Norsegarde Reviews 

164
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as lovely, incredible, and well-made with intricate detailing. Many appreciate the quality, noting the sturdiness, durability, and excellent craftsmanship of items like rings and bracelets. Reviewers also consistently praise the exceptional customer service, highlighting quick responses and professional assistance in resolving issues. However, some people mentioned issues with order delivery, experiencing delays or items being stuck in transit, sometimes arriving from unexpected locations like China. A few other people also felt that the quality of some products, particularly chains and bracelets, was not as expected, citing cheap appearance, rough edges, or fragility.

What people talk about most

Product

People report positive experiences with product quality, often praising the appearance, craftsmanship, and... See more

Quality

Customers consistently note positive experiences with quality, praising the appearance, craftsmanship, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of ordering, speedy... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising fast and quick... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent and the best... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was great at resolving an incorrect item being sent and replaced it free of charge. Lovely products and decent quality, only a star less as the jewellery arrives in a nice custom bag... See more

Rated 4 out of 5 stars

I am very appreciative of the crucifix figure, it is a very fine piece. The leather chain is also fine. However, two days after I had received the necklace I was wearing it and it broke. I went to a j... See more

Rated 4 out of 5 stars

I love the item. The pendant is bigger than I expected, but that is not a problem. I ordered a separate leather cord as it wasn't clear that it came with its own chain, but now I have a choice. All in... See more

Rated 3 out of 5 stars

The pendant itself looks nice and is supposedly sterling silver, but the chain is just a cheap looking stainless steel one. It was shipped from China and honestly doesn’t feel remotely worth the £65+... See more



Contact info

4.0

Great

TrustScore 4 out of 5

164 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(164)

74 reviews in the last 12 months

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Rated 2 out of 5 stars

Ordered a Jormungandr bracelet

Ordered a Jormungandr bracelet, which took around 10 days to arrive, which was in line with what they promised. Initially pleased with the look of the product, but after about 8 weeks, the clasp started to fail. It now opens of it's own accord, with no apparent cause. It even fell off while I was typing this. Nice design, but very poor quality. I wouldn't recommend.

6 April 2025
Unprompted review
Rated 1 out of 5 stars

Ordered two items at the same time neither arrived

Ordered two items at the same time, a pendant and earrings. They were shipped separately (to EU) and *neither* arrived.
There was also a customs charge I didn't expect. I paid that and now I'm trying to arrange a refund of this as well.
I was refunded for the items but that's not good enough to give them a second chance, perhaps if even one item had showed up I might have.
The pendant was a birthday present and cost €100, so this was a rubbish experience all round.

13 February 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Trish, thank you for your feedback and we're very sorry for the disappointing experience.

One item was unfortunately lost in transit, and the other ran into a customs issue. We issued full refunds for both, and we hope you were able to resolve the customs charge with your local postal service.

We genuinely regret how this turned out and appreciate you sharing your experience.

Rated 5 out of 5 stars

Excellent service

Beautiful product, super quality, friendly and helpful costumer service! Very positive experience! Satisfied buyer here. :)

3 February 2025
Unprompted review
Rated 1 out of 5 stars

FAKE Sterling Silver

I bought the GERI AND FREKI WOLF HEAD TORC BRACELET - STERLING SILVER bracelet as a gift for my boyfriend for Valentine’s Day. I really wish I had read the reviews on the Norsegarde site more carefully. The bracelet was surprisingly shiny and had a different feel and luster to my sterling silver jewelry. I took the bracelet to a gold and silver exchange I’ve gone to before to get it appraised. The bracelet turned out to be 100% STAINLESS STEEL. Totally no silver. Not sure if anyone else has experienced this or noticed it, but my boyfriend’s torc from Norsegarde didn’t have a stamp to indicate it was silver. Basically I paid over $200 for an item I can get on Amazon for under $20. I went back to look at the reviews on the Norsegarde site itself. I seriously doubt from their wording any of them are legit. Some examples: “ Excellent quality ( only silve recomended) Very good look. I took my bracelet for sailing trip and first time since many years did get any problems” “ What I’m impressed me with Norsegarde products are not only their affordable selections but their craftsmanship exceeds my expectations.” “ Very satisfied with purchase, bracelet is very good and feels of good weight. Very affirdable for the amount of silver in this bracelet”. I’m not upset about the product being mass produced or from China, but it’s definitely not right to claim a product is created with a precious metal when it’s actually stainless steel- or in this case stainless steal since they basically stole my money with a product that was falsely advertised.

14 February 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Domina, we're sorry to hear about your experience. We’d like to clarify that we offer both stainless steel and sterling silver versions of this bracelet and always aim to ensure customers receive the correct item. Unfortunately, based on your description, there may have been a fulfillment mix-up. Please contact our customer support team with your order details, and we’ll gladly investigate and resolve this for you. We appreciate the opportunity to make things right!

Rated 5 out of 5 stars

Amazing Quality

I didn’t know my size rings and the customer service was very kind and helpful. The shipping came in fast and the quality of the rings is really great! The rings fit perfectly the material is beautiful ! :)

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Great item, but where did it come from?

The item arrived in great VikingR style, well made.
Only confusion was the amount of addresses, said it was made in Ukraine (or near due to war), company email had Canada as an address, and the delivery notifications showed the item coming from China. ???
Very confusing, either way the Torq is great and has not left my wrist since it arrived. Good quality and OK speed of delivery.

20 February 2025
Unprompted review
Rated 2 out of 5 stars

Not quite as expected

I didn't post the bracelet on to my son, for whom it was intended, as I felt it looked cheap and tacky. I suppose I can't complain, as it was, indeed, relatively cheap. I have since wondered about buying the silver version, but that is currently beyond my budget. Stainless steel seemed more appropriate as a material, anyway. It's the brassy colouring or plating that makes it look tacky, I think. I expected it all to be, well, steel-coloured. It's still sitting on top of my chest of drawers while I think about what to do with it.

19 February 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Marian, we're sorry to hear that the bracelet did not meet your expectations. We want to clarify that the bracelet's metal parts are indeed golden-plated, as clearly displayed in the product photos. However, we understand that preferences vary, and we appreciate your honest feedback.

If you would like to exchange the bracelet for another item that better suits your taste, please don’t hesitate to reach out to our customer service team. We’d be happy to assist you in finding something you love.

Rated 4 out of 5 stars

Eye Catching and well made.

Beautifully made, surprised at the detail of the Thor's hammer because of the size of the piece. The cord is well woven and I believe it will last a long time. It took a while to arrive only because of the Canada post strike. It was hard to give it away as a Christmas gift!

17 February 2025
Unprompted review
Rated 1 out of 5 stars

So so small

It was so small it would only fit a child. Too difficult to send back.

6 February 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Tanya, we're sorry to hear that the bracelet didn’t fit as expected. However, the size that was ordered is the smallest one available, and all bracelet lengths displayed on our product page reflect the accurate tip-to-tip measurement.

If the size of the bracelet you received is incorrect, please provide us with a photo showing the length measurement from tip to tip, and we’ll be happy to send you a correct replacement free of charge.

Rated 5 out of 5 stars

An absolutely wonderful site for…

An absolutely wonderful site for beautiful looking pieces. All finely made and hand crafted, I've liked every piece and now purchased a sapphire and garnet ring which looks incredible. Very happy with my purchases.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service and quality 👏

Dear reader,

This company has an excellent service. I ordered an item which got "lost" by the Dutch post service (PostNL).

I contacted Norsegarde's customer service and they where very polite and sent me another item.

I've received the new item and the quality is great, I am very satisfied and wil order again.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

The «Handcrafted Odin's Ravens Gemmed…

The «Handcrafted Odin's Ravens Gemmed Band - Sterling Silver» is the second ring I have bought from Norsgarde (probably not the last).
I love this ring, it is well made, comfortable to wear and the design is very pretty.
It’s width is 3 mm. and I think it might be a good idea to include the width of rings in the descriptions.
Many thanks to the employees in the workshop, and also to Customer Care people who are very helpful.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

A beautiful ring well made and fits perfect. Would certainly recommend this company for their beautiful work and customer care

25 January 2025
Unprompted review

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