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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's helpfulness, responsiveness, and expertise. Many people appreciate the quick response times and the efficient resolution of issues, often noting that the technical support is exceptional. However, some customers expressed dissatisfaction with the website and certain non-technical aspects of the service. These individuals reported issues with limited options, payment restrictions, and non-functional CPanel URLs. There were also mentions of service disruptions and data loss.

What people talk about most

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and timely... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the fast,... See more

Website

People report ambiguous experiences with website hosting. Many customers recommend the platform, praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had Nativespace manage my hosting for 20 years. I highly recommend them. Never let me down. Very experienced IT know what they are doing and when Wordpress has failed me they sort it incredidb... See more

Rated 5 out of 5 stars

I've been hosting several sites with Native Space for over 10 years. Their support is absolutely the best I've ever experienced. It's truly top class. Whenever I've had an issue, the support is... See more

Rated 5 out of 5 stars

I have been using nativespace for providing email accounts for decades. Beginning when telecomm email providers were the only way to set up email! I wanted to be independent of them so joined natives... See more

Rated 5 out of 5 stars

I am always very impressed with the speed of response to any technical issue i raise. Customer support is second to none. I would recommend NativeSpace as a web hosting platform. The cPanel interface... See more


Company details

  1. Web Hosting Company

Written by the company

Nativespace - established UK Web Hosts, with shared hosting packages starting from £2.99 a month. For 24/7 support please email support@nativespace.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Annoying

Despite deleting my contact email after relinquishing my duties as webmaster and parting company with the client, I still receive lots of annoying email notifications about the server. Despite since raising two tickets with them instructing them to delete my details. they haven't done diddy squat.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Great support

Great support - they understand what I need and they ask the right questions - I have been a customer for over a decade!

20 June 2024
Unprompted review
Rated 5 out of 5 stars

With over 350 domains

With over 350 domains, we regularly contact support, they have been amazing and quick to support our issues from importing domains and registrar issues, they get my 5 stars.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Nativespace user for 10+yrs

Been using Nativespace services for over 10 years. Customer Service is second to none. On the rare occasion there is an issue, they solve it without fuss. Wouldn't consider anyone else.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!! I have been with Nativespace for years and their service is brilliant. Even to the point that i purchased a new domain last week (for a new business venture) and it was a more expensive than other companies were offering but i still picked Nativespace because of the service they provide.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Always a quick response

Always a quick response. Easy to log a ticket, quick turnaround, no fuss support. Customer support team go above and beyond. Product is reliable and I'm happy with the service provided.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Rapid sorting out, as usual

By far the best technical service. Any problems I've had over the years have been sorted out very quickly. My experience with Nativespace is very positive, after being with them for 13 years.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Nativespace long term review

Nativespace has been looking after my domains and hosting for 16 years.
They are absolutely brilliant. The support is super quick and knowledgeable. The website is easy to navigate. I would highly recommend them for managing hosting and domains.

2 January 2024
Unprompted review

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