New York Safety Council Reviews 

274
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers had a great experience with this company. Customers found the courses informative, well-designed, and easy to understand, helping them feel confident. Many appreciated the user-friendly platform, highlighting its convenience and flexibility, allowing them to start and stop as needed. Reviewers also praised the helpful and quick customer service, which provided immediate assistance and made processes smooth. However, some people mentioned that courses could be lengthy, repetitive, or slow, with some modules requiring extensive reading and waiting. A few other people also felt that technical issues, such as freezing screens, login difficulties, or frequent identity checks, hindered their progress, and some found customer service unhelpful or difficult to understand. Additionally, some customers noted issues with certificate delivery, including delays, unreceived certificates, or perceived upselling for rush orders.

What people talk about most

User experience

Consumers find the user experience to be ambiguous, with many praising the ease of navigation, informative... See more

Product

Reviewers mention ambiguous feedback about the product, with many finding the course informative, easy to... See more

Website

Reviewers highlight ambiguous aspects of the website, with many praising its ease of use, navigation, and... See more

Service

Users describe ambiguous interactions with service, with some finding it great, straightforward, informative,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting helpful and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The course was interesting and helpful, although the required time for some of the sections is much too generous. This version is written more carefully and thoughtfully than earlier versions. The in-... See more

Company replied

Rated 4 out of 5 stars

While a lot of the material is repetitive a lot of it is worth reviewing. The only negative thing I would say about it is the amount of time that it takes to complete the course. There is no other par... See more

Company replied

Rated 4 out of 5 stars

I took away one star because of the targeted advertising at the end. You SHOULD NOT give those other insurance companies access to our information, or at least make investigating them optional. This i... See more

Company replied

Rated 4 out of 5 stars

The platform was user friendly and monitored your progress and activity on the site (in a good way). It assured that you were engaged with the content by being interactive or watching videos. I though... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Educational Institution

Written by the company

New York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.


Contact info

3.9

Great

TrustScore 4 out of 5

274 reviews

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3.9

All reviews

(274)

274 reviews in the last 12 months

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Rated 5 out of 5 stars

The course was interesting and not hard…

The course was interesting and not hard to follow.Lots of great information if you pay attention.

20 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi William, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Time well spent

Very informative. Helps you remember to overcome some driving bad habits that we develop with apathy.

16 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Christopher, thank you so much! We put a lot of care into making our course content both informative and easy to understand, so it's wonderful to hear that it came through. We appreciate you sharing your experience and look forward to seeing you in another course!

Rated 5 out of 5 stars

Great service great people

Great service great people

6 May 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Aviad, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars

I thought it was user friendly and the…

I thought it was user friendly and the audio was very clear and easy to follow.

12 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Doris, thank you so much! We put a lot of work into making our platform intuitive and easy to navigate, so it's always great to hear that it's working well. We appreciate you taking the time to share your experience — see you next time!

Rated 3 out of 5 stars

Online experience

Too many times I had to change my password to access the course

17 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Wanda, thank you for taking the time to review us! We're glad the content was helpful and appreciate your thoughts on how we can improve the material. We hope to provide you an even better experience next time.

Rated 5 out of 5 stars
New York Safety Council logo

Reply from New York Safety Council

Hi Brittany, thank you for the kind review! Simplicity and clarity are things we work really hard on — we want every student to feel confident and capable from start to finish. We appreciate the feedback and look forward to serving you again!

Rated 5 out of 5 stars

Very good course

Very good course

4 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Angel, thank you so much! We're delighted to hear you had a great experience with us. Your support means a great deal to the entire team. Looking forward to seeing you again!

Rated 5 out of 5 stars

The easy access to the setting up of…

The easy access to the setting up of the online course. The material was informative and easy to understand.

22 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Victoria, thank you for the great review! The ability to complete your training online from the comfort of home is one of our favorite things to offer — no commute, no scheduling conflicts. We're glad it worked so well for your lifestyle. We look forward to having you back!

Rated 5 out of 5 stars

Was a good reminder of our safety laws…

Was a good reminder of our safety laws & safe driving . The course was easy & informative . Would recommend it to anyone , plus it was fun ...

17 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Carmen, thank you so much for this review — and for spreading the word! Word-of-mouth recommendations from students like you truly mean the world to us. We hope to give everyone you send our way the same great experience. Thank you for your continued trust!

Rated 5 out of 5 stars

Relevant Refresher Course

The course was easy to use and material covered was relevant refresher.
The company also graciously refunded the expedited mailing fee since I received the certificate via regular mail.

26 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi R., thank you so much! We put a lot of work into making our platform intuitive and easy to navigate, so it's always great to hear that it's working well. We appreciate you taking the time to share your experience — see you next time!

Rated 1 out of 5 stars

I told this once

I told this once. It was the most boring session that I've used for defensive driving. No interaction. Also this time, there were problems with signing in, which I usually don't have a problem with. I will not use New York safety councils course again.

23 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Dena, thank you for your honest feedback. We're truly sorry your experience didn't meet expectations — we take this seriously. Our team is reviewing your comments and will work to address these concerns. We appreciate you letting us know.

Rated 4 out of 5 stars

It was good class

It was good class. Convenient to take at home. Quizzes were a bit annoying

22 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Douglas, thank you for the great review! The ability to complete your training online from the comfort of home is one of our favorite things to offer — no commute, no scheduling conflicts. We're glad it worked so well for your lifestyle. We look forward to having you back!

Rated 4 out of 5 stars
New York Safety Council logo

Reply from New York Safety Council

Hi Patricia, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Great job

Great Job. Will recommend

10 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Kw, thank you so much for this review — and for spreading the word! Word-of-mouth recommendations from students like you truly mean the world to us. We hope to give everyone you send our way the same great experience. Thank you for your continued trust!

Rated 3 out of 5 stars

Drivers course in my humble opinion

I thought I would learn more, some parts were new info but the majority of I would say is driver experienced. I think it could have been shorter many statistical data points.

1 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Tom, thank you for taking the time to review us! Your feedback helps us continue improving our courses and services. We hope to provide you an even better experience next time.

Rated 5 out of 5 stars

Excellent

Very Easy to navigate. and understand.

2 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Sara, thank you so much! We put a lot of work into making our platform intuitive and easy to navigate, so it's always great to hear that it's working well. We appreciate you taking the time to share your experience — see you next time!

Rated 5 out of 5 stars

It was greats

16 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Yousaf, thank you so much for the kind words! Short and sweet — just like we hope your experience was. We truly appreciate you taking a moment to share, and we look forward to having you back!

Rated 5 out of 5 stars

It was straightforward

It was straightforward , informative, and was completed in a timely manner. I would recommend this defensive driving course. I do one every 3 years!

8 July 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Jaye, thank you so much for this review — and for spreading the word! Word-of-mouth recommendations from students like you truly mean the world to us. We hope to give everyone you send our way the same great experience. Thank you for your continued trust!

Rated 5 out of 5 stars
New York Safety Council logo

Reply from New York Safety Council

Hi David, thank you for the great review! Being able to learn on your own schedule is one of the things we're most proud of — life is busy and your education shouldn't have to wait for a fixed schedule. We're so glad that worked well for you. Looking forward to seeing you in a future course!

Rated 1 out of 5 stars

Never got the certificate it’s been 7…

Never got the certificate it’s been 7 weeks. Thanks for nothing

23 June 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Thomas, we sincerely apologize for the inconvenience. We have gone ahead and submitted a request to have a new certificate sent out to you as an expedite. You will be hearing from us shortly to confirm your mailing address and ensure everything gets to you as quickly as possible. Thank you for your patience.

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