OnPoint Reviews 348

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and proactive approach, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many appreciating the clear communication and the smooth, efficient handling of their cases. Reviewers highlight the quick response times and the ease of speaking with someone, ensuring they are always informed and supported. The dedicated app is also a significant positive, making it simple to track progress, upload documents, and communicate with their case manager. However, some people were dissatisfied with the communication, describing it as impersonal and noting a lack of spontaneous calls. A few other people also felt that the app, while useful, could be improved for readability on smaller screens and accessibility on other devices. There were also instances where cases were transferred to new personnel, causing inconvenience as the new person had to get up to speed.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as amazing, superb, and... See more

Service

Customers had positive experiences with service, with many expressing high satisfaction and recommending the... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and... See more

Application

Users describe positive interactions with the app, highlighting its ease of use and how it simplifies... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the efficiency and responsiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied

Rated 5 out of 5 stars

I had an unusual and challenging sales process and ONP were excellent throughout. Both supportive and practical they helped ensure we had clarity on the issues at hand. This is my second time us... See more

Company replied

Rated 5 out of 5 stars

Second time using onpoint conveyancing, would highly recommend. Special thanks to Beth Sims who looked after our case dealing with the sale and purchase. Beth was always on hand to answer any question... See more

Company replied

Rated 5 out of 5 stars

Holly made the whole buying process feel a million miles away from a nightmare. I can't thank her enough for her support and the regular updates throughout. And thanks to ONP for creating the conveyan... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

348 reviews

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Rated 5 out of 5 stars

Jemma Brammer ONP solicitors

Jemma Brammer dealt with my sale and purchase. She was very professional and quick to respond to any questions I had or the other parties. Everything went very smoothly without any delays. Really happy that I found her. Will definitely recommend her.

26 June 2026
Rated 3 out of 5 stars

Purchasing property

Good service, good communication, and reasonably priced. The only improvement I would suggest is to keep the final charges in line with the original quoted price, as this is the price the client accepts when comparing providers. The price increased twice during the process — once when I was asked to pay the 10% deposit for the contract exchange, and again when I received the final account statement. In both cases the issue was discussed with ONP and resolved, however it should not happen, particularly at the final stage of the purchase.
All in all, I am happy with the service and will recommend and approach ONP for my next purchase or sale.

26 June 2026
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Reply from OnPoint

We appreciate you taking the time to share your feedback. We are glad to hear that you were happy with our service, communication, and pricing overall, and that you would recommend us for future purchases or sales. We sincerely regret that the final charges deviated from the initial quote on two occasions. We understand how important it is for our clients to have clear and consistent pricing, especially during such a significant process. We are reviewing our internal procedures to ensure that our quoted prices are maintained throughout the entire transaction, and that any potential changes are communicated proactively and transparently. Your experience highlights an area where we can certainly improve, and we are committed to making these adjustments.

OnPoint

Rated 5 out of 5 stars

The service was very efficient

The service was very efficient, messages or questions answered promptly, could speak to named solicitor.
Much cheaper than high street solicitor.
Very happy with the service and would recommend without reservation.

26 June 2026
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Reply from OnPoint

We're so pleased to hear about your efficient experience and prompt answers. It's wonderful that our service met your expectations and that you would recommend us. Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Wholeheartedly recommend ONP

I had an unusual and challenging sales process and ONP were excellent throughout. Both supportive and practical they helped ensure we had clarity on the issues at hand.

This is my second time using ONP and without fail I'd use them again. They've been amazing!

26 June 2026
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Reply from OnPoint

We're so glad to hear we could provide excellent support during your challenging sales process. We appreciate your continued trust and positive feedback!

OnPoint

Rated 5 out of 5 stars

Dawn and the team helped me with…

Dawn and the team helped me with professionalism and knowledge to purchase my property. They looked after the purchase from start to finish - wouldn't hesitate to recommend.

24 March 2026
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Reply from OnPoint

We're so pleased to hear about your positive property purchase experience. We appreciate your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

100% happy with excellent service

100% happy with the excellent service. Would happily use ONP again (and again)! Jake Berriman was superb .. responsive, friendly and diligent! Thank you ONP and Jake!

25 June 2026
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Reply from OnPoint

We're so happy to hear you had such an excellent experience! We appreciate your kind words and look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Excellent service

We had an excellent experience working with Harry Thompson from ONP Solicitors for my flat purchase. Harry and the ONP team were very supportive, responsive and thorough in their review which and made the process very straightforward. Additionally their easy-to-use app really helped with sharing of documents, reaching out to the ONP team and staying informed through the whole process. Their efficiency and professionalism helped make what can be a stressful process much smoother. Would def utilise their services again for any future property transactions!

24 June 2026
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Reply from OnPoint

We are so pleased to hear about your excellent experience with us. It is wonderful that our team and app made your flat purchase smooth and straightforward. We truly appreciate your kind words and look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Very professional answered any…

Very professional answered any questions without delay Kept me updated throughout the process
Would not hesitate to recommend them and would certainly use them again

19 June 2026
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Reply from OnPoint

We're happy to hear we kept you informed and answered your questions promptly. We appreciate your kind recommendation!

OnPoint

Rated 5 out of 5 stars

Brilliant, helpful & straightforward

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so lovely, patient & helpful despite our property sale being a lengthy case! Always easy to speak to someone with very short call wait times.

18 June 2026
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Reply from OnPoint

We're so pleased to hear about your positive experiences with our conveyancing service and our app. It's wonderful to know our team was helpful and patient. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Excellent service & professionalism

We selected ONP Solicitors after getting quotations from numerous conveyancers for our house move. Honestly, ONP did give us the best quote, but we also liked the information provided and the provision of an app for secure information exchange. We were not disappointed. Our Case Manager, Mariam Ceesay was absolutely excellent in her service, professionalism and advice. We would thoroughly recommend ONP.

19 June 2026
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Reply from OnPoint

We are so pleased to hear that your house move was a positive experience. We appreciate your kind words about our service, professionalism, and advice. We are glad you found our app helpful and would recommend us.

OnPoint

Rated 5 out of 5 stars

Excellent Service for First-Time Buyers

Excellent Service for First-Time Buyers

As first-time buyers, the conveyancing process felt quite daunting at times, but Lauren C made everything so much easier. From start to finish, she was professional, responsive, and kept us informed throughout every stage of the process.

Lauren was always happy to answer our questions, explain things clearly, and provide reassurance whenever we were unsure about anything. Her attention to detail and efficiency helped ensure that everything progressed smoothly, and we were delighted to complete on our home today.

We are incredibly grateful for Lauren’s support and would highly recommend her to anyone looking for a reliable and knowledgeable conveyancing solicitor. Thank you for helping us achieve such an important milestone!

19 June 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience as first-time buyers. It is wonderful to know that our support made the conveyancing process smoother for you. We appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Holly made the whole buying process…

Holly made the whole buying process feel a million miles away from a nightmare. I can't thank her enough for her support and the regular updates throughout. And thanks to ONP for creating the conveyancing app, which made me feel involved at every step.

12 June 2026
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Reply from OnPoint

We are so pleased to hear that our team's support and our conveyancing app made your buying process a positive experience. Thank you for your wonderful feedback!

OnPoint

Rated 5 out of 5 stars

Excellent service

We used On Point for a purchase and sale. Thomas Castree was our allocated conveyancer. Both transactions went smoothly and we would be happy to recommend Thomas. He was available to speak with us when needed and messaged back promptly.

The On Point app is a fantastic idea and makes the process easier.

12 June 2026
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Reply from OnPoint

We're so glad to hear your purchase and sale went smoothly and that our conveyancer provided excellent service. We appreciate your kind words about our app too! Thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Amazing Service

I cannot thank Ryan enough for all his support, professionalism, and reassurance.
The online process has been so easy to follow, I would not hesitate to recommend ON P Solicitors, although the process has been stressful, I can honestly say my experience with Ryan has made the outcome a lot easier.

17 June 2026
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Reply from OnPoint

We're so pleased to hear about your positive experience with our team's support and professionalism. It's wonderful that our online process was easy to follow, even during a stressful time. Thank you for your kind recommendation!

OnPoint

Rated 5 out of 5 stars

Gareth travis was excellent at…

Gareth travis was excellent at navigating me through a very difficult process, i am really grateful for his kind and professional attitude throughout.

17 June 2026
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Reply from OnPoint

We are so glad to hear our team provided such excellent support during a difficult process. We appreciate your kind words.

OnPoint

Rated 5 out of 5 stars

Great communication , happy service from ONP Solicitors

I am very happy with the service I received from ONP Solicitors. I have now used them for the second time for the sale of my property, and once again, I have been very impressed with their professionalism and support.

I would especially like to thank Alexander Roughley, who handled my case. This is the second time I have worked with Alexander, and he has been excellent throughout the process. His communication has been clear, professional, and consistent, and he was always proactive in chasing updates and keeping things moving forward with the other party.

ONP Solicitors are very fortunate to have someone like Alexander as part of their team. I would highly recommend ONP Solicitors, and especially Alexander Roughley, for their outstanding service and dedication.

1 June 2026
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Reply from OnPoint

We are so pleased to hear of your positive experience with our services for the second time. It is wonderful to know that our team's professionalism and support made such a positive impression. We truly appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Brilliant 5/5!

My experience with ONP Solicitors has been very good! I had Aleks Zeglicki acting as my solicitor and he is extremely knowledgeable and explains everything very well! The whole process was fast and I never felt like I was out of touch with what stage of the process I was at. The app I used to read messages and proceed with documents is very good aswell!

16 June 2026
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Reply from OnPoint

We're delighted to hear about your very positive experience with us! It's wonderful to know that our team member was knowledgeable and explained everything clearly. We're also glad the process was fast and that our app kept you well-informed. Thank you for your kind feedback!

OnPoint

Rated 5 out of 5 stars

Excellent Service

The whole process for the purchase of our house was made simple and dealt with extremely efficiently by our point of contact Nighat.

Would recommend ONP for all your conveyancing needs.

15 June 2026
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Reply from OnPoint

We're delighted to hear that we made your house purchase simple and efficient. Thank you for your kind recommendation!

OnPoint

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