Salon Gold has always been so helpful and fast to reply to my queries, making any adjustments and providing me with what I need. They are very friendly, and provide an affordable service with a vari... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve been using Salon Gold for my wife’s salon for the last few years, and the service has always been excellent. No issues at all — everything is straightforward, reliable, and competitively priced.... See more
Company replied
for over 30 years i have been with various insurance providers just before 2020 i changed over to salon gold, after couple of years went back to a old provider. i always had 2 providers business insur... See more
Company replied
So far i've had a really good experience with Salon Gold! I've recently been doing online courses and they have been amazing with getting back to me on questions about getting insurance for my new ser... See more
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Company details
Written by the company
Salon Gold Insurance | Over 30 Years Experience | Helped Over 100,000 Businesses | Low Cost ✓ Instant Cover ✓ Full Public Liability / Malpractice✓
Contact info
Chancery House, St Nicholas Way, SM1 1JB, Sutton, United Kingdom
- 020 8655 0444
- info@salongold.co.uk
- salongold.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Salon Gold
Hi Coriena. Thanks for taking the time to leave a review. It’s great to hear you’re very pleased with our service.
If you need any further assistance, then please contact us as we're here to help.
Kind regards, Jackie
Reply from Salon Gold
Thank you so much for your lovely review. We’re delighted to hear everything was just what you wanted and that the process felt quick and easy. We really appreciate your kind words.
If you need any assistance with your insurance, then please contact us as we're here to help.
Kind regards, Jackie
Easy to navigate.
22 April 2026
Reply from Salon Gold
Hi Margaret. Thank you for your review! We’re really glad to hear you found everything easy to navigate. If you ever need support or have questions, we’re always here to help.
Kind regards, Jackie
Reply from Salon Gold
Hi Tracy. Thank you for taking the time to leave a review. We’re really pleased to hear that renewing your policy was a smooth process and that you found the price fair. If you ever need support or have any questions in the future, we’re always here to help.
Kind regards, Jackie
Rude call handler
Not the company, just the call handler was rude and very uncooperative
21 April 2026
Reply from Salon Gold
Thank you for sharing your feedback. I’m really sorry to hear about your experience — that’s not the level of service we aim to provide. While this doesn’t reflect our company values, it’s clear that the interaction you had fell short, and we take that seriously.
After our conversation, I will call you again on the nominated day to discuss this further.
Kind regards, Jackie
Service is fine (yet to require a…
Service is fine (yet to require a claim), however, a bit weird that I can't find a receipt for my payment without having to contact customer services to supply one? Seems pretty standard procedure to receive a receipt of payment in either an email or downloadable from my customer portal.
17 April 2026
Reply from Salon Gold
Thank you for your feedback. We’re glad to hear you’ve been happy with the service so far, and we appreciate you highlighting this issue around payment receipts. At the moment, receipts aren’t available to download directly from the online portal, and we understand this may feel inconvenient.
Our customer service team can always provide a receipt on request, and we’re reviewing this process to see how we can make it easier in the future. Thank you for bringing this to our attention — feedback like yours helps us improve.
Kind regards, Jackie
Salon Gold has always been so helpful…
Salon Gold has always been so helpful and fast to reply to my queries, making any adjustments and providing me with what I need. They are very friendly, and provide an affordable service with a variety of options , this helps keep me doing what I love & do best for all of my clients wellbeing and requirements.
Thank you Salon Gold.
15 April 2026
Reply from Salon Gold
Hi Lynz. Thank you so much for your lovely review. We’re really glad to hear that our team has been able to support you quickly and provide the flexibility you need. It’s great to know our cover helps you focus on doing what you love for your clients’ wellbeing. We truly appreciate you taking the time to share your experience.
Don't hesitate to contact us if we can help at all.
Kind regards, Jackie
The person who helped me on my phone…
The person who helped me on my phone call was very professional and sent through my documents very quickly. I was in possession of them before the end of the call.
14 March 2026
Reply from Salon Gold
Hi Tracy. Thank you for your lovely review. We’re so pleased to hear that our team was professional and able to get your documents over to you so quickly. It’s great to know you had everything you needed before the call ended.
We’re always here to help whenever you need us.
Kind regards, Jackie
Reply from Salon Gold
Thanks so much for taking the time to leave a review. We’re glad the process was quick and easy for you, and it’s great to know you’ve returned to us a couple of times.
We really appreciate you choosing us again. If we can give you any assistance, then please contact us and we'll be happy to help.
Kind regards, Jackie
Reply from Salon Gold
Hi Tahera. hank you for your review. We’re really pleased to hear you found the process quick and affordable. Making things simple and accessible is exactly what we aim for, so it’s great to know this worked well for you.
If you ever need anything further, we’re here to help.
Kind regards, Jackie
Excellent Service and policies sold
Ive been with Salon gold for a number of years always good service.
8 April 2026
Reply from Salon Gold
Hi Carole. Thank you for your lovely review. We’re delighted to hear you’ve been with Salon Gold for a number of years and have consistently received good service. Your continued trust means a lot to us.
If there’s ever anything you need, we’re always here to help.
Kind regards, Jackie
Quick, simple and no fuss
12 April 2026
Reply from Salon Gold
HI Tracey. We’re really pleased to hear that making payment for your renewal was quick, simple and completely hassle‑free. That’s exactly the experience we aim to deliver. If you ever need anything else, our team is always here to help.
Kind regards, Jackie
Reply from Salon Gold
We’re really pleased to hear that you found the quotation process to be quick, easy and affordable. That’s exactly the experience we aim to deliver. If you need any further help, our team is always here to support you.
Kind regards, Jackie
Reply from Salon Gold
Hi Hazel. We’re glad to hear that you found everything easy to navigate. Providing a smooth and straightforward experience is really important to us, so it’s great to know we delivered that for you. If you need any help in the future, we’re always here to support you.
Kind regards, Jackie
Good services and quick I’m really…
Good services and quick I’m really happy with salon gold
2 April 2026
Reply from Salon Gold
Thank you for your lovely review.
We’re so pleased to hear you received quick, quality service and that you’re happy with Salon Gold.
If you need any further assistance, then please get in touch.
Kind regards, Jackie
Reply from Salon Gold
Hi Suzanne. Thank you so much for your review.
We’re really glad to hear you found everything easy and straightforward. It means a lot to know you loved the experience.
If you need any assistance in the future, then just reach out and we'll be happy to help.
Kind regards, Jackie
Reply from Salon Gold
Hi Debra. Thank you for the lovely feedback.
We’re really glad the renewal was quick and easy, and that the reminder helped keep things on track.
If you have any insurance queries, then just contact us and we'll be happy to help.
Kind regards, Jackie
Reply from Salon Gold
Hi Malcolm. Thank you for the great feedback. I’m delighted to hear your renewal was quick and efficient, and that you found the fee fair. Your support means a lot.
If you need any assistance in the future, then reach out and we'll be happy to help.
Kind regards, Jackie
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