The course was interesting and helpful, although the required time for some of the sections is much too generous. This version is written more carefully and thoughtfully than earlier versions. The in-... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While a lot of the material is repetitive a lot of it is worth reviewing. The only negative thing I would say about it is the amount of time that it takes to complete the course. There is no other par... See more
Company replied
I took away one star because of the targeted advertising at the end. You SHOULD NOT give those other insurance companies access to our information, or at least make investigating them optional. This i... See more
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The platform was user friendly and monitored your progress and activity on the site (in a good way). It assured that you were engaged with the content by being interactive or watching videos. I though... See more
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Company details
Written by the company
New York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.
Contact info
313 West Main Street, 12953, Malone, United States
- 877-689-0674
- newyorksafetycouncil.com
3.9
Great
274 reviews
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The course was easy to…
The course was easy to follow..reasonsble priced. And you have access to an agent..by sending an email..and they respond. Beats sitting in a class room..proceed at your own pace.. luv it.
26 June 2026
Reply from New York Safety Council
Hi Barbara, thank you for the great review! Being able to learn on your own schedule is one of the things we're most proud of — life is busy and your education shouldn't have to wait for a fixed schedule. We're so glad that worked well for you. Looking forward to seeing you in a future course!
Terrible
Terrible. Kept timing out, repeating sections. Then it wouldn’t accept my voice recognition. I only made it through the first part. I was almost done with the second part when I had all the above problems. I would appreciate a refund.
22 July 2026
Reply from New York Safety Council
Hi Timothy, thank you for your review! We appreciate your feedback and look forward to serving you again.
Reply from New York Safety Council
Hi Dawn, thank you so much for this review — and for spreading the word! Word-of-mouth recommendations from students like you truly mean the world to us. We hope to give everyone you send our way the same great experience. Thank you for your continued trust!
The course is very good but way to much…
The course is very good but way to much time between questions.
4 July 2026
Reply from New York Safety Council
Hi Thomas, thank you for your review! We're glad the course worked for you overall. We did want to clarify that the 6-hour duration is a requirement mandated by the state — we must ensure all students complete the full time in order to report their completion. We appreciate your patience with that and thank you for the feedback. We hope to serve you again!
Easy to use!
7 July 2026
Reply from New York Safety Council
Hi Cfranck, thank you so much! We put a lot of work into making our platform intuitive and easy to navigate, so it's always great to hear that it's working well. We appreciate you taking the time to share your experience — see you next time!
system wasn’t able to recognize my…
system wasn’t able to recognize my voice. couldn’t do my course
23 June 2026
Reply from New York Safety Council
Hi Abel, we are sorry about the trouble you experienced with the course. We have gone ahead and reset it for you, which provides you with a brand new version of the product. Please log in to try again. If you have any further issues, please email us at supportspecialist@certus.com and we will be happy to help!
Everything was great
3 July 2026
Reply from New York Safety Council
Hi Caitlin, thank you! Feedback like yours keeps us motivated to keep delivering the best experience we can. We really appreciate you taking the time — see you next time!
Brushing up!
Even after all these years of driving, the course was very informative and jogged the memory to things that I had forgotten over the years.
18 June 2026
Reply from New York Safety Council
Hi Rolf, thank you so much! We put a lot of care into making our course content both informative and easy to understand, so it's wonderful to hear that it came through. We appreciate you sharing your experience and look forward to seeing you in another course!
Horrible
If you fail a question it shouldn't be where you have to start all over again. It should just be retake that same chapter and not start from ground zero.
7 July 2026
Reply from New York Safety Council
Hi Jo, thank you for your honest feedback. We're truly sorry your experience didn't meet expectations — we take this seriously. Our team is reviewing your comments and will work to address these concerns. We appreciate you letting us know.
Reply from New York Safety Council
Hi Steve, thank you so much! We put a lot of care into making our course content both informative and easy to understand, so it's wonderful to hear that it came through. We appreciate you sharing your experience and look forward to seeing you in another course!
Easy way to take a defensive driving course
It's great to be able to take the course in the comfort of home and on your own schedule.
19 June 2026
Reply from New York Safety Council
Hi Barbara, thank you for the great review! The ability to complete your training online from the comfort of home is one of our favorite things to offer — no commute, no scheduling conflicts. We're glad it worked so well for your lifestyle. We look forward to having you back!
Reply from New York Safety Council
Hi Paul, thank you for the kind review! Simplicity and clarity are things we work really hard on — we want every student to feel confident and capable from start to finish. We appreciate the feedback and look forward to serving you again!
Reply from New York Safety Council
Hi Jeffrey, thank you so much for the kind words! Our team works incredibly hard to make every interaction feel personal and supportive, so reviews like yours genuinely make our day. We'll be sure to share this with the team. We're here whenever you need us!
My experience
The time alotted to take the course and the fact I could Stop and resume where I left off was a plus
4 July 2026
Reply from New York Safety Council
Hi Mark, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!
Reply from New York Safety Council
Hi Philip, thank you so much! We put a lot of care into making our course content both informative and easy to understand, so it's wonderful to hear that it came through. We appreciate you sharing your experience and look forward to seeing you in another course!
I had to call on a few occasions to get…
I had to call on a few occasions to get my certificate, other than that I have no other issues.
22 July 2026
Reply from New York Safety Council
Hi Mitch, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!
Don't like if I get answers wrong
Don't like if I get answers wrong, I have to start over and pay again.
Did it live and got a couple of answers wrong but my instructor explained it to me and I still received certificate.
3 June 2026
Reply from New York Safety Council
Hi Marvin, thank you for your feedback. We're sorry to hear about your frustration with the quiz format. We do want to let you know that our course offers unlimited retakes — you are welcome to retry any quiz as many times as needed until you pass. We understand it can be discouraging to start again, but this is a state requirement we must adhere to in order to validate course completion. We appreciate your patience and hope this clarification helps!
Reply from New York Safety Council
Hi Helen, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!
Reply from New York Safety Council
Hi Terri, thank you for the great review! Being able to learn on your own schedule is one of the things we're most proud of — life is busy and your education shouldn't have to wait for a fixed schedule. We're so glad that worked well for you. Looking forward to seeing you in a future course!
Your program sucks for verification I…
Your program sucks for verification I will never again try your program. And they don’t refund !
16 July 2026
Reply from New York Safety Council
Hi Jimmy, thank you for reaching out and we sincerely apologize for the inconvenience you experienced. We always aim to assist our students as much as possible before processing a refund, but we absolutely do offer refunds. If you would like to proceed with a refund instead, we can make that happen — please allow 3–5 business days to see that reflected on your end. Again, we are truly sorry for any frustration this caused.
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