OnPoint Reviews 

396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and professional during property purchases and sales. Many individuals note that team members make complex legal transactions feel simple, safe, and stress-free from start to finish. Consumer feedback consistently highlights the remarkably quick response times and efficient communication that keep every stage moving forward smoothly. People also appreciate the clear guidance, regular updates, and modern platforms that provide complete transparency throughout the journey. Buyers and sellers alike express strong satisfaction, emphasizing that they would gladly recommend these professional services to others.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and consistent... See more

Service

Consumers find service to be positive, highlighting professional and efficient handling of property... See more

Response time

Users describe positive interactions with response times, noting that staff and solicitors are consistently... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting proactive communication and regular... See more

User experience

Clients share positive opinions on user_experience, highlighting seamless and stress-free home-buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

We did used ONP services 4 times already for first house purchase and 3 buy to let. I can highly recommend their service, its very easy to navigate the app too, get updates, and Joe was brilliant alwa... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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4.9

All reviews

(396)

279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great online platform for document review and approval

The on line platform makes documentation review and approval so simple. Messaging allowed me direct access to my solicitor who was supportive and efficient throughout the process

13 August 2026
OnPoint logo

Reply from OnPoint

We're delighted to hear that our online platform made the documentation review and approval process simple for you. It's also wonderful to know that direct messaging provided efficient and supportive access to your solicitor.
Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Thanks Grayson and ONP

This is the second time we’ve used OnPoint and we think the service they offer is fantastic. The fact that the app allows you to send and receive documents very quickly is great. The fees are very reasonable.

Big shout out to Grayson who has been our champion over a long 9 months process of a 5 property chain . He’s always kept us one step ahead, making sure documents and correspondence are dealt with swiftly and appropriately. He’s been responsive on the app, email and phone. A voice of reassurance when things got stressful.

If I ever moved again (I’m not!), this is the company I would not hesitate to use and cannot recommend them highly enough.

11 August 2026
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Reply from OnPoint

We are absolutely thrilled to hear that our service has been fantastic for you, especially during such a complex 9-month process involving a 5-property chain. It's wonderful to know that our app's efficiency and reasonable fees have made a positive impact.
We're particularly proud to hear about the exceptional support you received, providing reassurance during stressful times.
Your high recommendation means a great deal to us.

OnPoint

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. My solicitor was professional, helpful and always kept me updated throughout the whole process. They made the buying process much easier and were very responsive whenever I had questions. Many thanks to Romaan Aziz, Highly recommended!

11 August 2026
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Reply from OnPoint

We are so pleased to hear that you experienced excellent service from beginning to end. It's wonderful to know that our team made the buying process much easier and kept you updated.
Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Excellent service

Excellent service, competent helpful friendly member of the company. Would definitely there services again.

24 July 2026
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Reply from OnPoint

We are so glad to hear you had such a positive experience with our team. Your kind words are truly appreciated!

OnPoint

Rated 5 out of 5 stars

Exceptional, Stress-Free Service from Jordan Hardman

We are so impressed with the outstanding level of service provided by Jordan Hardman at ONP Solicitors. Having already acted on behalf of our daughter for her house purchase and our son for his house sale, Jordan was the obvious choice for us—and he hasn't disappointed.

He has handled both the sale and purchase of our own property, seamlessly taking us all the way to exchanging contracts on both ends ahead of our completion at the end of September.

Jordan’s depth of knowledge, ongoing support, and sheer efficiency have been top-class throughout. Coupled with the ease of tracking everything through the ONP app, he has made what can often be a stressful process as smooth and painless as possible.

We couldn't recommend Jordan highly enough

10 August 2026
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Reply from OnPoint

We are so pleased to hear about your excellent experience with our services. It is wonderful to know that we could make such a significant process smooth and stress-free for you and your family. We truly appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Feel very fortunate to have found these guys

My wife and I recently purchased our first house. We were skeptical about solicitors as we had no idea where to look. My wife found these guys and for the price, we thought we'd give it a go. Our first contact was with Paula Hills. She was so good to deal with. Very organised, kind and mild. Not in a rush to get you off the phone and happy to answer questions. I couldn't recommend them.

10 August 2026
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Reply from OnPoint

We are so happy to hear about your positive experience with us, especially during such a significant milestone as purchasing your first home. It's wonderful to know that our team provided such helpful and reassuring support.
We truly appreciate you sharing your feedback!

OnPoint

Rated 5 out of 5 stars

Good communication

Communication was prompt, clear, and jargon-free from start to finish.Efficiency made a potentially stressful house sale smooth and hassle-free.Professionalism and helpful guidance stood out at every step of the process.Recommendation is high to anyone selling a property.

10 August 2026
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Reply from OnPoint

We are so pleased to hear that our communication and efficiency made your house sale smooth and stress-free. It's wonderful to know that our professionalism and guidance were appreciated throughout the process. Thank you for your high recommendation.

OnPoint

Rated 5 out of 5 stars

Fantastic solicitors

They were excellent from start to finish. Good communication and professional service

8 August 2026
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Reply from OnPoint

We're so glad to hear that our communication and service met your expectations. Thank you for your wonderful feedback!

OnPoint

Rated 5 out of 5 stars

We did used ONP services 4 times…

We did used ONP services 4 times already for first house purchase and 3 buy to let. I can highly recommend their service, its very easy to navigate the app too, get updates, and Joe was brilliant always kept us updated. Highly recommend.

6 August 2026
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Reply from OnPoint

We're so pleased to hear about your positive experiences with our services for your property purchases. It's wonderful to know that our app was easy to navigate and that you appreciated the updates. Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

Excellent solicitor service

Excellent solicitor service, was always available and kept us well informed of progress so we knew where we were up to and that things were progressing. We managed to exchange and complete very promptly primarily due to the service provided by our fantastic solicitor

4 August 2026
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Reply from OnPoint

We are delighted to hear that you found our service excellent and that we kept you well-informed throughout the process. It's wonderful to know that things progressed smoothly and promptly for you. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Excellent service from Lynsey Ryan and the ONP team

Buying our first home could have been a stressful process, but Lynsey Ryan at ONP made everything run as smoothly as possible.

Lynsey was professional, approachable and always quick to respond to any questions we had. She kept us updated throughout the transaction, explained everything clearly and made sure we understood each stage of the process. We always felt that our purchase was progressing and that nothing was being overlooked.

Despite the usual delays and complexities that can come with buying a house, Lynsey remained proactive and helped us reach completion with confidence. We really appreciated her patience, attention to detail and willingness to go the extra mile.

A big thank you to Lynsey and everyone at ONP for helping us purchase our first home. We’d happily recommend them to anyone looking for a reliable and professional conveyancing solicitor.

4 August 2026
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Reply from OnPoint

We are so pleased to hear that we could make the process of buying your first home a smooth and positive experience. It's wonderful to know that our team's efforts were appreciated, and we thank you for your kind recommendation.

OnPoint

Rated 5 out of 5 stars

Won't hesitate to recommend or use their services in future 10/10

As a first time buyer it's a daunting experience buying your first house especially when you hear so many horror stories of solicitors but I couldn't fault ONP at all and Niall Brooks our conveyancer was brilliant. Their app kept us updated on every step of the process and Niall always responded to any queries I had within an hour or two of raising them. Very professional service from initial conversation to house completion. Won't hesitate to recommend or use their services in future 10/10

3 August 2026
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Reply from OnPoint

We are so pleased to hear about your positive first-time home-buying experience. It's wonderful that our app and the responsiveness of our team helped make the process smooth and stress-free for you. We truly appreciate your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Great service

I am really happy with the service from Katie at ONP. She was very professional, quick to respond, and handled everything smoothly from start to finish. Would definitely use again and happy to recommend.

3 August 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience! It's wonderful that our team was professional, quick to respond, and handled everything smoothly for you. Thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Sophie has been brilliant and enabled a…

Sophie has been brilliant and enabled a seamless transaction, despite us changing our product late on in the transaction. Nothing was too much trouble.

3 August 2026
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Reply from OnPoint

We're absolutely delighted to hear that our team member provided such brilliant service and ensured a seamless transaction for you. It's wonderful to know that even with a late change, nothing was too much trouble.

OnPoint

Rated 5 out of 5 stars

Grayson who dealt with my case is the…

Grayson who dealt with my case is the ultimate professional. Genuine first class firm who get the job done which is sadly a rarity in the modern world.

31 July 2026
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Reply from OnPoint

We're so happy to hear about your positive experience and that we could get the job done effectively. Your kind words are greatly appreciated.

OnPoint

Rated 5 out of 5 stars

HIGHLY RECOMMENDED

My point of contact was Niall and he kept me updated and was always available to answer any queries. This is my second time with ONP and will continue to use them in future.

30 July 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience and that our team kept you updated and was always available to answer your queries. We appreciate your continued trust in us!

OnPoint

Rated 5 out of 5 stars

Great speedy service provided

Great speedy service provided, everything in one place so no emails going astray. Quick response to messages via the app.
Highly recommended.

30 July 2026
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Reply from OnPoint

We're so pleased to hear you found our service speedy and efficient! It's wonderful that our app helped keep everything organized and that you received quick responses.
Thank you for your high recommendation!

OnPoint

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