Connely Roberts Mortgage Services Reviews 403

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and proactive approach, making the entire process smooth and stress-free. Many appreciate the personalized service, noting that the team takes the time to understand individual circumstances and explain everything clearly. People consistently highlight the excellent customer service, with many mentioning quick response times and efficient handling of queries. Reviewers often feel guided and supported every step of the way, leading to a positive user experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the team for their exceptional... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Billy has been brilliant, he has been there on hand assisting us with every step. He is very efficient, always getting back to us the same day with our different queries. It is great to be able to tru... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

"Working with Billy was a game-changer

"Working with Billy was a game-changer. He made the entire mortgage process seamless, stress-free, and incredibly fast. He really knows his stuff and was always there to break down the details when I needed it. If you want someone who is professional, proactive, and gets the job done, I can't recommend Billy highly enough

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent team

very helpful.
Adam in particular was always available and expert in what he provides
I would definitely recommend Connely Roberts Mortgage services

24 April 2026
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review. We really appreciate your feedback.

Rated 5 out of 5 stars

Outstanding, Truly Stress-Free Mortgage Experience

I’ve had an exceptional experience with my broker over the past couple of months. Billy has been consistently quick to respond, always providing clear, reliable information and genuinely professional advice. From day one, the whole process has felt smooth, straightforward, and completely stress-free; you have real confidence knowing everything is being handled properly and that you’re being guided towards the very best options.

Billy, along with Cara from the protection side, have both been incredibly supportive, approachable, and friendly throughout. I've genuinely enjoyed the journey so far and feel in very safe hands, I honestly cannot recommend them enough.

29 April 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for taking your time to leave us such a lovely review. We really appreciate your feedback and look forward to working with you again in the future.

Rated 5 out of 5 stars

A efficient, helpful service that you can trust!

Billy has been brilliant, he has been there on hand assisting us with every step. He is very efficient, always getting back to us the same day with our different queries. It is great to be able to trust a service fully to have your best interests. Having worked with Billy since 2020 we would highly recommend to anyone requiring a mortgage, it has been great to have the mental load taken off us.

23 April 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We appreciate your 5-star review. Thank you for being a valued customer, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Really personal service and Billy made…

Really personal service and Billy made the whole process so easy, stress free and calm. Really helpful for someone who is self employed and couldn’t recommend any more!

23 April 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for your feedback Chloe, we're really glad to hear this! Look forward to working with you in the future.

Rated 5 out of 5 stars

Adam was really helpful in talking us…

Adam was really helpful in talking us through the best options for us. Always communicative and quick to respond. Would highly reccomend

21 April 2026
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Reply from Connely Roberts Mortgage Services

Thank you so much for taking your time to leave us such a lovely review. We really appreciate your feedback!

Rated 5 out of 5 stars

Great service and a great deal

Great service and a great deal. I would recommend Connely Roberts to anyone and everyone that needs a good mortgage deal that precisely meets their needs. They are also nice people.

25 February 2026
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a great review. We appreciate your kind words and look forward to working with you again in the future.

Rated 5 out of 5 stars

Billy was excellent as always

Remortgaged with Connely Roberts after our initial mortgage (also through these guys) was coming to an end. Billy was as as helpful and knowledgeable as always, answering multiple questions and dealing effortlessly with our application, alongside giving us valuable guidance for our future plans.

20 April 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for trusting us again with your mortgage. We are glad that you had another great experience!

Rated 5 out of 5 stars

Great company

Great company! Sorted my mortgage quickly and efficiently!

4 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your feedback, we're really glad to hear this! Look forward to working with you in the future.

Rated 5 out of 5 stars

Mr Adam dealt with our case completely…

Mr Adam dealt with our case completely and professionally
Eyes for details
Willing to support and found a positive resolution to what appeared to be a complex case
He is calm
And his words were soothing voice at the other end of the telephone

17 April 2026
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a great experience!

Rated 5 out of 5 stars

Above and beyond fantastic

Adam and his team went above and beyond finding and handling a mortgage for me as a single person with not much behind me. I never expected to be able to afford a place on my own but Adam worked tirelessly to help me find something that suited my situation. Fantastic Service.

4 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a great experience!

Rated 5 out of 5 stars

Outstanding support for Self- Employed first time buyers

As self employed first time buyers, I genuinely couldn't praise Billy enough for his help, care, advice and results!

I first contacted Connelly Roberts in 2024 when we were considering buying. Knowing absolutely nothing about the process, I came away from our first phone call feeling so much more informed and completely reassured that he was the person we wanted helping us secure our mortgage.

We decided to hold off so that we were in a stronger position with our businesses. During this time, Billy was continuing to answer all of our questions we had with patience and honesty (there was a lot!)

When we were finally ready to buy, it genuinely felt like Billy wanted to get us the best possible outcome just as much as we did. He secured a rate much lower than we expected considering the current market, and we had our official offer come back in 4 working days!!!

We couldn’t thank Billy enough, honestly. He’s put all of our worries at ease and made this buying process an enjoyable experience.

I will be recommending Connelly Roberts to everyone I know!

14 April 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for your kind words! We are thrilled to have been able to help you! We look forward to working together again.

Rated 5 out of 5 stars

Adam went above and beyond to secure…

Adam went above and beyond to secure our mortgage so that we were able to complete on time. He took all of the stress away!

8 April 2026
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Reply from Connely Roberts Mortgage Services

We’re grateful for your kind words and glad your experience was stress free. Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

A personable / expert service

Adam is great to work with - personable, reliable and hugely experienced. Would highly recommend.

8 April 2026
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a 5 star review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Efficient and effective service

Billy was absolutely brilliant from start to finish. He was really efficient with getting our mortgage sorted and making any changes that we needed. We were able to contact him throughout and got really quick and helpful responses about any queries we had! Would definitely recommend!

31 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so glad you had a great experience. Thank you for your kind words!

Rated 5 out of 5 stars

Billy recently helped me with arranging a mortgage

Billy recently helped me with arranging a mortgage. He was absolutely brilliant , he couldn’t have been more helpful , friendly and he was pleasingly easy to talk too. He explained everything along the way which gave me such clarity on where we were with the whole process . I’d highly recommend him . Thank you so much for everything Billy !

24 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a great experience!

Rated 5 out of 5 stars

Adam went beyond expectations…

Adam went beyond expectations to secure the best product and rate in my current situation, and got it over the line to offer stage despite the economic uncertainty and constantly changing situation in the mortgage market. Thank you so much.

9 March 2026
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Reply from Connely Roberts Mortgage Services

Thank you for the review. We're pleased you're satisfied with the service and look forward to working with you again in the future.

Rated 5 out of 5 stars

Billy has been amazing thought the…

Billy has been amazing thought the whole process from, getting our mortgage in principle, to receiving our mortgage offer! Billy has answered every question we have had and has ensured the process was well explained and completed in a timely manner.
We will definitely be recommending Connely Robert’s, to anyone who needs mortgage solutions.

16 March 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a great review. We appreciate your kind words and look forward to working with you again in the future.

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