Norsegarde Reviews 158

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often describing them as beautiful, well-made, and of good quality, with many appreciating the intricate details and unique designs. The customer service is frequently highlighted as exceptional, with people praising the quick responses and professional assistance in resolving issues. Many also report fast delivery, with items arriving promptly and well-packaged. However, some customers experienced issues with product quality, noting items that broke quickly, had sharp edges, or appeared cheap. There were also occasional concerns about delivery times, with some orders taking longer than expected or being shipped from unexpected locations like China.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, with many expressing extreme happiness... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping and... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering, prompt... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as exceptional, very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was great at resolving an incorrect item being sent and replaced it free of charge. Lovely products and decent quality, only a star less as the jewellery arrives in a nice custom bag... See more

Rated 4 out of 5 stars

I am very appreciative of the crucifix figure, it is a very fine piece. The leather chain is also fine. However, two days after I had received the necklace I was wearing it and it broke. I went to a j... See more

Rated 4 out of 5 stars

I love the item. The pendant is bigger than I expected, but that is not a problem. I ordered a separate leather cord as it wasn't clear that it came with its own chain, but now I have a choice. All in... See more

Rated 4 out of 5 stars

I am overall satisfied with the bracelet. The delivery was fast. The only thing that prevents me from putting 5 stars is the fact that feathers on ravens’ heads were too sharp and I cut myself with t... See more



Contact info

4.0

Great

TrustScore 4 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 46% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Raven skull pendant

I love this pendant, I wear it every day
Raven is a spiritual animal of mine.
So it is very scared to me.
It is well made and I would highly recommend this product to anyone interested in purchasing it.
Your customer service is excellent.
Thank you

10 July 2025
Unprompted review
Rated 5 out of 5 stars

This item was bought as a…gift

This item was bought as a gift,beautifully hand crafted piece of jewellery and great quality, the person who received it loved it and I would definitely recommend norseguarde if your looking for something a bit different.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb Bracelet

Well you just keep on delivering another superb piece of jewellery. I've had a few pieces off you and they are all top class. Thanks

13 June 2025
Unprompted review
Rated 1 out of 5 stars

I would recommend reading the reviews…

I would recommend reading the reviews before purchasing from this company

13 June 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Peter, thank you for your feedback. We’re sorry for the initial delay caused by our carrier. However, we were able to expedite the shipping, and your order was delivered within two weeks - well within the estimated timeframe provided at checkout.

Rated 5 out of 5 stars

Great Pendant

Delivered very quickly, nicely weighty and attractive pendant. Shortened the chain slightly so it sits a bit higher.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing

Disappointing, I bought an adjustable leather bracelet with a bird skull. Still too big for my wrist and at the price I paid I expected it to be stitched together not poorly glued. Will be avoiding this website in future. I will re-gift this to someone with bigger wrists.

19 May 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Jo, thank you for your feedback and we're sorry the bracelet didn’t meet your expectations.

The design uses a single metal clamp with adhesive for added durability. We understand fit can be personal, and we’re sorry it wasn’t right for your wrist.

If you'd like to explore an exchange or another corrective option, please feel free to contact our support team.

Rated 5 out of 5 stars

Excellent service and quality

I ordered Yggdrasil with the Ravens Ring. As per the delivery and shipment details provided on the Norsegarde website, the ring was delivered today. The overall quality is excellent, and I will definitely treasure this piece. My only suggestion is to offer an option for special Viking-themed packaging for gifts. During this time, I contacted Norsegarde support, and they promptly responded, confirming my order and informing me about the custom handcrafted requests they can take. I will definitely order from them again soon.

13 May 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service. Prompt response to queries and ring arrived on time. No problems with returning as I had ordered the wrong size, with a replacement arriving quickly after.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

A True Work of Viking Art

The quality of this bracelet blows me away. The runes and designs are intricately carved, and the metal has just the right weight. Shipping was so quick - only three days! I get compliments every time I wear it. If you are a fan of the Norse heritage, you can't find better craftsmanship.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

A Masterpiece Quickly Delivered

It wasn't until the moment I opened the package that I realized this is something special. The craftsmanship is incredible, and the design is even more beautiful IRL. No delays, delivery was relatively quick. Combining both quality and efficiency is difficult to find. I'll be ordering again soon!

18 April 2025
Unprompted review
Rated 2 out of 5 stars

Ordered a Jormungandr bracelet

Ordered a Jormungandr bracelet, which took around 10 days to arrive, which was in line with what they promised. Initially pleased with the look of the product, but after about 8 weeks, the clasp started to fail. It now opens of it's own accord, with no apparent cause. It even fell off while I was typing this. Nice design, but very poor quality. I wouldn't recommend.

6 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look