Nathaniel Car Sales Reviews 

2,222
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and professional throughout the entire purchasing process, making every interaction pleasant. Future buyers truly appreciate the relaxed, pressure-free showroom environment and the thorough, detailed explanations provided during test drives and final vehicle handovers. Some reviewers were not happy with after-sales communication, noting frustratingly long waiting times for replacement parts or scheduled service appointments. A few consumers also encountered minor administrative mistakes regarding vehicle collection details or felt that trade-in valuations fell well below realistic market expectations.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, approachable, and extremely... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, professional, and... See more

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and love for... See more

Customer service

People report positive experiences with customer service, highlighting professional, welcoming, and... See more

User experience

Consumers find the user experience to be exceptionally positive, describing the car buying process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-t... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,222)

640 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, pleasant staff and the opportunity to contact them with any subsequent issues.

24 June 2026
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Reply from Nathaniel Car Sales

Thank you so much for the kind words! We're genuinely happy to hear you've had great experiences with us. It's comments like yours that keep us going.😊
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Very friendly and professional and not…

Very friendly and professional and not pushy when I visited Cwmbran to look at cars. I ended up buying a car that covers more than my expectations and the handover when I picked up my new car was made even better by the salesman sitting in the car and explaining the controls and how to get the best out of my MG ZS Hybrid +. I would recommend 100% from my own personal experience with the garage and the help from Rob and his team in my purchase.Very pleased.
Thank you
Stef

27 June 2026
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Reply from Nathaniel Car Sales

Hi Stef. Thank you so much for taking the time to do a review for us. Don't forget, we're always here when you need us...

Rated 5 out of 5 stars

MG ZS Hybrid + Trophy

I knew what I wanted before I came to the showroom, so that made it easier for all!
The Salesperson, Gwyn Evans, took me through the options, what would be included in the cost etc. All done with professionalism and friendliness.
Taking out a similar model for a test drive was no problem.
The whole experience was a relaxed one with no pressure to buy a car.
Collection was easy, a different Sales Person, but he had the same approach and went through the details of the car explaining and answering all my questions.

20 June 2026
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Reply from Nathaniel Car Sales

Thank you Steve. I'll make sure Gwyn see's your kind comments. Don't be stranger, we're always here when you need us...

Rated 5 out of 5 stars

Great service

Great service. Excellent choice of cars at great prices.Very professional.

25 June 2026
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Reply from Nathaniel Car Sales

Hi Julie, Thank you so much for leaving us a 5 star review, We are glad there was enough of a choice of cars for your to pick one that suited you.

Rated 5 out of 5 stars

Everything was explained very…

Everything was explained very clearly.Julian was very busy so we had to wait a little bit,but we were well looked after. Very pleased with car.

22 June 2026
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Reply from Nathaniel Car Sales

Thank you for your Feed back! We're delighted to hear that everything was explained clearly and that you're so pleased with your new car. We're glad our team made sure you were well looked after, while you waited. Thank you for choosing us, and we wish you many happy miles in your new car!

Rated 5 out of 5 stars

Best dealer I've purchased with so far, will return!

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-to. From the start of test driving 4 cars/ discussing suitable options within my budget, and trading in my current car, the whole team were kind, patient, and offered us tea & coffee every visit and a full talk-through of the car on collection day. Highly recommend!

18 June 2026
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Reply from Nathaniel Car Sales

Hi Charlotte, Thank you so much for your kind words and taking the time to leave us such a lovely 5 star review

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish. Christian who dealt with us was very knowledgeable and friendly.

21 June 2026
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Reply from Nathaniel Car Sales

"Thank you so much for taking the time to leave us a 5-star rating, Nicola We truly appreciate your support. If there's ever anything we can do to make your next experience even better, just let us know. See you next time!"
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Would definitely recommend

Terry was very helpful, no pressure, was happy to answer all my questions
Whole process was very easy and stress free
thank you

26 June 2026
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Reply from Nathaniel Car Sales

HI Tammy, thank you for leaving us a 5 star review, Terry was made up to read your lovely comments.

Rated 5 out of 5 stars

Gwyn the salesman talked and listened…

Gwyn the salesman talked and listened to me all through the sale very informative and professional through the whole process. The hand over again was handled by Gwyn who set all the settings that I wanted and did the bind of the car to the mg app on my phone. What more can I say I would recommend Nathaniel car sales to any one 5 star service and at a very good price

26 June 2026
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Reply from Nathaniel Car Sales

Thank you for this review John. I know Gwyn was pleased to look after you, and glad to know you made it back to Edinburgh with no drama...

Rated 4 out of 5 stars

Generally a great experience

Generally a great experience. Our salesman, Christian, was great - polite, helpful and knowledge.
Would give 5 stars, but there was a 2 week delay in delivery of our car. Unfortunately Christian was on holiday, and other staff really weren't helpful, including not calling me back when they had promised to.
On Christian's return, phone calls were made and problem solved. But not before the insurance on the car I was trading in ran out and I had to buy short term cover.
Very happy with my new S5 Trophy!

17 June 2026
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Reply from Nathaniel Car Sales

Thank you for leaving us a 4-star rating Julian We're so glad you had a good experience.
We will share your feedback on how we can earn that fifth star next time with the team.
We look forward to seeing you again!
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

The sales team were excellent.

The sales team were excellent. There knowledge and experience was very impressive making the experience relaxed and straight forward.

20 June 2026
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Reply from Nathaniel Car Sales

Hi Stephen, Thank you for leaving a 5 star review, we are so glad you got the service you required.

Rated 5 out of 5 stars

Great customer service

Great customer service. Friendly and easy to talk to sales advisors. Everything was explained and dealt with perfectly. We have bought many cars from there and we just keep returning. They are in my opinion, very trustworthy

25 June 2026
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Reply from Nathaniel Car Sales

Hi Sian, Thank you for taking the time out of your day to leave us a 5 star review, and for your kind words

Rated 5 out of 5 stars

Lovely experience from start to finish

Lovely experience from start to finish. Everyone we came in contact with where very helpful and enthusiastic about their role.

25 June 2026
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Reply from Nathaniel Car Sales

Thank you Jayne so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless experience with us. Your kind words serve as a great testament to the hard work and dedication the team put into thrie roles.
Kind regards Nathaniel Team

Rated 4 out of 5 stars

Not pushy sales on the motability and…

Not pushy sales on the motability and very helpful on collection but there was a lack of comunication in the run up to collection that required me to call several times to try and confirm collection time and if the vehicle was ready

20 June 2026
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Reply from Nathaniel Car Sales

Thank you for your review

Rated 5 out of 5 stars

Staff were as usual warm informative…

Staff were as usual warm informative and friendly.
Made to feel like nothing is to much trouble offered refreshments seating along with optional tv and magazines if you need to wait. Particularly grateful to Damien and Shane great attitudes very customer orientated.

24 June 2026
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Reply from Nathaniel Car Sales

Hi Jayne, thank you so much for the 5-star review. We’re thrilled to know you had such a positive experience and we look forward to seeing you again soon
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Quickly

Everything was dealt with quickly anf extremely professional. I would highly recommend

22 June 2026
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Reply from Nathaniel Car Sales

Hi Carl, thank you so much for leaving us a 5 star review.

Rated 5 out of 5 stars

Our salesman Geraint was excellent and…

Our salesman Geraint was excellent and went out of his way to make sure we were satisfied. We were very impressed by our purchase. Our new MG4 170kW Premium Long Range 64kW is a very good improvement over our 4 year old MG4 Trophy of similar spec. We just hope the new cars residual value will be better.

20 June 2026
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Reply from Nathaniel Car Sales

Hi Ian, Thank you so much for leaving a 5 star review. We will make sure Geraint gets to read your lovely comments.

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