Motorgurus Reviews 1,021

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, knowledgeable, and understanding, making the process easy and enjoyable. Many highlight the excellent service and customer care, noting the efficiency and smooth transactions from start to finish. Reviewers appreciate the clear communication, quick responses, and the non-pressured approach from the sales team. However, some customers also noted issues with the product, reporting mechanical faults, missing documentation, and body damage on purchased vehicles. A few other people also felt that the company was unprofessional and experienced delays or problems with car descriptions not matching the actual condition.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their helpfulness,... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant, amazing, and... See more

Product

Consumers find product to be ambiguous, with some reviewers expressing satisfaction and a willingness to... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as easy, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 81% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent salesman Pete

Excellent salesman Pete, from the first phone call to the end sale!

15 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, I will pass on your kind words to Pete.
Regards
Motorgurus.

Rated 5 out of 5 stars

Mo was really helpful from the moment I…

Mo was really helpful from the moment I made an enquiry. Made the whole process a smooth one and communication was brilliant!

15 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, its great to hear that Mo offered you a great customer journey.
Regards
Motorgurus.

Rated 5 out of 5 stars

Impressed with customer care from Peter…

Impressed with customer care from Peter and will use again for a no fuss honest sale and delivery driver was also amazing

15 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a lovely 5 star review, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Purchase of Honda Civic

Spoke with Ross to purchase a Honda Civic. Very professional, great communication and car as described. Looking forward to the new wheels 😊

14 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your great review, we hope you enjoy your new car and new wheels.
Regards
Motogurus.

Rated 5 out of 5 stars

100% would recommend these guys

Saw the car online, booked in to view and was exactly as pictured. Great communication from Pete, made viewing and test driving very easy and bought the same day.
5 star, would recommend to buy a car from these guys

14 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you so much for your recommendation, and it lovely to read that Pete gave you a great service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Good service from Dan

Good service from Dan, very friendly, took care of me while purchasing my second car, thanks.

10 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review, and it great to hear that Dan gave you a great service.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, let you look around freely and didn’t pressure for purchase. Once deposit was down it was a very speedy process

8 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

The wonderful Pete

Hey.

Peter was amazing at helping me find the perfect car. Honest, friendly and approachable. Wonderful man. Thank you

7 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your high praise of Peter, we agree he is wonderful, and thank you for buying from Motorgurus.
Regards
Motorgurus.

Rated 5 out of 5 stars

Absolutely fantastic company to deal…

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Vehicle delivery not a problem. Myself and my partner bought a car (I only went to take him, not to buy one). I had a slight problem with mine which was rectified almost immediately above and beyond all expectations. I would highly recommend this company and most certainly would be happy to use again.

18 October 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you so much for your lovely review, and also thank you for buying from Motorgurus, its great to hear that we managed to sort out any teething problems straight away and we look forward to seeing you both again on the future.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish Pete looked after us very well and helped with everything along the way highly recommend

4 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, I will pass on your kind words to Peter.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Good service

Bloke was nice about everything told me all about the car that I’m purchasing everything was spot on

3 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us 5 stars.
Regards
Motorgurus.

Rated 5 out of 5 stars

5* service

Joel was very helpful and knowledgable, very good service.

3 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and kind words for Joel.
Regards
Motorgurus.

Rated 5 out of 5 stars

Good purchase experience

Clear communication from Dan, quick and efficient purchase process, all over good experience

3 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, its lovely to read that you had a good experience from Dan.
Regards
Motorgurus.

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent, Joel was brilliant and so professional. Ran through everything with me. Very detailed in his work as well. So thank you

3 January 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, and its lovely to read that you got a great experience from Joel, we hope you enjoy your new car.
Regards
Motorgurus.

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