Move In Matters Reviews 

63
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From the initial phone call to their office to finally relocating to our new home we cannot thank MIM highly enough for their efficiency during which is quite a stressful time. Nothing was too much tr... See more

Rated 5 out of 5 stars

A massive shout out to all at Move In Matters for being so amazing. They showed such flexibility on our constantly changing move date & stuck with us all the way through. Special mention to the team w... See more

Rated 5 out of 5 stars

We were recommended Move In Matters through word of mouth and we wouldn’t hesitate to use them again in the future. The whole team, led by Jack, were extremely helpful and efficient during our move... See more

Rated 5 out of 5 stars

Fantastic, helpful, nothing a problem. Delivered extra boxes before I moved. On moving day, the two chaps were excellent. Very speedy, very careful. One cheap storage box was on it's last legs... See more

Company details

  1. Moving Company

Written by the company

Family run local business based in Bicester with outstanding customer service. We offer domestic and commercial moves nationally and internationally. We also offer short and long term storage.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(63)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helped with the stress

Let down by our original movers.
This company was like a breath of fresh air. Nothing was to much trouble.
Virpi and team were excellent throughout. Even when faced with issues they were resolved quickly and efficiently. I would recommend this company to anyone thinking of moving. The lads doing the move were hardworking and professional.

16 December 2022
Unprompted review
Rated 4 out of 5 stars

A Moving Experience

As a married couple in our 70’s moving to Scotland was a daunting experience, but it was made a lot easier with the help of Move In Matters.
They were very courteous and professional from the start to the finish, accepting our requests and changes.
The price of their quote was within our budget and we would recommend them to anyone without any reservation.

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommended

Our first house move in more than 20 years, from Oxfordshire to Cornwall, was made so much easier with Move In Matters. Nothing was too much trouble and everyone involved was polite, helpful and respectful. We had a lot of stuff to move but it was surprisingly a lot easier than anticipated thanks to Virpi, Paul and their team. Thanks to all, we can’t recommend them enough.

7 October 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant lads.

My experience with Move In Matters was brilliant. Steve and Ollie were polite, efficient and there wasn't anything that was too much trouble. It is nice to see some people who care about what they do and make the customer happy. I would definitely recommend Move In Matters.

25 October 2022
Unprompted review
Rated 5 out of 5 stars

These guys are amazing totally…

These guys are amazing totally professional and so helpful. Nothing was too much trouble for them.
They moved my furniture from Kidlington ,Oxford down to Redruth Cornwall.
I will recommend them to all my friends and family.
Very happy customer
Huge thankyou again.

15 June 2022
Unprompted review
Rated 5 out of 5 stars

A stress free move from a caring and professional company

We were extremely happy with the service provided by Move in Matters. We went for a full packing service which meant much of the stress of moving was dealt with for us by the great team. The initial visit was very professional and an accurate assessment of our requirements was made both in terms of dates, location of move and also in the space we would need in a van for all of our possessions.

The team of packers arrived the day before and really cracked on with getting everything packed. They were very well organised and made really good use of their time. They were happy and cheerful workers who clearly enjoyed their job. They were very polite and respectful.

Moving day went without a hitch. The team arrived very promptly at exactly time they said they would. The remaining bits were quickly loaded in to the van and the team could set off.

We moved quite some distance and on one of the hottest days of the year. The traffic was awful and we were quite worried that things would go wrong. The team were brilliant though, struggling through in such hot weather and not stopping until everything was unloaded and placed where we wanted it. They put back together our tables and constructed all the beds which was so helpful. They also reconnected the dishwasher and washing machine which was also amazing.

They would have had a long journey back after a tiring day but they were still so cheerful and happy to help. We had no breakage’s whatsoever even though we had many small and delicate items.

Office staff were also fantastic at taking on board or changes to move dates and keeping us informed of the moving plan at every stage.

Cannot recommend this company highly enough, they really did look after us well and we wouldn’t hesitate to use them again in future and also suggest them to our friends and family for their moved.

12 August 2022
Unprompted review
Rated 5 out of 5 stars

A great Moving Company

A great moving company, nothing was to much trouble, the guys who moved us were lovely, they were polite, considerate, professional and friendly. The service we received was of a high standard and all members of Move In Matters from the office staff to the movers are a credit to the company. We would most definitely recommend them without hesitation.

22 September 2022
Unprompted review
Move In Matters logo

Reply from Move In Matters

Hi Sue
Thank you for your lovely review. We are glad to hear that you were happy with the service we provided.
Wishing you lots of happiness in your new home.

Rated 5 out of 5 stars

A pleasure to deal with

Utterly superb. So helpful and efficient. Nothing was too much trouble. They were all polite, considerate and a pleasure to deal with, as well as being clean and tidy. Very organised at every step of the way. The best movers we’ve ever used by a country mile

19 August 2022
Unprompted review
Rated 5 out of 5 stars

It was a last minute booking and…

It was a last minute booking and stressful moving day . I cannot explain how calm , efficient, flexible and re assuring the whole team was . Everything that could go wrong on moving day happened but the whole team dealt with it. They kept me calm and got on with the job with good humour .they got furniture up stairs that were impossible. The whole team on the day and vilpa on admin, organisation and communication were brilliant

19 August 2022
Unprompted review
Move In Matters logo

Reply from Move In Matters

Hi Tiphanie
Thank you for your lovely review. We are glad you were happy with the service we provided and wishing you lots of happiness in your new home.

Rated 5 out of 5 stars

Move in matters were phenomenal

Move in matters were phenomenal. We had been let down by another company 5 days before moving and I was 8 months pregnant! When move in matters called me back, they immediately put me at ease and took all my stress away. They packed and moved us, costs were all inclusive, so no hidden costs. The team were professional, friendly and caring. The team were so efficient in everything they did. The before, during and aftercare was fantastic. I highly recommend move in matters and we would use them again.

24 June 2022
Unprompted review
Rated 5 out of 5 stars

Move in Matters are unbeatable

Move in Matters are unbeatable! They made the whole process of moving seamless. From providing all the packing materials to unpacking at the new house, they were amazing! I cannot recommend them anymore highly, thank you all so much.

27 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Move in Matters stepped in at the last minute to save the day. Packing was exceptional even though the guys were working on the two hottest days on record. Loading and unloading was done expertly and smoothly and any request we made was met with a smile. We would definitely use Move in Matters again and strongly recommend them if you are planning to move.

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Superb service! Oh my goodness theseguys were…

Oh my goodness these guys were incredible!
Moved in hugely stressful circumstances from Waddesdon to Bicester in + 35’c heat from 3 story to 3 storey house & remained courteous throughout with exceptional attention to detail and in a remarkably short time.
These are my “ go to” removals company if I ever have to move again!!
And if in doubt whether to get the packing service, DO!! It’s worth every penny!
Thanks Paul, Ross and team. You are superstars!

16 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent packing and removal service from Move In Matters

We used Move In Matters to move my mother from Brackley to Uxbridge and were very pleased with the service provided. We had a full packing service and everything was packed carefully in different sized boxes. All the boxes were labelled and placed in the same room at the destination so although there were loads of boxes we could easily find things we wanted when we came to unpack things. The guys were very friendly and professional and worked quickly and efficiently, unloading in just an hour. Move in Matters also provided a disposal service for unwanted furniture and other items; really good to get this service from the same professional team. So overall, I would highly recommend Move in Matters for your move.

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Paul and his team were absolutely…

Paul and his team were absolutely amazing. From start to finish..Prompt, reliable, professional and the boys humour made the whole day. Also, after comparing prices of other companies very reasonable.. would 100% recommend Moving Matters!!! A great family run business.. THANK YOU X

31 May 2022
Unprompted review
Rated 1 out of 5 stars

Lots of Damaged belongings

I was asked what I thought about this company as I’d used them to move. I can honestly say I was not impressed. Damaged a lot of my furniture and belongings after storing them prior to our move date. My cooker door was smashed beyond repair, items were missing, they tried to deliver someone else’s items, chest of drawers were badly damaged and they also badly scratched our wooden bed. Compensated me just £250 and was told to get another cooker from EBay. An absolutely horrendous experience.

17 May 2022
Unprompted review
Rated 5 out of 5 stars

A seamless experience from start to finish

Our experience with Move in Matters was seamless from start to finish. Gabriel and his team were friendly, efficient and incredibly careful with our fragile items. They made our move a swift and enjoyable experience with their professionalism and kindness. Their service is quick, competent and thorough, with extreme care taken with all of our items. The whole team were incredibly polite and considerate, and went above and beyond to ensure our move went smoothly. I wouldn't hesitate to recommend them to anyone considering choosing Move in Matters to take care of your move. A huge thank you to Gabriel and the team for providing a fantastic service.

21 March 2022
Unprompted review
Rated 4 out of 5 stars

Really good service

Really good service. Pre moving, good communication. Flexible with date move and giving additional boxes. Moved us over 2 days. Worked really fast and lots of people available to make it as fast possible. Only small critic was when they came to pack the day before packed up Some bits I was not expecting. Not a major problem but could have been better communicated between us.

6 March 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look