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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's helpfulness, responsiveness, and expertise. Many people appreciate the quick response times and the efficient resolution of issues, often noting that the technical support is exceptional. However, some customers expressed dissatisfaction with the website and certain non-technical aspects of the service. These individuals reported issues with limited options, payment restrictions, and non-functional CPanel URLs. There were also mentions of service disruptions and data loss.

What people talk about most

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and timely... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the fast,... See more

Website

People report ambiguous experiences with website hosting. Many customers recommend the platform, praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had Nativespace manage my hosting for 20 years. I highly recommend them. Never let me down. Very experienced IT know what they are doing and when Wordpress has failed me they sort it incredidb... See more

Rated 5 out of 5 stars

I've been hosting several sites with Native Space for over 10 years. Their support is absolutely the best I've ever experienced. It's truly top class. Whenever I've had an issue, the support is... See more

Rated 5 out of 5 stars

I have been using nativespace for providing email accounts for decades. Beginning when telecomm email providers were the only way to set up email! I wanted to be independent of them so joined natives... See more

Rated 5 out of 5 stars

I am always very impressed with the speed of response to any technical issue i raise. Customer support is second to none. I would recommend NativeSpace as a web hosting platform. The cPanel interface... See more


Company details

  1. Web Hosting Company

Written by the company

Nativespace - established UK Web Hosts, with shared hosting packages starting from £2.99 a month. For 24/7 support please email support@nativespace.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good Service,

I've been a Nativespace customer for a couple of decades now - while they're not the cheapest around, their tech support has always been excellent. Most recently I've had to deal with some annoying security issues that turned out to be entirely my own fault, which they solved in about an hour after I'd tried for a week, and a lost password, which they got to me as soon as they'd made sure I really was who I said I was. VERY pleased.

7 June 2025
Unprompted review
Rated 1 out of 5 stars

I moved away from Nativespace…

I moved away from Nativespace (including Domain and website) recently and boy did I feel good about it. Customer service at rock bottom, options limited, payments restricted to one payment system though there are alternatives which don't work. I could go on like CPanel URLs that dont work, changed passwords (no idea whose authority they use), reset password didn't work. They even at one point gave a password that had been stolen from TalkTalk all those years ago that hasn't been used since TalkTalk hacking, that originates from the darkweb according to the relevent checks made by bank and credit score agencies. I query how did that happen.
Well, there is little more that I want to add other than to say be careful, check prices elsewhere (most other hosts are cheaper by upto 30% and if you do go ahead don't criticise them or you get ignored when it comes to service.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Always a pleasant experience dealing…

Always a pleasant experience dealing with Native Space Tech Guys. Nothing too much trouble. What could be traumatic experience when things go haywire becomes a minor niggle thats dealt with at hyper speed. Thank you guys.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Nativespace Support gold standard

I create active web pages for many clients and find that interacting with many webhost supports can be time consuming and impersonal. Nativespace support on the other hand are very responsive and fast. My last 2 support issues were sorted within 30 minutes using their on-line method of reporting,

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Been with these guys quite a few years…

Been with these guys quite a few years now, I fiddle around with alsorts of online tech which can break - and many times Ive needed their help and the responses are very quick (immediate sometimes), very helpful and just always get fixed. I cannot fault them or their service. The tech support thought really is second to none. Impecatble. NS have strong security too which is always a big bonus. Easy 5 Stars!

30 October 2024
Unprompted review
Rated 5 out of 5 stars

problem solving

Any problems reported are always responded to promptly and fixed quickly. I have been a customer nearly 25 years and would rate them highly.
Steve Smith PMI Ltd

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Have been a customer of Nativespace for…20 years

Have been a customer of Nativespace for over 20 years and they continue to provide an exceptional and responsive professional service and value for money.

The team have consistently supported me in setting up and managing a number of websites, they provide information and technical skills to help achieve my goals.

As an individual with some but limited technical skills, they filled in my technical skills gaps and always been there to provide fast and responsive help and support.

They have enabled me to test and try new ideas and concepts - recommend them to anyone who has a website and hosting requirement.

4 October 2024
Unprompted review

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