Mark was patient and clear about what the policy I sought covered, and listened carefully to what my needs would be for the next year. He explained key components in detail using scenarios I could re... See more
Company replied
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Got a quote through Compare the Market and followed up with Motorhome protect because of their low compulsory excess. The agents on the phone line were excellent. Very patient and thorough, answered a... See more
Company replied
Big shout out to Louise in renewals. Not only was my insurance cheaper this year but she sorted an issue I had over several days. Always called when she said she would and was an absolute pleasure to... See more
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could not pay online this morning which was frustration having to listen to a robot before being put through to a human who was very good all renewed so alls well that ends well your hold music ne... See more
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Company details
About Motorhome Protect
Information provided by various external sources
With our roots dating back to 1974, we proudly provide excellent service and arrange competitive insurance policies, specialising in Motorhome and Campervan cover.
We know arranging the right insurance can be complicated, so we invest in our teams to ensure you get the service you deserve. We believe in excellent service because we know it is as important to you as it is to us.
Contact info
United Kingdom
- motorhomeprotect.co.uk
4.8
Excellent
3K reviews
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UPDATED* AWFUL SCAM COMPANY SO FAR, TAKEN MY MONEY & 10 DAYS LATER STILL NOT INSURED OR REFUNDED
I bought my first motorhome, got a quote through the motorhome insurer comparison site. Motorhome Protect were the cheapest so I went ahead and converted the quote. They took a deposit and I have been happily driving my new van for the last 5 days. I gave them a call today to ask why I hadn't received any confirmation from them and they told me they can't find myself or my vehicle on the system. I have double checked everything and restoring the quote again tells me purchase completed. They are happy to take my money, I think this is a scam. The woman on the phone couldn't help and to call back after the easter bank holidays. I will be reporting this to the FCA and Ombudsman as I now cannot drive my vehicle until their internal team resolves this matter. I have paid for a service I haven't got. Awful company so far.
*UPDATE*
Still completely unresolved by Motorhome Protect. The answer they have just given to this review has not resolved anything. Where is the escalation phone number? You have told me to call but you havent provided an alternative number so I will have yo go through the same process I have already gone through with your team who were already incapable to resolve. My transaction is not marked as completed on review sites, it is marked completed on YOUR website! You have taken my money but seem incapable of checking with your finance team that my payment is with you.
I will be making a complaint to the Trading Standards, the Financial Ombudsman and the FCA this morning. Unacceptable or inexcusable to be still unsupported by Motorhome Protect.
I have also had to take out a policy with an alternative insurer so expect my full refund.
*UPDATE 2 *
It is now over 10 days since I made the payment and still no sign of insurance or my refund. I have now been forced to go legal against this so called company. I will also be submitting complaints to the Trading Standards, Financial Ombudsman and the FCA.
31 March 2026
Unprompted review
Reply from Motorhome Protect
Thank you for reaching out and sharing your experience.
I’m sorry to hear about the trouble you’re having with Motorhome Protect regarding your policy confirmation. It’s concerning that they can’t locate your details despite your purchase being marked as completed.
Given that your purchase is showing as completed on the comparison site and you have confirmed the details multiple times, it’s important to get this matter resolved promptly.
To help resolve this as quickly and smoothly as possible, please contact us directly so we can look into this matter on your behalf. We want to ensure everything is in order and that you have full peace of mind with your insurance coverage.
Our priority is to make sure you feel secure, supported, and properly insured as you enjoy your new motorhome adventures.
Thank you again for raising this with us. We’re here to help in whatever way we can.
Kind regards
Chelsea @ Motorhome Protect
Speaking to an English speaking person…
Speaking to an English speaking person to go through the insurance was good.
Reasonable price
27 March 2026
Reply from Motorhome Protect
Thank you for your kind feedback.
We're glad to hear that speaking to an English-speaking representative and finding our insurance pricing reasonable made your experience with Motorhome Protect a positive one. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Motorhome Protect
Very easy and quick to get through and…
Very easy and quick to get through and talk to someone highly recommend
3 April 2026
Reply from Motorhome Protect
Thank you so much for your kind words! We're delighted to hear that you found it easy and quick to get through to us. Your recommendation means a lot to us. If you ever need any assistance with your policy, please don't hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you for your kind feedback! We're delighted to hear that your experience was quick and easy. If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Thanks to Dale who help me through the…
Thanks to Dale who help me through the process of insuring my vehicle because I was on holiday at the time
25 March 2026
Reply from Motorhome Protect
Thank you so much for your kind words. We're delighted to hear that Dale was able to assist you smoothly with your vehicle insurance while you were on holiday. We always aim to make the process as easy as possible for our customers.
If you need any further assistance with your policy, please don’t hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you so much for your kind words! We're delighted to hear that you had a fantastic experience with us. If you ever need any assistance or have questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
easy site to use
website very easy to use and results were easy to understand. Premium very competitive
23 March 2026
Reply from Motorhome Protect
Thank you for your kind feedback. We're delighted to hear that you found our website easy to use and the results straightforward to understand. It's also great to know you found our premium competitive.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you very much for your kind words. We're delighted to hear that you found our pricing good and our service helpful and polite. Your satisfaction is very important to us.
If you ever need any assistance with your policy or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
WE HAD A PROBLEM RENEWING ON LINE
WE HAD A PROBLEM RENEWING ON LINE, CONTACTED YOUR OFFICE, ALL DELT WITH IN 20MINS, GREAT SERVICE KEEP IT UP,
27 March 2026
Reply from Motorhome Protect
Thank you so much for your kind words and positive feedback! We're delighted to hear that our team was able to assist you efficiently and resolve the renewal issue within 20 minutes. Providing great service is very important to us, and your encouragement means a lot.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you for your feedback. We're glad to hear that you had a good experience on the phone. If there’s anything else we can assist you with regarding your policy, please don’t hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
Great Service
Great Service, Good communication really pleasant, professional, thank you
18 March 2026
Reply from Motorhome Protect
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service and found our communication pleasant and professional. It's always our goal to provide the best support possible.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Helpful staff on phone
Helpful staff on phone. Very good renewal price. Documents quickly received. Documents easy to read.
24 March 2026
Reply from Motorhome Protect
Thank you very much for your kind feedback! We're delighted to hear that our staff were helpful, the renewal price was good, and that you received your documents quickly and found them easy to read.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you very much for your kind feedback. We're delighted to hear that you found our service very helpful. If you have any further questions or need assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
Polite and helpful agents
23 March 2026
Reply from Motorhome Protect
Thank you for your kind words and for taking the time to leave feedback on Trustpilot. We’re delighted to hear that you found our agents polite and helpful. We strive to provide the best possible service, especially for valued customers like you.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
The person I spoke to was very helpful…
The person I spoke to was very helpful and friendly. I had to change reg. no. and it was really straight forward and having a joke while doing so.
16 March 2026
Reply from Motorhome Protect
Thank you so much for your kind words! We're delighted to hear that the person you spoke to was helpful and friendly, and that changing your registration number was a straightforward and enjoyable experience. We always aim to make things as easy and pleasant as possible for our customers.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you for your feedback! We're delighted to hear that your experience with Motorhome Protect was easy and quick. If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Absolutely amazing service I've…
Absolutely amazing service I've recommended you to a few friends
12 March 2026
Reply from Motorhome Protect
Thank you so much for your kind words and for recommending us to your friends!
We’re thrilled to hear that you’re happy with our service. If you ever need any assistance or have questions about your Motorhome Protect policy, please don’t hesitate to reach out.
Kind regards
Chelsea @ Motorhome Protect
Motorhome insurance
Have been with them for a few years now and not had any problems, staff are very helpful and always try to get best rate
18 March 2026
Reply from Motorhome Protect
Thank you for your kind words and continued trust in Motorhome Protect. We’re delighted to hear that our team has been helpful and that you’ve been satisfied with the service over the years. We always strive to get you the best rates and support possible.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
The information was clear and easy to…
The information was clear and easy to understand.
The whole process was very dimple
18 March 2026
Reply from Motorhome Protect
Thank you so much for your kind feedback! We're delighted to hear that the information was clear and easy to understand, and that the whole process was very simple for you. At Motorhome Protect, we strive to make everything as straightforward as possible for our customers.
If you need any further assistance or anything else, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you very much for your kind words. We’re delighted to hear that you found our service helpful and friendly. At Motorhome Protect, we strive to provide the best experience possible.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
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