Motorgurus Reviews 1,020

Joel was very helpful and clear when going through details with us. Made the whole process easy

Great service. Joel was very polite and professional.
Thank you!

Pete was very helpful and addressed all queries I had with the car before the sale.

From the first phone call Pete mate the experience really easy and communication was spot on.
When picking the car up he had everything sorted and made it as easy as possible for me.

Update: There usual flippant reply to complaints. I highly recommend you speak with the Local Trading Standards and always do your due diligence and check them at companies house. Here’s what Trustpilot States about this company and how they get reviews.
“We’ve detected that this company may be asking for reviews in a way that Trustpilot doesn’t support. This can lead to bias and compromise the reliability of reviews”
Now that is interesting.
Tried to buy a car today At the advertised price on auto trader of £6990. Asked about the warranty only to be told that there is a compulsory £199 on top of the price as they have a specially designed package to help customers that are far away from the dealership. I stated i only wanted to pay the £6990 as advertised and that i understand that the warranty should we have any problems we will need to return it to them to have it fixed but not to worry as i will have an AA inspection done, the salesperson went a little quiet then but did manage to say eventually, that this can be done but i still have to pay the £199 otherwise i don't get the warranty or the 12 month MOT. When i stated that in the description it states an oil change service and a 12 Month MOT comes with the car. The salesperson stated that is not the case and that if i go to the website it states this on their, when i again said that i want to buy it through Autotrader, he stated that Autotrader don't allow them to add the Compulsory £199, i stated i just wanted to buy the car at the advertised price and for what was in the description on Autotrader and that surely this was not correct to add extra money that is not in the description and at the same time state that you only get what is described on auto trader if you pay the extra £199. when i said that this seems to be not correct and i don't think this would pass trading standards. This resulted in this person putting the phone down. An interesting move. Please Motor Gurus listen to this call. If this is your policy then i feel sorry for the salesperson having to insist on this as compulsory amount as that would not be their fault. It was an interesting experience, confusing and felt extremely dodgy. You may be able to add a compulsory £199 to the price and then state that what is the description is only given if we pay an extra £199 because it's on your website. I will check this with your local Trading Standards and hopefully draw Autotraders attention to this matter. I repeat please listen to the call and you may gain some understanding why this is very confusing for a customer and it also felt a little confusing for your salesperson.

Simon in Sales, Elvis and Ama were brilliant. My whole journey of reviewing, purchasing and delivery was very good. I was kept updated, they helped me with an independent aa inspection too. Thanks folks, love the Jeep.

Peter was amazing! Extremely helpful. Will definitely use again

Joel is a brilliant Motorgurus
Awesomeness customer service

Very helpful from start to finish cars in mint condition

We have a problem we bought a Skoda in December after 10 days it gave up an electromechanics fault. We contacted a specialist, the repair takes 2 days max. They took the car almost 3 weeks ago. It was reported to the finance. They stubbornly claim that they are repairing and will give the car back. But we pay installments and we haven't had a car for 3 weeks. They don't want to accept the return. Even though they assured that it would last 2 weeks. This is the third and they keep claiming that the car is with a specialist. We were left without a car, transport to work or to school. And they ignore the email or always just say the same thing that the car is at the specialist and it will take a few weeks. I don't recommend it to anyone! It is a thick founded where there are more injured people. I DO NOT RECOMMEND It doesn't matter where the car broke down. It's been 10 days. You gave the cortesy car from 2008. The fear of driving before he did not have a road tax after a week was bought out after asking. And we had to pay for Inshurance out of our own pocket.

Excellent service by Motorgurus in particular Russ

joel made the experience quick and easy, picked up the new car loving it.

I notified in writing that they were advertising a Salvage Repaired AUDI A1, provided photos before & after the damage .. massive chassis repair front & rear .. but they said as long as it isn't on HPI check they will continue selling it.
Buyers beware of this company and especially AUDI registration GJ17 KHE they are trying to sell.

Great range of vehicles, super easy to work with. Very quick turnover. Akif was very helpful in talking me through every stage of buying, and very knowledgeable. Highly recommend.

Spot on from start to finish no problems. Russell made the process really easy.

Had a great experience with Motorgurus.I dealt with Dan,he made sure the whole process ran smoothly.
I would recommend these guys to family and friends

Fantastic service from Pete. No pushy approach, and did everything he could to make it an easy purchase thanks very much.

Speedy service yet thorough and Pete was able to work his magic to let me drive away with the car same day

Dan made the process really easy. Efficient and communicated well. 100% recommend

Excellent salesman Pete, from the first phone call to the end sale!