mydentist Reviews 

8,358
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 429 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and welcoming, consistently making them feel at ease. Many consumers highlight the excellent service and care received, noting thorough examinations, clear explanations of treatments, and a reassuring approach that helps anxious patients. However, some people mentioned concerns regarding pricing, particularly the push for private treatment plans and associated costs, with some feeling treated as a source of profit. A few other people also felt that NHS patients were not always accommodated, with some experiencing difficulties getting appointments or continuing treatment, leading to frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers had ambiguous experiences with service, with many praising the professional, caring, and friendly... See more

Customer service

People report ambiguous experiences with customer service, with many expressing gratitude for compassionate... See more

Price

Customers consistently express dissatisfaction with pricing, citing concerns about unexpected costs and... See more

Location

Clients share ambiguous opinions on location, with many finding specific branches convenient and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think most people are scared of the dentist 😬 well I certainly am - but as I have gum disease and have done for many years the thought of losing my teeth overcame my fear. I was referred to My Dent... See more

Rated 5 out of 5 stars

Alexandru Figan has looked after my dental needs for several years. He's friendly and professional. I like the airflow service to keep teeth and gums healthy. And when I needed a filli... See more

Rated 5 out of 5 stars

Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic jo... See more

Company replied

Rated 5 out of 5 stars

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency Dental Service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(8,358)

414 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Routine check up

As a long time sufferer of anxiety by going to the dentist, I found that the person we saw was very understanding to my needs and very professional, we have used this Dentist for 35 years and have some not very understanding dentist to my needs, however we have found one that was amazing and explained everything to me as she was doing my routine check up, thank you for your patience and understanding it means a lot.

This was at Avondale My Dentist

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Isha at My Dentist

I would highly recommend Isha at My Dentist Berkhamsted. I am a nervous patient and Isha always puts me at ease. Everything is explained fully and there is no rush. Isha is friendly and gentle. I feel my teeth are being well cared for. My worries are dealt with in a compassionate manner. The service is first class 10/10.

23 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Colin,
Thank you for such a wonderful review, it is very much appreciated. I am so pleased to read your positive comments for Isha, they will be thrilled to see your review.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My dentist is so lovely she makes me…

My dentist is so lovely she makes me feel relaxed,also the nurse is very friendly to,I don’t dread going for my appointments at all

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi MrsBrendaFrost,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Relaxing and welcoming

Relaxing and welcoming. Friendly staff.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Paul Todd,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great dentists

Great dentists, I’ve been using them for over 10 years now and no complaints at all 👍🏻

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Julian,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Kind and caring staff

Kind and caring staff. Very personal service.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Elaine Parmiter,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great Dental Practice

Good Colleagues, great dentist. Easy location

20 July 2026
Unprompted review
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Reply from mydentist

Hi Karl Sadler,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, and good, clear information given. Everywhere immaculately clean.

23 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Catherine Deering,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Fabulous facilities and staff.

Fabulous facilities and staff.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Julian,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Was booked in for three fillings

Was booked in for three fillings, really apprehensive but didn't need to have been, Dentist and nurse put me at ease, did what they had to do, no fuss, friendly and professional, great overall service

21 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Denis Eddleston,
Thank you for such a lovely 5 star review for the practice and I'm really happy to hear that your treatment went so well. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Our local NHS dentist

This is our local NHS dentist. Always courteous and friendly
Always punctual, the dental staff are very knowledgeable and helpful.
Hopefully the practice will always be NHS so the future will be bright.

21 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi D & A,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Frustrating

Frustrating! Made a treatment plan fast forward a year and I’m still no further on, constant cancelled appointments and when you do get one you have to wait at least an hour past the agreed time, quick to take my money then sent me to a different dentist because they couldn’t do it, wouldn’t recommend.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

All staff extremely friendly and…

All staff extremely friendly and professional sorted my tooth no problem thank you

20 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Jayne Hodgson,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Brilliant dental practice

This review is specifically for My Dentist Walkley, Sheffield. I've been reading the negative reviews and I cannot understand why people have submitted negative reviews. The staff, hygienists and dentists are brilliant. I cannot fault them. The reception staff are lovely and very welcoming and professional. My dentist is excellent and my hygienist is excellent.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Jill,
Thank you for such a wonderful review. It is very much appreciated. I am so pleased to read your positive comments for the mydentist Walkley practice and the team.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very friendly

Very friendly , I am 68 and was terrified of the dentist when I was young but mydentist are brilliant. Not scared anymore

21 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi David Murray,
Thank you for such a fabulous 5 star review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I highly recommend the Dental Practice…

I highly recommend the Dental Practice in Morden. Staff is very professional and caring. I met with Denise, a truly warm person together with Maya.
The doctors are excellent and would like to say thank you to Dr Ines and the assistant Naima for their kind approach.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Maura,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My Dentist Aylsham are to be highly…

My Dentist Aylsham are to be highly recommended for their service,kindness,and hands on approach to patients.Joanna the dentist and her kind assistant fitted me with a set of dentures and adjusted them accordingly and made me feel like a new person.Caroline on the reception was helpful and very pleasant.I have only the highest praise for all of them and would not hesitate to recommend them to \anyone.

22 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Ricky Morgan,
Thank you for your lovely comments for both Joanne and Caroline, I know they will be thrilled with your review and recommendation.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My dentist is so welcoming

My dentist is so welcoming, she always has a smile on arrival, she put my daughter at ease on her visit, so grateful to have Heather as my family's dentist

17 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Angela, Thank you for taking the time to leave a 5-star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Avoid at all costs my dentist Aymun Jahangeer

Avoid at all costs. My dentish use dentist that have there own insurance. Poor equipment. Mildenhall my dentist.I went there to see if there was a problem with my implant as the gum near it was a bit uncomfortable.Didn’t want to go to implantoligist as that two hundred for appointment. I ask the dentist did X-ray and inform me the implant was infected. Never looked at my gum. Later found out that you can’t tell by X-ray if tooth is infected. Only by examining the gum. I went to implantoligist as£200 only to be told no problem implant not infected could do with a clean. My dentist also asked if my implant was loose. No not even loose. I have complainted to my dentist mildenhall and there head office. I have asked for there insurance details the dentist have there own individual insurance. Nothing yet.Aymun Jahangeer was dentist name . She was in full face PPE never introduced herself never said hello. Disgusting. She should have told me that only by examining the gum she could tell in there was infection.

28 May 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Tiff, We are very sorry to receive your 1-star review, I can see from our records that you have recently contacted mydentist about this matter. Please be assured that we will respond to your concerns.
Kind Regards
mydentist Patient Support Team

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