Omega Rental Cars - Nelson Airport Reviews 1,846

TrustScore 5 out of 5

4.8

102 Quarantine Road, 7011 Nelson, Annesbrook, NZ


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See what reviewers are saying

Rated 5 out of 5 stars

We rented our first Omega rental vehicle in Auckland for a week. We picked it up Downtown Auckland and returned it to the Auckland airport. We did not use the vehicle till we headed out of Auckland.... See more

Rated 5 out of 5 stars

The online service is straightforward to use; Omega offers a wide range of options that made it easy to find a vehicle that matched my needs; the airport pickup was prompt; the vehicle pickup was quic... See more

Rated 3 out of 5 stars

The vehicle had a flat battery after being parked for 3 hours. Fortunately my husband was able to jump start it so we could get our guests to the airport on time. However it meant we could not stop to... See more

Rated 5 out of 5 stars

It was great that I could pick up the car at nelson and drop it at Christchurch with no extra cost and both ends made it very easy


Company details

  1. Car Rental Agency
  2. Car Accessories Store

About Omega Rental Cars - Nelson Airport

Written by the company

Omega Rental Cars

25 yrs

Trusted by customers from around the world for over 25 years!


Why book with Omega

Upfront and Honest Service

With no hidden extras

24hr AA Roadservice

In the unlikely event of a breakdown, you're covered

Unbranded vehicles for added security

Our cars are completely free of rental car company stickers and branding, which many of our customers prefer.

Trusted by 400,000+ customers

We've been around for over 25 years and have satisfied the rental car requirements of over 400,000 customers in this time.

Free stuff!

We provide free children's car seats, free additional drivers, maps and unlimited kilometre rates.

Great value insurance options

Our CDW (Collision Damage Waiver) is one of the most competitive in the NZ market and gives you the option of a NIL Excess

Senior Saver 65 Years+

Written by the company

10% discount for our most experienced drivers
We recognise that we all get better with age, once we have the wisdom that comes from life experience on our side. As a recognition to our customers who are over 65 years of age, we would like to provide a 10% discount to celebrate our most experienced drivers. Simply book online and use promo code ‘seniorsaver’ with your booking.

COVID-19 Promise: Free Cancellation

Free Cancellation if Alert L3 or L4 Lockdown Prevents Your Travel

Free Cancellation if Alert L3 or L4 Lockdown Prevents Your Travel
If you have a booking with us, and the NZ or AU governments brings in NZ Lockdown Alert Level 3 or 4 or Australian border closures which prevent you from travelling (or the bubble is suspended), we won’t charge you any cancellation or amendment fees.

Contact info

  • 102 Quarantine Road, 7011, Nelson, Annesbrook, New Zealand

  • +64 3 548 5850

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 56% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Nelson experience

The car, the pick up, the drop off back to the airport, the staff and the price were all great. The booking documents are somewhat onerous but perhaps necessary to protect the company therefore full marks. I would definitely consider Omega again.

23 April 2025
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, friendly, plus pick up from the airport, no airport fees, full insurance with windscreen replacement for around $20.
I have no problem recommending them.
Andy

23 April 2025
Rated 5 out of 5 stars

Great experience

The team in Nelson were super helpful and friendly. Had a great chat with them while filling in the paperwork and got some pointers and advice for our stay. Overall a great experience.

Also had a great experience dropping the car off in Picton. Again, really friendly and helpful staff.

22 April 2025
Rated 1 out of 5 stars

mickey mouse company

Our arranged car when we picked up had a flat tyre. we were hurriedly given a replacement which had just been returned and not cleaned. Would not recommend or use again.

10 April 2025
Omega Rental Cars - Nelson Airport logo

Reply from Omega Rental Cars - Nelson Airport

Hi Joshua - thank you for taking the time to provide your review. It is regrettable that you had a negative experience with us, which is not the standard that we pride ourselves on. We always aim to provide great customer service at our location. We have raised your feedback to our location management team, who will address this directly. We hope to be able to provide you with an improved experience. Thank you again.

Rated 4 out of 5 stars

We picked up the car at Nelson AP

We picked up the car at Nelson AP, where the customer service experience from the ladies running the office was excellent. They walked me through the paperwork and the vehicle with out any rushing making sure I understood everything. The vehicle was in good condition and well presented. Drop off at Christchurch was very good as well.

10 April 2025

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