Nathaniel Car Sales Reviews 

2,229
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful and knowledgeable staff members who thoroughly explain vehicle features, demonstrate controls, and answer all questions with immense patience. Purchasers consistently praise the smooth, stress-free buying process and note that showroom teams maintain a welcoming, friendly, and completely non-pushy approach. People also appreciate the excellent communication maintained throughout their transaction, ensuring complete clarity from initial test drives to final vehicle collection. Some reviewers were not happy with low trade-in valuations offered for their previous cars, unexpected insurance timing issues, delayed after-sales service, and administrative errors.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpful, efficient, and friendly approach.... See more

Service

Customers consistently note positive experiences with service, describing the process as stress-free and... See more

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their new vehicles and the... See more

Customer service

Consumers find customer service to be positive and note that staff are friendly, approachable, and very... See more

User experience

Reviewers express high satisfaction and delight with the user experience, describing the process as a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From walking into showroom to collecting car was an absolute dream with no problems. Elliott was extremely helpful, efficient, precise and friendly. In fact this was the best ever treatment I have rec... See more

Company replied

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,229)

646 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sales team were excellent.

The sales team were excellent. There knowledge and experience was very impressive making the experience relaxed and straight forward.

20 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Stephen, Thank you for leaving a 5 star review, we are so glad you got the service you required.

Rated 5 out of 5 stars

Great customer service

Great customer service. Friendly and easy to talk to sales advisors. Everything was explained and dealt with perfectly. We have bought many cars from there and we just keep returning. They are in my opinion, very trustworthy

25 June 2026
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Reply from Nathaniel Car Sales

Hi Sian, Thank you for taking the time out of your day to leave us a 5 star review, and for your kind words

Rated 5 out of 5 stars

Lovely experience from start to finish

Lovely experience from start to finish. Everyone we came in contact with where very helpful and enthusiastic about their role.

25 June 2026
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Reply from Nathaniel Car Sales

Thank you Jayne so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless experience with us. Your kind words serve as a great testament to the hard work and dedication the team put into thrie roles.
Kind regards Nathaniel Team

Rated 4 out of 5 stars

Not pushy sales on the motability and…

Not pushy sales on the motability and very helpful on collection but there was a lack of comunication in the run up to collection that required me to call several times to try and confirm collection time and if the vehicle was ready

20 June 2026
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Reply from Nathaniel Car Sales

Thank you for your review

Rated 5 out of 5 stars

Staff were as usual warm informative…

Staff were as usual warm informative and friendly.
Made to feel like nothing is to much trouble offered refreshments seating along with optional tv and magazines if you need to wait. Particularly grateful to Damien and Shane great attitudes very customer orientated.

24 June 2026
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Reply from Nathaniel Car Sales

Hi Jayne, thank you so much for the 5-star review. We’re thrilled to know you had such a positive experience and we look forward to seeing you again soon
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Quickly

Everything was dealt with quickly anf extremely professional. I would highly recommend

22 June 2026
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Reply from Nathaniel Car Sales

Hi Carl, thank you so much for leaving us a 5 star review.

Rated 5 out of 5 stars

Our salesman Geraint was excellent and…

Our salesman Geraint was excellent and went out of his way to make sure we were satisfied. We were very impressed by our purchase. Our new MG4 170kW Premium Long Range 64kW is a very good improvement over our 4 year old MG4 Trophy of similar spec. We just hope the new cars residual value will be better.

20 June 2026
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Reply from Nathaniel Car Sales

Hi Ian, Thank you so much for leaving a 5 star review. We will make sure Geraint gets to read your lovely comments.

Rated 5 out of 5 stars

Ladies and Gents

Ladies and Gents. Please visit this
garage, if you're thinking about a New
Car. I went out in the MG HS Trophy
today. So amazed. So much car for the
Money. The Car far exceeded my
expectations. Honestly. I placed an
order. There and then. Not only the car
has my high praise. So do the staff
there. Especially Justin. Please, if you
don't take my word. Try for yourselves !!
Wow. Alan Sparkes

21 June 2026
Unprompted review
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Reply from Nathaniel Car Sales

Thank you for this lovely feedback and 5 star review, we really do appreciate it

Rated 5 out of 5 stars

Purchased new vehicle from Nathanial…

Purchased new vehicle from Nathanial Car a sales at Bridgend. Initial meeting and discussion around purchasing car was excellent.
After sales contacted by myself and I was seen by a member of the team who helped me with information system and navigation on the car. Would highly recommend Nathaniel garage at Bridgend

21 June 2026
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Reply from Nathaniel Car Sales

Hi Jan, Thank you for leaving a 5 star review. if you would like to contact the Sales Manager he would like to hear about your aftersales experience.

Rated 5 out of 5 stars

It takes less than two hours to get…

It takes less than two hours to get your car if everything is sorted on your end. Highly efficient service!

21 June 2026
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Reply from Nathaniel Car Sales

Thanks for the five star review, we really appreciate you taking the time to write the review.

Thanks again

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Elliott is an amazing person was saw me…

Elliott is an amazing person who saw me through the whole process of getting my MG. He was patient and very helpful. All of the staff are great there.

21 June 2026
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Reply from Nathaniel Car Sales

Thank you for taking the time to leave such a positive review. We’re delighted to hear that our sales staff especially Elliott surpassed your expectations.
Should you need any further assistance, please feel free to contact us anytime.
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Returning customer once more if we did…

Returning customer once more if we did not like the whole experience we would not continue to buy from them - we are able to compare with Audi and the whole experience is like chalk and cheese - we like cheese

21 June 2026
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Reply from Nathaniel Car Sales

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that Christian provided you with outstanding service. Christian consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work.
If there’s anything else we can do for you, please don’t hesitate to let us know.
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

The staff at Cwmbran were very…

The staff at Cwmbran were very friendly, knowledgeable, nothing was too much trouble. They made the whole process of looking at the various cars and purchasing process enjoyable and painless.

20 June 2026
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Reply from Nathaniel Car Sales

Thanks for the five star review,

On behalf of all the staff at Nathaniel Cars Cwmbran we thankyou for your kind words.

We are always on hand to help and assist

Thanks again

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Great experience at the Cardiff branch

Great experience at the Cardiff branch. Friendly staff, no pressure, and excellent customer service. The whole process was smooth and straightforward. Highly recommend!

20 June 2026
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Reply from Nathaniel Car Sales

"Hi Oyeniyi, thank you so much for the wonderful review! We are absolutely thrilled to hear that you had a great experience with our .
Our goal is to provide excellent service, and it's great to know we provided this to you.
We look forward to welcoming you back
Kind Regards Nathaniel Team

Rated 4 out of 5 stars

All good.

Very happy with our experience.
Chris was very helpful and informative

17 June 2026
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Reply from Nathaniel Car Sales

Thanks for taking the time to write a review,
I will make sure that Chris gets all the praise he deserves.

Thanks

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Excellent service ! Would definitely recommend

We called into Nathaniel Bridgend to look at the electric cars there
Having never had one before , we had lots of questions to ask .
There was no sales pressure unlike other dealers .
we looked around until we decided on the one we wanted
We were looked after by Craig , who knew everything we wanted to know and told us honestly all about the car we chose , he was very knowledgeable and extremely helpful , nothing was too much trouble
On picking up the car today , he was again helpful and ensured everything was explained before we left
Would definitely recommend him and the company !

21 June 2026
Unprompted review
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Reply from Nathaniel Car Sales

Hi Helen, Thank you so much for your 5 star review, Craig was extremely happy to read your very kind comments. Thank you.

Rated 5 out of 5 stars

Great customer service from first point…

Great customer service from first point of contact, enquiry and completion of a sale. Highly knowledgeable staff and already friendly non pushy approach helped me make my mind up as to what vehicle I was after. Very pleased with the handover of new vehicle.

19 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback, we are glad that you were well looked after

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience .Mr Rob explained in detail and we purchased a new car from Nathanial MG showroom Cumbran.
From Bincy & Noble

15 June 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for the 5 star review

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