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Motorgurus Reviews 1,020

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TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, knowledgeable, and understanding, making the process easy and enjoyable. Many highlight the excellent service and customer care, noting the efficiency and smooth transactions from start to finish. Reviewers appreciate the clear communication, quick responses, and the non-pressured approach from the sales team. However, some customers also noted issues with the product, reporting mechanical faults, missing documentation, and body damage on purchased vehicles. A few other people also felt that the company was unprofessional and experienced delays or problems with car descriptions not matching the actual condition.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their helpfulness,... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant, amazing, and... See more

Product

Consumers find product to be ambiguous, with some reviewers expressing satisfaction and a willingness to... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as easy, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quality service

Quality service, knowledgeable and helpful

27 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent service ice by aimo

Simon is a excellent salesman, fantastic service if ever your need a car this company is the one I would highly recommend

21 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, I will pass on your kind comments to both Ama and Simon.
Regards
Motorgurus.

Rated 5 out of 5 stars

Russ did the deal for me absolutely…

Russ did the deal for me absolutely spot on work from the beginning made me so comfortable thank you JSP

17 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and its great to hear that Russ gave you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Easy and professional

Russ the employee made it easy for me, all straightforward and professional

17 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus.

Rated 1 out of 5 stars

Terrible car and con merchant sales…

Terrible car and con merchant sales person .
They buy damaged cars and mileage fraud on most cars avoid!

30 September 2025
Unprompted review
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Reply from Motorgurus

WOW !! These are very serious accusations !! However absolutely not based on any truth. If you read our reviews on all platforms 95% of our customers are happy with both their car and the service they have received. It is also noticeable that you have sent in this review anonymously which confirms there is no basis for your accusations.
Regards
Motorgurus.

Rated 5 out of 5 stars

russ was fabulous and so helpful…

russ was fabulous and so helpful couldn't have asked for a better experience explained everything fully and wasn't pushy, friendly service would definitely reccomended

13 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely 5 star review, and we also appreciate your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Brilliant customer service

Perfect customer service easy to deal with from start to finish going above and beyond from first contact through to being picked up from the station and handover of the car. Had brilliant service all the way through from Joel who made it such an easy transaction.

11 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for writing us a great review, lovely to read that Joel gave you a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Thank you ,Joel

Thank you ,Joel. Very kind gentlemen helped me to buy the 4 series,was everything amazing 🏅🏅

11 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent service from Russ and Sammy

Excellent service from Russ and Sammy, great communication and a pleasure doing business. We will use again

7 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review, we look forward to seeing you again in the future.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Bought a Range Rover velar off motor…

Bought a Range Rover velar off motor gurus.brilliant service,Peter was very helpful and informative.would definitely recommend this company

7 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, and for your kind words for Peter, also we appreciate your recommendation.
Regards
Motorgurus.

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