ONP Solicitors Reviews 

28,450
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,569 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, supportive, and professional throughout their interactions. Many highlight the excellent customer service, noting prompt communication and quick responses to queries, which made processes feel smooth and stress-free. The overall service and user experience are frequently described as efficient and straightforward, making complex processes much easier for customers. However, some customers also noted significant issues with communication and responsiveness, describing experiences with poor service and unreturned calls. A few other people also felt that the process could be confusing, disorganised, or impersonal, with some cases experiencing delays and a lack of proactive updates.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting efficiency, professionalism, and clear... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting clear, professional, and friendly... See more

Response time

Consumers generally report positive experiences with response times, highlighting prompt communication and... See more

User experience

Customers consistently note positive experiences with user experience, often describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House sale experience successfully completed with ONP's help We have recently sold a house on behalf of a family member as her Powers of attorney. It has not been straight forward due to se... See more

Company replied

Rated 5 out of 5 stars

Emma Millard and her team were incredibly attentive, and we never had to wait more than a day for a response to any of our queries. Their prompt communication made the entire process feel smooth and s... See more

Company replied

Rated 5 out of 5 stars

Holly at ONP Solicitors was absolutely brilliant from start to finish. She always replied really quickly, dealt with everything perfectly, and we never had to wait for her to do anything or chase her... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough of Laura, who handled our remortgage from start to finish. Using the app made the whole process much faster and easier, and whenever we had any questions, Laura respon... See more

Company replied


Company details

  1. Conveyancer
  2. Legal Services
  3. Real Estate Attorney

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.7

All reviews

(28,450)

2,499 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

Just wanted to send a note to say a massive thank you to Helen for all your help with our case. The situation was quite complex and yet she thoroughly exceeded expectations ensuring everything got done on time and was always happy to answer my questions and explain things to me. Really appreciate it. Thank you for everything :)

16 July 2026
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Reply from ONP Solicitors

We're so pleased to hear that our team exceeded your expectations, especially with a complex situation. It's wonderful to know that everything was completed on time and that your questions were always answered.
Thank you for your kind words.

ONP Solicitors

Rated 5 out of 5 stars

First class service from ONP

First class service from ONP. Never used before but would have no hesitation in recommending them. Professional, human experience from start to finish. Great comms and made the whole experience a breeze.

10 July 2026
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Reply from ONP Solicitors

We're so pleased you had a first-class experience with us and that our communication made the whole process a breeze.
We appreciate your recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Was reasonable fees

Was reasonable fees, good customer service.

16 July 2026
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Reply from ONP Solicitors

We are so glad to hear you found our fees reasonable and our customer service good.
We appreciate your positive feedback!

ONP Solicitors

Rated 5 out of 5 stars

Brilliant customer service

Extremely positive experience with ONP solicitors. The professionalism of the team were brilliant & answered all my questions within a day.
Isabella who handled my case was brilliant & helped with all my questions.
Once remortgage offer had been accepted, it was complete in under a week.

15 July 2026
Unprompted review
ONP Solicitors logo

Reply from ONP Solicitors

We're delighted to hear you had such an extremely positive experience with us.
It's wonderful that our team's professionalism and quick responses to your questions made such a difference, and that your remortgage was completed so swiftly.

ONP Solicitors

Rated 5 out of 5 stars

I truly appreciate ONP Solicitors'…

I truly appreciate ONP Solicitors' approach to customer service. They treat you as a person, not just another client or case number.

Everyone I dealt with was friendly, courteous, and professional throughout the remortgaging of my flat. I found the entire process to be seamless, with excellent attention to detail. They were always ready to answer any questions promptly and professionally, keeping me informed every step of the way.

I would definitely use ONP Solicitors again and would have no hesitation in recommending them to others.

15 July 2026
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Reply from ONP Solicitors

We're delighted to hear you appreciate our approach to customer service and felt treated as a person! It's wonderful to know our team was friendly, courteous, and professional, making your remortgaging process seamless with excellent attention to detail.

Thank you for your kind words and recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Best and quickest experience ever.

Best and quickest experience ever.

15 July 2026
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Reply from ONP Solicitors

We are so happy to hear that you had such a positive and efficient experience with us.
Thank you for your wonderful feedback!

ONP Solicitors

Rated 5 out of 5 stars

Stress free process

Alice at ONP has handled our legal case with ease and made it all stress free.

She has dealt with the process from start to finish, ensuring everything was in order and ready in time for our required completion date.

Thank you Alice

15 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased to hear that your legal case was handled with ease and made stress-free. It's great that the process was managed from start to finish, ensuring everything was in order for your completion date.

ONP Solicitors

Rated 5 out of 5 stars

Dear Rebecca Clarke,

Dear Rebecca Clarke,

Thank you so much for your assistance during the process of our recent remortgage.

Your constant communications/responses have been second to none.

We're truly grateful for your efforts and dedication to your tasks... Keep it up... highly appreciated... Keep well...

Mr O. Id...

14 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased to hear about your positive experience with your recent remortgage. It's wonderful to know that our communications were helpful and that you appreciated our efforts and dedication.

Thank you for your kind words.

ONP Solicitors

Rated 5 out of 5 stars

Excellent service

Excellent service

13 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your 5-star review! We're so pleased to hear that you experienced an excellent service.

Thank you for the feedback.

ONP Solicitors

Rated 5 out of 5 stars

Very professional

Very professional

15 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your 5-star review! We're so pleased to hear that you found our service professional.
Thank you for the feedback.

ONP Solicitors

Rated 5 out of 5 stars

Excellent service

Great communication
Questions answered efficiently
Would definitely recommend 😊

15 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your kind words and 5-star review! We're so pleased to hear that you found our communication great and that your questions were answered efficiently.

We're glad you would recommend us!

ONP Solicitors

Rated 5 out of 5 stars

Very efficient

Very efficient, personable and trustworthy. I am very grateful for their service.

14 July 2026
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Reply from ONP Solicitors

We appreciate your 5-star review! We're so pleased to hear that you found our service efficient, personable, and trustworthy. We are very grateful for your kind words.

ONP Solicitors

Rated 5 out of 5 stars

Professional and helpful service during my house purchase

I had a very good experience with ONP Solicitors during my house purchase. The communication was clear, fast, and helpful. They explained every step to me and made the process easier, especially because English is not my first language. I appreciate their patience and professionalism. Thank you for supporting me through the whole process.

14 July 2026
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Reply from ONP Solicitors

We're so pleased to hear about your very good experience during your house purchase. It's wonderful that our clear, fast, and helpful communication made the process easier.

We appreciate your kind words about our patience and professionalism.

ONP Solicitors

Rated 5 out of 5 stars

I would highly recommend ONP to anyone

I would highly recommend ONP to anyone. Their service was very professional, fast, and communication was excellent throughout. I dealt with Steven Mann, who was extremely helpful, and I am very pleased with the service he provided.

14 July 2026
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Reply from ONP Solicitors

We're so pleased to hear about your very positive experience and that our service was professional, fast, and communication was excellent.

We appreciate your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Great Workmanship

Steven was a delight to deal with, could have not had a more enjoyable experience with anyone else. Steven was very responsive and never had any communication issues. Was not bombarded with paperwork to deal with all at once, Steven was quite strategic. The app they use is actually quite decent and the best I have used so far from any conveyancing company. All in all, will definitely be using the company again.

13 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased to hear about your enjoyable experience! It's wonderful that our team was responsive and strategic with your paperwork. We're also delighted that you found our app to be the best you've used.

Thank you for your kind words and we look forward to assisting you again.

ONP Solicitors

Rated 5 out of 5 stars

Friendly and efficient

Had a great experience working with ONP Solicitors, very clear and prompt response with all information, made the whole transaction very efficient and quick.

12 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're delighted to hear you had a great experience and that our clear and prompt communication made your transaction efficient and quick.

We appreciate your positive feedback!

ONP Solicitors

Rated 5 out of 5 stars

The service that we had was second to…

The service that we had was second to none, with excellent customer communication, would highly recommend, very helpful and professional.

14 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased to hear that our customer communication was excellent and that you found our service very helpful and professional.

Thank you for your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Excellent service highly recommend…

Excellent service highly recommend completed on the date that I provided and was always there to support
Thank you

13 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased to hear you received excellent service and that everything was completed on your provided date. We appreciate the high recommendation!

ONP Solicitors

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