New York Safety Council Reviews 

274
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers had a great experience with this company. Customers found the courses informative, well-designed, and easy to understand, helping them feel confident. Many appreciated the user-friendly platform, highlighting its convenience and flexibility, allowing them to start and stop as needed. Reviewers also praised the helpful and quick customer service, which provided immediate assistance and made processes smooth. However, some people mentioned that courses could be lengthy, repetitive, or slow, with some modules requiring extensive reading and waiting. A few other people also felt that technical issues, such as freezing screens, login difficulties, or frequent identity checks, hindered their progress, and some found customer service unhelpful or difficult to understand. Additionally, some customers noted issues with certificate delivery, including delays, unreceived certificates, or perceived upselling for rush orders.

What people talk about most

User experience

Consumers find the user experience to be ambiguous, with many praising the ease of navigation, informative... See more

Product

Reviewers mention ambiguous feedback about the product, with many finding the course informative, easy to... See more

Website

Reviewers highlight ambiguous aspects of the website, with many praising its ease of use, navigation, and... See more

Service

Users describe ambiguous interactions with service, with some finding it great, straightforward, informative,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting helpful and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The course was interesting and helpful, although the required time for some of the sections is much too generous. This version is written more carefully and thoughtfully than earlier versions. The in-... See more

Company replied

Rated 4 out of 5 stars

While a lot of the material is repetitive a lot of it is worth reviewing. The only negative thing I would say about it is the amount of time that it takes to complete the course. There is no other par... See more

Company replied

Rated 4 out of 5 stars

I took away one star because of the targeted advertising at the end. You SHOULD NOT give those other insurance companies access to our information, or at least make investigating them optional. This i... See more

Company replied

Rated 4 out of 5 stars

The platform was user friendly and monitored your progress and activity on the site (in a good way). It assured that you were engaged with the content by being interactive or watching videos. I though... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Educational Institution

Written by the company

New York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.


Contact info

3.9

Great

TrustScore 4 out of 5

274 reviews

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3.9

All reviews

(274)

274 reviews in the last 12 months

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Rated 4 out of 5 stars

The online course was designed very…well

The online course was designed very well. I would have given it a 5 star rating but I took off a star because the evaluation at the end of the course was Al about selling me insurance. I don’t like it. I couldn’t get off it for a while

2 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Chinyere, thank you for your review! We appreciate your feedback and look forward to serving you again.

Rated 1 out of 5 stars
New York Safety Council logo

Reply from New York Safety Council

Hi Shanon, we are sorry about the inconvenience. Your refund has been processed on our end — please allow 3–5 business days to see that reflected in your account. Please note that the timing may vary slightly depending on your financial institution. We sincerely apologize for any delay and appreciate your patience.

Rated 3 out of 5 stars

The sight is fine

The sight is fine. Im frustrated at the "extra " fee which basically negated the "savings" that the course provides. I probably wont do it again

2 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Steve, thank you for the feedback! We wanted to clarify that the fee you mentioned is set by the New York DMV — paying that fee is what allows us to report your course completion electronically to them. It is not a fee we set or retain. We appreciate your understanding and are glad the course worked for you overall!

Rated 5 out of 5 stars

Easy defensive driving course

Easy defensive driving course, to take at your leisure.

17 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Darlene, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 3 out of 5 stars

I Like the discount which is why I took the course. and the take it at home option.

I Like the discount which is why I took the course. I like that it is offered on line. I thought it should cover rules about entering roundabouts. And at this point I don't remember if it covered 4 way stop signs under normal conditions, OR how to handle three lanes of traffic on all four corners when the power is out.

28 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Paul, thank you for taking the time to review us! We're glad the content was helpful and appreciate your thoughts on how we can improve the material. We hope to provide you an even better experience next time.

Rated 5 out of 5 stars

I could not find my account and a…

I could not find my account and a representative was very helpful with the helping of locating the account and how to proceed

16 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Charlett, thank you so much for the kind words! Our team works incredibly hard to make every interaction feel personal and supportive, so reviews like yours genuinely make our day. We'll be sure to share this with the team. We're here whenever you need us!

Rated 5 out of 5 stars

happy to get my certificate within a…

happy to get my certificate within a week

19 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Tony, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars

I had a great experience with the MVD…

I had a great experience with the MVD member during the driving test. She made the process go smoothly.
Thank you,

22 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Marcus, thank you for your review! We appreciate your feedback and look forward to serving you again.

Rated 4 out of 5 stars

Insurance savings

Program was informative.

Little bit slow. Much down time waiting.

Voice recognition technology was a pain to use. Good reason to give up.

11 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Pete, thank you for the great review! Being able to learn on your own schedule is one of the things we're most proud of — life is busy and your education shouldn't have to wait for a fixed schedule. We're so glad that worked well for you. Looking forward to seeing you in a future course!

Rated 5 out of 5 stars
New York Safety Council logo

Reply from New York Safety Council

Hi F.K, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Be Positive and Patient A very good review of roadway…

A very good review of roadway experiences, some of which I have had in my travels over the years.

I think doing this exercise reminded me of that doing
the activity is the best way to learn and remember.

I'm glad I did the review, it was very thorough.

19 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Barbara, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars

All good

All good , it was very easy to navigate

9 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Sparkle, thank you so much! We put a lot of work into making our platform intuitive and easy to navigate, so it's always great to hear that it's working well. We appreciate you taking the time to share your experience — see you next time!

Rated 2 out of 5 stars

app was keep restarting by stating that…

app was keep restarting by stating that no activity.

19 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Yas, we're sorry about the trouble you experienced! The course does time out after a period of inactivity — this is in place to ensure that students are actively engaging with the course content while it is open. We apologize for any inconvenience that may have caused. Please don't hesitate to log back in and pick up where you left off!

Rated 4 out of 5 stars

The platform was user friendly and informative

The platform was user friendly and monitored your progress and activity on the site (in a good way). It assured that you were engaged with the content by being interactive or watching videos. I thought the course was informative because I learned things that I did not learn in driving school as a teenager. I would recommend this course to a new driver as well as a refresher for adults that have been driving for years. The only recommendation I have for the safety council is to consider updating the video content and materials to address new technology advances such as EVs and GPS.

25 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Kandice, thank you so much! We put a lot of work into making our platform intuitive and easy to navigate, so it's always great to hear that it's working well. We appreciate you taking the time to share your experience — see you next time!

Rated 5 out of 5 stars

It is good to review this every 3…

It is good to review this every 3 years, plus the savings on your insurance.

2 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Nick, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars
New York Safety Council logo

Reply from New York Safety Council

Hi Anthony, thank you so much! We put a lot of work into making our platform intuitive and easy to navigate, so it's always great to hear that it's working well. We appreciate you taking the time to share your experience — see you next time!

Rated 5 out of 5 stars

The information was presented in an…

The information was presented in an easy to retain format in relation to the testing process.

10 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Norman, thank you for your review! We appreciate your feedback and look forward to serving you again.

Rated 5 out of 5 stars

Great Course

The course was clear informative and easy to understand. The tests on each module were fair not complicated and easy to pass if you paid attention to the courses. When a technical problem arose I was able to chat with a live rep and got helped immediatly. Best of all it was definitly worth the minimal cost to get a discount on my insurance rate.

25 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Abraham, congratulations — passing on the first try is a real achievement! All that preparation clearly paid off, and we're proud we could be a part of that journey. Best of luck with everything ahead, and thank you for the kind review!

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