Motorgurus Reviews 

1,056
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making the car buying process smooth and enjoyable. Many people highlighted the excellent service, noting that the team provided clear information, kept them updated, and ensured they found the right vehicle without pressure. The overall user experience is frequently described as easy, straightforward, and stress-free, with many appreciating the efficiency and quick resolution of any issues. However, some customers reported dissatisfaction with certain aspects, including issues with car descriptions not matching the actual condition, such as undisclosed damage or missing documentation. A few people also mentioned negative experiences with customer service, citing rudeness, lack of follow-up, or feeling dismissed when discussing personal circumstances. There were also instances where customers faced significant mechanical problems shortly after purchase, leading to inconvenience and financial strain.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Consumers generally report highly positive experiences with the service, often describing it as excellent,... See more

Product

People report positive experiences with the product, often praising the superb choice and great range of... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and knowledge of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently bought a Citroën C4 Picasso, and Jamie made the whole experience fantastic. He was extremely helpful, friendly, and professional from start to finish. The entire process was smooth, stra... See more

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,056)

441 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buying a new car through Motor Gurus…

Buying a new car through Motor Gurus was very easy and straight forward, I dealt with Joel and nothing was too much trouble he answered all the questions I had and explained everything perfectly. I would highly recommend buying a car through Motor Gurus the service I received was excellent.

12 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely 5 star review, and also thank you for your recommendation.
Regartds
Motorgurus

Rated 5 out of 5 stars

Had a great service from Peter

Had a great service from Peter at Motorguru, bought a fantastic car, thanks Peter a genuine top bloke

11 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, I will pass on your kind words to Peter and we hope you enjoy your new car.
Regards
Motorgurus.

Rated 1 out of 5 stars

Purchased an Import car - not as described.

Purchased an Import car. The car has been in an accident and has been imported from Japan and therefore carries no Category. Seller claimed it was imported from Greece. The story the garage sold did not work out. The car is mechanically sound and the garage did advertise it as an Import. If buying from here I would question and fact check information provided. TRUST and HONESTY are questionable here.

22 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your review, however I am a little confused, if the car is mechanically sound as you state and the car was advertised as an import I cant really understand how you claim you have been misled?
Regards
Motorgurus.

Rated 5 out of 5 stars

Pete was great and really went out the…

Pete was great and really went out the way to help us with all our queries! Great customer service!

7 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for sending us a 5 star review of your experience, great to hear you had a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Great service

Great service, thanks Dan and team

7 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Simon the car man

Hi guys the name is Shellam with a M recently bought a Citreon c4 Picasso in electric blue from motor guru… Simon was the man he had a great telephone manner very calm and patient with me I ordered the car on Monday it was delivered to my door Thursday in perfect condition as Simon said it would be….I’ve had nothing but professionalism and care from Simon from start to finish I hope he’s paid very handsomely 🫶🏻 I will be calling Simon everytime I need a car and using motor gurus again. I might even phone Simon just to check in with him from time to time ❤️

Thanks Simon and thanks motor guru

Shellam with a M

6 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, and also for your kind words for Simon. We hope you enjoy your new car and look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Peter was extremely helpful and patient…

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point and would highly recommend Peter and Motor Gurus for your next car venture.

6 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

thank you for taking the time to leave us a 5 star review, its great to read that Peter offered you a great customer experience and you were happy with the way he dealt with the sale.
Kind regards
Motorgurus

Rated 5 out of 5 stars

My experience with MotorGuru

Joel and Russ were extremely friendly and professional in the sale of the vehicle to me. I can’t recommend MotorGuru enough for their helpfulness in making the purchase of my new vehicle such a special one.

6 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us 5 stars, and we hope you enjoy your new car and we look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

I called up Motorgurus whilst looking…

I called up Motorgurus whilst looking for a new car and spoken to Peter who went above and beyond to help me find the perfect car. Would definitely recommend this company!

5 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your review, also for your kind words for Peter and your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. Very helpful and easy process thank you to Pete im a very happy customer

4 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

BMW Purchase

Russel helped me out. Really good service

28 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus

Rated 5 out of 5 stars

Quality service

Quality service, knowledgeable and helpful

27 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

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