mydentist Reviews 

8,375
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 444 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and caring, often highlighting their ability to put patients at ease and explain procedures clearly. Many people appreciate the excellent service and high standard of care received, noting good communication and a thorough approach to treatments. However, some customers also noted concerns regarding pricing and NHS availability, with several mentioning being pushed towards private treatment or facing long waits for NHS appointments. A few other people also felt that service could be inconsistent, citing instances of delayed appointments, inadequate check-ups, or perceived rudeness from reception staff.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as polite, friendly, and welcoming,... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing satisfaction with the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing gratitude for... See more

Price

Reviewers highlight negative aspects of price, with many finding the costs expensive and vague, especially... See more

Location

Consumers find location to be ambiguous, with many reviewers mentioning specific branches or towns such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think most people are scared of the dentist 😬 well I certainly am - but as I have gum disease and have done for many years the thought of losing my teeth overcame my fear. I was referred to My Dent... See more

Rated 5 out of 5 stars

Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic jo... See more

Company replied

Rated 5 out of 5 stars

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more

Company replied

Rated 5 out of 5 stars

II am very happy with the standard of service and care that I received from My Dentist. The practise is responsive to enquiries and the reception staff are always helpful and friendly be it on the pho... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency Dental Service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(8,375)

432 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would highly recommend Isha at My Dentist

I would highly recommend Isha at My Dentist Berkhamsted. I am a nervous patient and Isha always puts me at ease. Everything is explained fully and there is no rush. Isha is friendly and gentle. I feel my teeth are being well cared for. My worries are dealt with in a compassionate manner. The service is first class 10/10.

23 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Colin,
Thank you for such a wonderful review, it is very much appreciated. I am so pleased to read your positive comments for Isha, they will be thrilled to see your review.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My dentist is so lovely she makes me…

My dentist is so lovely she makes me feel relaxed,also the nurse is very friendly to,I don’t dread going for my appointments at all

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi MrsBrendaFrost,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Relaxing and welcoming

Relaxing and welcoming. Friendly staff.

22 July 2026
Unprompted review
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Reply from mydentist

Hi Paul Todd,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great dentists

Great dentists, I’ve been using them for over 10 years now and no complaints at all 👍🏻

22 July 2026
Unprompted review
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Reply from mydentist

Hi Julian,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Kind and caring staff

Kind and caring staff. Very personal service.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Elaine Parmiter,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great Dental Practice

Good Colleagues, great dentist. Easy location

20 July 2026
Unprompted review
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Reply from mydentist

Hi Karl Sadler,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, and good, clear information given. Everywhere immaculately clean.

23 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Catherine Deering,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Fabulous facilities and staff.

Fabulous facilities and staff.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Julian,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Was booked in for three fillings

Was booked in for three fillings, really apprehensive but didn't need to have been, Dentist and nurse put me at ease, did what they had to do, no fuss, friendly and professional, great overall service

21 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Denis Eddleston,
Thank you for such a lovely 5 star review for the practice and I'm really happy to hear that your treatment went so well. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Our local NHS dentist

This is our local NHS dentist. Always courteous and friendly
Always punctual, the dental staff are very knowledgeable and helpful.
Hopefully the practice will always be NHS so the future will be bright.

21 July 2026
Unprompted review
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Reply from mydentist

Hi D & A,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Frustrating

Frustrating! Made a treatment plan fast forward a year and I’m still no further on, constant cancelled appointments and when you do get one you have to wait at least an hour past the agreed time, quick to take my money then sent me to a different dentist because they couldn’t do it, wouldn’t recommend.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

All staff extremely friendly and…

All staff extremely friendly and professional sorted my tooth no problem thank you

20 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Jayne Hodgson,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Brilliant dental practice

This review is specifically for My Dentist Walkley, Sheffield. I've been reading the negative reviews and I cannot understand why people have submitted negative reviews. The staff, hygienists and dentists are brilliant. I cannot fault them. The reception staff are lovely and very welcoming and professional. My dentist is excellent and my hygienist is excellent.

22 July 2026
Unprompted review
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Reply from mydentist

Hi Jill,
Thank you for such a wonderful review. It is very much appreciated. I am so pleased to read your positive comments for the mydentist Walkley practice and the team.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very friendly

Very friendly , I am 68 and was terrified of the dentist when I was young but mydentist are brilliant. Not scared anymore

21 July 2026
Unprompted review
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Reply from mydentist

Hi David Murray,
Thank you for such a fabulous 5 star review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I highly recommend the Dental Practice…

I highly recommend the Dental Practice in Morden. Staff is very professional and caring. I met with Denise, a truly warm person together with Maya.
The doctors are excellent and would like to say thank you to Dr Ines and the assistant Naima for their kind approach.

22 July 2026
Unprompted review
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Reply from mydentist

Hi Maura,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My Dentist Aylsham are to be highly…

My Dentist Aylsham are to be highly recommended for their service,kindness,and hands on approach to patients.Joanna the dentist and her kind assistant fitted me with a set of dentures and adjusted them accordingly and made me feel like a new person.Caroline on the reception was helpful and very pleasant.I have only the highest praise for all of them and would not hesitate to recommend them to \anyone.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Ricky Morgan,
Thank you for your lovely comments for both Joanne and Caroline, I know they will be thrilled with your review and recommendation.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My dentist is so welcoming

My dentist is so welcoming, she always has a smile on arrival, she put my daughter at ease on her visit, so grateful to have Heather as my family's dentist

17 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Angela, Thank you for taking the time to leave a 5-star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Avoid at all costs my dentist Aymun Jahangeer

Avoid at all costs. My dentish use dentist that have there own insurance. Poor equipment. Mildenhall my dentist.I went there to see if there was a problem with my implant as the gum near it was a bit uncomfortable.Didn’t want to go to implantoligist as that two hundred for appointment. I ask the dentist did X-ray and inform me the implant was infected. Never looked at my gum. Later found out that you can’t tell by X-ray if tooth is infected. Only by examining the gum. I went to implantoligist as£200 only to be told no problem implant not infected could do with a clean. My dentist also asked if my implant was loose. No not even loose. I have complainted to my dentist mildenhall and there head office. I have asked for there insurance details the dentist have there own individual insurance. Nothing yet.Aymun Jahangeer was dentist name . She was in full face PPE never introduced herself never said hello. Disgusting. She should have told me that only by examining the gum she could tell in there was infection.

28 May 2026
Unprompted review
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Reply from mydentist

Hi Tiff, We are very sorry to receive your 1-star review, I can see from our records that you have recently contacted mydentist about this matter. Please be assured that we will respond to your concerns.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great practice with very professional…

Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic job of explaining your treatment options clearly.
Amazing team. It's an easy 5 stars out of 5.
Thank you so much

21 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Dave, Copilot said:

Thanks so much for the lovely review.

We're so pleased to hear that you feel relaxed and welcome from the moment you walk through the door. Our team works hard to make every visit as comfortable as possible, so it's great to know that comes across.

Thank you for your kind words about our staff, cleanliness, and the way we explain treatment options. We'll be sure to share your feedback with the whole team.

We really appreciate your support and look forward to seeing you again soon!
Kind Regards
Patient Support

Rated 1 out of 5 stars

Claims to be nhs but says hasn’t got…

Claims to be nhs but says hasn’t got equipment for anything other than check up. All equipment privately owned by each dentist. Weird how my wife can get all treatment from an alternative dentist at the same practice. Been left in pain for two weeks as been ‘referred’ to nhs when I’ve always been nhs 🤬

21 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi, Thank you for your feedback. We're sorry to hear that you've been left in pain and that your experience has caused frustration and confusion.
We would welcome the opportunity to look into your concerns in more detail, including the circumstances surrounding your referral and treatment options. Please contact the practice directly and ask to speak to the Practice Manager.
Kind Regards
Patient Support Team

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