving their orders promptly and well-packaged. Many people also commend the competitive pricing and the overall value for money, noting that the company frequently offers sales and good deals. The staff receives high praise for being friendly, knowledgeable, and helpful, providing excellent advice and professional service. However, some reviewers were not happy with the communication regarding order status and experienced delays in receiving their items or responses to inquiries.

What people talk about most

Product

Consumers find product to be positive, often praising the great selection, quality, and competitive pricing... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient delivery... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and pleasantness, with... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive and fair pricing... See more

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had my :- UTG Recon 360 TL 5.6-7.2" Picatinny Bipod - TL-BP02-B delivered from Optics Warehouse as always a very speedy delivery from the very reliable Optics Warehouse always a pleasure shoppi... See more

Company replied

Rated 5 out of 5 stars

I've had several recent experiences with this company. I've bought 3 scopes, 2 new and 1 previously owned. I've also traded-in 2 scopes, a Garmin 701 Ballistic location device. Additionally I'm curre... See more

Company replied

Rated 5 out of 5 stars

The DNT Thermonight 225 I ordered was well packed and exactly as described. I have used it now a few times out in the field and it has performed exactly as expected, if not slightly better. I can now... See more

Company replied

Rated 5 out of 5 stars

Initial purchase online was so easy to complete.The delivery time was fast and efficient. I contacted them via email for futher advise and the reply was quick and extremely helpful. I wasn't advised t... See more

Company replied


Company details

  1. Hunting Store
  2. Sporting Goods Store

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,572)

690 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Product very good. Very happy.

30 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the 5 star review. We're thrilled to hear you're very happy with our product and service.

Rated 5 out of 5 stars

The Vector Optics scope is excellent

The Vector Optics scope is excellent, not my first purchase from Optics Warehouse and definitely not the last.
Delivery was excellent and arrived in the allotted time slot

30 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

There is no better compliment than a returning customer. Thank you for the 5 stars, and we look forward to welcoming you back for your next purchase.

Rated 5 out of 5 stars

Great company great service and very…

Great company great service and very helpful pointed me in the right direction for the scope I was looking for very pleased

29 May 2026
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Reply from Optics Warehouse

Thanks so much for the 5 star review, We’re thrilled we could help guide you to the perfect scope, and we appreciate your support.

Rated 5 out of 5 stars

Good price

Good price. Next day delivery. As always a good company to deal with. I'm actually looking at my next purchase from Optics warehouse, I'm not sure though. But I will call them for professional advice. All in all a great company to deal with, customer service Is why there at the top.

29 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks for the great feedback, We pride ourselves on our customer service, and we look forward to chatting with you and helping you find your next item.

Rated 5 out of 5 stars

Thay were fantastic from start to…

Thay were fantastic from start to Finnish as always
The order was dispatched and received the very next day
Can not find any fault and would highly recommend them and there costumer surport over any other supplier.

29 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

We appreciate your wonderful feedback. Delivering seamless service and great support from start to finish is always our top priority.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very fast delivery and well packaged

29 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for your feedback!. We pride ourselves on fast delivery and careful packaging, and we're so glad we hit the mark for you.

Rated 5 out of 5 stars

Bought a scope

Bought a scope , good price, also you can change it if not quite what you expected. (Can’t see it happen though as ‘well pleased!’ Had something in the past go wrong in a chronograph , item was changed straight away , no fuss and within days ! This is a good firm to deal with , with some great money saving offers ! I would deal with them again !

28 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for sharing your experience with us! We always aim to make shopping stress free, so it’s brilliant to hear that our no fuss return policy gave you peace of mind. Thanks for recommending us as a good firm to deal with it means the world to the team

Rated 5 out of 5 stars

Honest and professional

Initial purchase online was so easy to complete.The delivery time was fast and efficient. I contacted them via email for futher advise and the reply was quick and extremely helpful. I wasn't advised to buy something more expensive but something well priced that would do the job that I needed to .This then resulted in another purchase .I would highly recommend Optics Warehouse for their service,honesty and professionalism. Thank you .

28 May 2026
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Reply from Optics Warehouse

Thank you so much for this fantastic review. We pride ourselves on offering honest, practical advice rather than just pushing for a higher sale, so it’s wonderful to hear that reflected in your experience. We truly appreciate your repeat business and look forward to helping you again next time.

Rated 5 out of 5 stars

The service and price from optics…

The service and price from optics warehouse was excellent. I received my delivery the next morning after ordering the day before. Very happy indeed and would recommend optics warehouse to anyone!

28 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the wonderful review! We are thrilled to hear you enjoyed our service, pricing, and ultra fast delivery. We truly appreciate the recommendation.

Rated 5 out of 5 stars

Great service excellent quality and…

Great service excellent quality and price can't ask for more

28 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for choosing us, Delivering top tier quality and great value is exactly what we strive for, and we're so glad we delivered for you.

Rated 3 out of 5 stars

The delivery service was very good

The delivery service was very good. However the MTC Scope was faulty and I had to pay £15.95 in return postage through no fault of my own. Painful but scope cost only refund in 2 days.

28 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Hi David

Thank you for taking the time to leave your feedback, and we are glad to hear that you were happy with our delivery service.

However, we are very sorry to hear about the issue with your MTC Scope and the frustration caused by the return postage cost. This certainly isn't the experience we want for our customers.

We would love the opportunity to look into this and try to sort something out for you. We have reached out via email a few times and have also tried calling you to discuss this directly.

Please check your inbox (and spam folder, just in case), or feel free to give us a call back whenever you are free. We genuinely want to make this right for you.

Best regards,

Optics Warehouse

Rated 5 out of 5 stars

Sell great products and decent prices…

Sell great products and decent prices and they do competitions to win stuff. Win Win

28 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the feedback! We work hard to pair quality products with great value, and we're thrilled you enjoy our giveaways.

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service

28 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks for sharing your experience, Providing fast and efficient service is always our top priority, and we're glad we hit the mark.

Rated 5 out of 5 stars

UTG Recon 360 TL 5.6-7.2" Picatinny Bipod - TL-BP02-B

Just had my :- UTG Recon 360 TL 5.6-7.2" Picatinny Bipod - TL-BP02-B delivered from Optics Warehouse as always a very speedy delivery from the very reliable Optics Warehouse always a pleasure shopping on their website staff are great friendly knowledgeable always have what I am looking for thank you so much you are the Muttz Nuttz.

Cheers Danny.

3 June 2026
Unprompted review
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for choosing Optics Warehouse again and for taking the time to leave such a brilliant review. We are glad to hear you are happy with your new UTG Recon Bipod and our service. Your continued support means the world to our team

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