After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more
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Review summary
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Daniel Cosgrove is a first class mortgage advisor helped us through every aspect of the mortgage. Kept us updated with our application & helped us with all the paperwork & sending back especially with... See more
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5* from start to finish. Can't believe how quick the response was. Dylan made first contact by phone and was so friendly, helpful and knowledgeable. Kept in touch throughout the whole process with reg... See more
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New Wave have been fab in helping my husband and I secure our mortgage - we’re both self employed and had some complications using our previous broker so reached out to New Wave. George/Rachel have be... See more
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Company details
Written by the company
We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!
We Are The Mortgage Specialists
Written by the company
- When you Need a Professional in your Corner
- We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.
Contact info
1st Floor Astra House, Christy Way,, SS15 6TQ, Basildon, United Kingdom
- 02037945455
- info@newwavefs.co.uk
- mortgagesforselfemployed.co.uk
4.9
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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My Experience with New Wave: Result in the end, but costly and I needed to be pushing to move things forward
The Good: Secured the mortgage: They successfully found a lender for our complex limited company application.
The Bad:
- Terrible recommendations: They introduced us to Ackroyd solicitors, who provided an awful service. I imagine they took a cut for the recommendation.
High maintenance: I had to continually push to keep the application moving forward as certain things had got stuck in a holding pattern. eg I had to contact the lender, Newcastle Intermediaries, myself to fix a critical error because they had the wrong email address for my accountant and contact the lender directly for critical emails for the sale.
Quite expensive: Although certain people in the company were responsive, I felt the broker fee was quite expensive and that they were constantly trying to upsell us services.
Verdict: While they ultimately achieved the main goal, the high cost, administrative stress, and very poor third-party recommendations made for a frustrating experience.
21 April 2026
Reply from New Wave Financial Services
Hi Laura,
Thank you for your feedback. We're pleased we were able to secure a mortgage for your complex limited company application, but we're sorry to hear about the frustrations you experienced during the process.
We understand your concerns regarding communication, administration, and the service you received from the solicitors. We will pass your feedback and frustrations on to the solicitors you used so they are aware of your experience.
Thank you for taking the time to share your experience, and we wish you all the best in your new property.
All the best
Team New Wave
5 Stars Every Time
New Wave have looked after our mortgage applications twice now, and both times we have felt in such safe hands, and nothing is too much hassle. Thank you to Debbie and to Rachel for taking such good care of our application and for working so hard to keep us updated and informed. Thank you, Andy and Kathryn x
8 May 2026
Reply from New Wave Financial Services
Hi Kathryn,
Thank you so much, Andy and Kathryn, for your lovely review. We're delighted to hear you felt supported throughout the process. Debbie and Rachel will be thrilled to receive your kind feedback.
Thank you for trusting New Wave with your mortgage applications, and we wish you all the best for the future!
Best Wishes
Team New Wave
Thank you to Debbie and Rachel for…
Thank you to Debbie and Rachel for helping me through the process again, and answering my many questions!
6 May 2026
Reply from New Wave Financial Services
Hi Isabella,
Thank you for your kind words! Debbie and Rachel are delighted to have helped you again and to answer all your questions. We really appreciate your continued trust and support.
Kind regards
Team New Wave
had a great experience with New wave…
had a great experience with New wave financial.the mortgage process can be very stressful, but they made it simple and straightforward
11 May 2026
Unprompted review
Reply from New Wave Financial Services
Hi Hong,
Thank you for your lovely review. We're so pleased to hear you had a great experience with New Wave Financial and that we were able to make the mortgage process simple and straightforward for you.
We appreciate your feedback and wish you all the best for the future!
Kind regards
New Wave Team
Dylan and Rachel have been outstanding
Dylan and Rachel have been outstanding, keeping us updated, taking our calls, advising us, and fighting our corner. Thanks so much for making what is a difficult process for us self employed a painless rollercoaster and help us secure our new home! 🙏
7 May 2026
Unprompted review
Reply from New Wave Financial Services
Hi Adam,
Thank you for your kind review.
We’re delighted to hear that Dylan and Rachel provided such strong support and kept you well informed throughout. It’s especially great to know they were able to make the process smoother for you and help secure your new home, particularly with the added complexities of being self-employed.
We really appreciate your feedback and will be sure to pass your comments on to them both.
Best Wishes
New Wave Team
5 Star Service
5 Star Service !
Cannot fault New Wave. Kim and Debbie are absolutely fantastic.
They are efficient, professional and extremely helpful. I would highly recommend using them.
13 April 2026
Reply from New Wave Financial Services
Hi Ellie,
Thank you for your lovely feedback.
We’re really pleased to hear you had such a positive experience with Kim and Debbie. It’s great to know you found them efficient, professional, and helpful throughout.
We really appreciate your recommendation and will make sure your kind words are shared with them both.
Kind regards
New Wave Team
A great experience......
After my first enquiry, I received a call from George, who from the start was very clear, explained everything really well, listened and was patient.
Throughout the whole process, I was kept informed, had regular contact at every stage, by email and telephone but more importantly I had someone dealing with the application that I could call. The communication sets this company apart from any I've dealt with recently... George particularly was FANTASTIC. Thanks George... from initial enquiry to confirmed mortgage offer was a little over 2 weeks...
Could not be happier...!
11 April 2026
Unprompted review
Reply from New Wave Financial Services
Hi Karen,
Thank you for your kind review.
We’re delighted to hear that George provided clear, patient support and kept you well informed throughout the process. It’s great that everything went smoothly and you achieved your mortgage offer so quickly.
We’ll make sure George sees your feedback—he’ll really appreciate it.
Best wishes
New Wave Team
Thank you to Debbie and Kim!
Thank you to Debbie and Kim for their excellent support and service. This is the third time Ive used NewWave and with Debbie's support the last two. I always feel confident in Debbie's capable hands and she is always very responsive. Thank you to Kim, too always being available at the end of of the phone and emails.
1 May 2026
Unprompted review
Reply from New Wave Financial Services
Hi Em,
Thank you so much for your kind words and continued support. We’re delighted to hear that Debbie has made you feel confident and well looked after throughout your experience with New Wave. She’ll be thrilled to know her responsiveness and support have been so appreciated.
We’ll also be sure to pass your lovely comments on to Kim — she’ll be pleased to hear her help and availability have made a difference too.
Thank you again for choosing New Wave for the third time. We truly value your trust and look forward to supporting you again in the future.
Kind regards
New Wave Team
Debbie and Rachel were so helpful
Debbie and Rachel were so helpful and supportive throughout the process of getting my mortgage. They would always send me updates via email or call me to let me know what was going on.
Debbie always took the time to answer any questions I had and to explain everything to me on the phone.
They are both so welcoming, friendly and supportive.
I couldn’t recommend them more!
Thank you so much for all of your help.
30 April 2026
Unprompted review
Reply from New Wave Financial Services
Hi Cameron,
Thank you so much for your lovely review and kind words.
It was an absolute pleasure for Debbie and Rachel to support you throughout your mortgage journey. We’re so pleased to hear that you felt well-informed and supported every step of the way, as providing clear communication and reassurance is something we truly value.
Your recommendation means a great deal to us, and we’ll be sure to pass your wonderful feedback on to both Debbie and Rachel — they will be delighted to hear it.
Thank you again for trusting us to help with your mortgage, and we wish you all the very best for the future.
Best Wishes
New Wave Team
Dylan and Rachel went above and beyond…
Dylan and Rachel went above and beyond to help us,we are extremely Thankful to them
24 April 2026
Unprompted review
Reply from New Wave Financial Services
Hi Leanne,
Thank you so much for your kind words! We’re thrilled to hear that Dylan and Rachel went above and beyond to help you. Your appreciation means a lot, and we’ll be sure to pass along your feedback to them. We’re truly grateful for your support!
Kind regards
New Wave Team
Highly Recommended
During a difficult transition in circumstances George and Kim were extremely helpful in securing me a new mortgage with additional funds as required for my situation.
During the process George kept me informed and found me a deal that was at a much better interest rate than I had expected.
Both George and Kim acted proffessionally and in my best interests all the way. I would highly recommend.
28 April 2026
Unprompted review
Reply from New Wave Financial Services
Hi Andrew,
Thank you so much for your thoughtful review. We’re really pleased that George and Kim were able to support you during such an important time and help secure a mortgage solution that suited your circumstances. Keeping our clients informed and finding the best possible outcome is always our priority, so it’s wonderful to hear that reflected in your experience. Your recommendation means a great deal to us, thank you again for your trust and support.
Kind regards
New Wave Team
Superb service from start to finish…
Superb service from start to finish from Dan and Rachel. Would recommend them to any one. Thank you again Simon and Louise
27 April 2026
Reply from New Wave Financial Services
Hi,
Thank you so much Simon and Louise for your kind words! It was an absolute pleasure working with you both. Dan and Rachel will be delighted to hear your feedback. We really appreciate the recommendation and your support. Wishing you all the very best, and thank you again for choosing us!
Best Wishes
New Wave Team
Dan and Rachel made our experience very…
Dan and Rachel made our experience very stress free and easy, when there were issues they sorted them extremely quickly. Would recommend.
2 April 2026
Unprompted review
Reply from New Wave Financial Services
HI Chloe,
Thank you for your kind feedback! We're glad Dan and Rachel made things easy and stress-free, and sorted any issues quickly. We really appreciate your recommendation!
Kind regards
New Wave Team
Contractor Mortgage with New Wave
Ever since I reached out to New Wave I have found the support and professional approach from both Dylan Basi and Kye Basi second to none - They have both offered support and answered all my questions often out of hours due to work commitments. I would have no hesitation in recommending New wave to anybody.
21 April 2026
Unprompted review
Reply from New Wave Financial Services
Hi Adrian,
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that Dylan and Kye have been able to support you so effectively and accommodate your schedule.
Providing responsive, professional service is something we take great pride in, so it’s fantastic to know that this has made a positive difference to your experience.
Your recommendation truly means a lot to us, and we look forward to continuing to support you in the future.
Kind regards
New Wave Team
Would recommend to anyone
From start to finish the whole team were excellent. Very friendly and competent. They were there every step of the way ready to answer any questions and help. Highly recommend.
21 April 2026
Reply from New Wave Financial Services
Hi Terri-anne,
Thank you for your wonderful feedback. We’re really pleased to hear that you found the team friendly, competent, and supportive throughout the whole process. It’s great to know we were able to be there for you at every step and answer your questions along the way.
We truly appreciate your recommendation and are grateful you chose to work with us. If you ever need anything in the future, we’re always here to help
Kind regards
New Wave Team
The service and communication were…
The service and communication were great and it was very smooth. My only suggestion would be to post important documentation first class as all documentation took about a week to come through. However Rachel emailed the important documents through when I said they hadn't been received. Thank you Rachel and Dylan for your help.
11 April 2026
Unprompted review
Reply from New Wave Financial Services
Hi Fiona,
Thank you for your feedback. We’re glad to hear the service and communication were smooth overall, and we appreciate your suggestion regarding first-class posting of important documents.
We’re also pleased Rachel and Dylan were able to assist promptly when needed, and we’ll pass on your kind comments to them both.
Thanks again for taking the time to share your experience.
Kind regards
New Wave Team
gifted equity
Our case involved gifted equity, and we reached out to New Wave Financial Services for support. They were extremely helpful throughout the entire process. Their prompt responses and guidance at every step made everything much smoother than we had expected. We’re truly grateful to the team and would highly recommend their services.
27 February 2026
Unprompted review
Reply from New Wave Financial Services
Hi Sofia,
Thank you for your kind feedback. We’re pleased to hear you were happy with the support from our team and that the process went smoothly for you.
We really appreciate your recommendation. If you need anything in the future, please feel free to get in touch.
Best Wishes
New Wave Team
Excellent all round Kirsty was very…
Excellent all round Kirsty was very understanding and was always they I would defiantly use them again
17 April 2026
Unprompted review
Reply from New Wave Financial Services
Hi Andrew,
Thank you for your lovely feedback. We’re really pleased to hear Kirsty was able to support you and that you had such a positive experience overall. We truly appreciate your recommendation and look forward to helping you again in the future.
All the best
New Wave Team
Calm and kind service
Debbie was great at explaining things. I was a first time buyer 5 years ago and my fixed rate is coming to an end for the first time. She really put my mind at ease and she was calm and kind throughout my product transfer process.
13 April 2026
Reply from New Wave Financial Services
Hi Dani,
Thank you for your kind review. We’re really pleased to hear Debbie was able to support you and make the process clear and reassuring during your product transfer.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards
New Wave Team
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