The service was excellent. Dan has been great in advising on the mortgage application and on all the stages until completion. He managed to succeed where others were reluctant to commit. Great suppor... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I used new wave to facilitate my recent self employed morgage. The previous morgage advisor struggled to find me a deal I was happy with . Both Rachael and Daniel were both excellent and found... See more
After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more
Company replied
When first contacting New Wave Financial Services Ltd we spoke to Dan who was very upbeat and positive which made us feel at ease straightaway. We were then past to Kye who dealt with our paperwork an... See more
Company details
Written by the company
We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!
We Are The Mortgage Specialists
Written by the company
- When you Need a Professional in your Corner
- We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.
Contact info
1st Floor Astra House, Christy Way,, SS15 6TQ, Basildon, United Kingdom
- 02037945455
- info@newwavefs.co.uk
- mortgagesforselfemployed.co.uk
4.9
Excellent
1K reviews
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Replied to 100% of negative reviews
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New Wave were very professional
New Wave were very professional, helpful, polite and they were very fast and efficient in dealing with any issues that came up.
I would definitely recommend them for self employed people trying to get a mortgage.
2 October 2025
Reply from New Wave Financial Services
Hi Paul,
Thank you so much for your kind words! We’re delighted to hear that you had a smooth experience with our team.
Helping self-employed clients secure the right mortgage is something we’re really passionate about, so your feedback means a lot.
Wishing you all the very best in your new chapter!
New Wave Team
Excellent service from this team
Excellent service from this team. Thankyou especially to Daniel who explained everything every step of the way. Quick to respond to any queries. Helped me stay calm during a stressful time with all the knowledge that we didn’t have.
24 September 2025
Reply from New Wave Financial Services
Hi Sue,
Thank you so much for your lovely review! We’re really glad Daniel and the team could be there for you and help make things a bit less stressful. It’s great to hear that the support and explanations made a difference along the way.
We’re always here if you need us again!
All the best
New Wave Team
I found this company amazing and would highly recommend
I found this company amazing. I’m self-employed and was struggling to secure a decent mortgage. I spoke with Kirsty, who reassured me she would help me get the mortgage. She was friendly, answered all my questions, and made me feel at ease, as it’s a daunting process. Rachel then took over once a figure was agreed. She was very helpful, polite, and patient with me while filling out forms and gathering all the necessary documents. She answered all my questions and made me feel comfortable when I was unsure of what I was doing. She was always available by phone or email for any questions and coordinated with the solicitors to keep everything on track. I’d recommend this company 100%
24 September 2025
Reply from New Wave Financial Services
Hi Claire,
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that Kirsty and Rachel were able to make the process smooth and reassuring for you.
We know applying for a mortgage can feel overwhelming, especially when self-employed, so it’s wonderful to know you felt supported every step of the way.
Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to the team. Wishing you all the best in your new chapter!
The New Wave Team
Reply from New Wave Financial Services
Hi Jessica,
Thank you so much for your kind words! We’re glad to hear you found us efficient and responsive. It’s always our goal to make things easy and provide quick support whenever needed.
We appreciate your feedback and look forward to assisting you again.
The New Wave Team
As freelancers applying for a mortgage
As freelancers applying for a mortgage, the process can be daunting and stressful, but Dan, Chloe, and Rachel at New Wave were great, they guided us through the process and supported us through out the process of buying our first home.
Whenever we had a query or issue, they were always available on the phone and emails were answered promptly, helping to keep the process moving forward.
Highly recommended.
6 August 2025
Reply from New Wave Financial Services
Hi Chris,
Thank you so much for your kind words! We’re delighted to hear that Dan, Chloe, and Rachel were able to make the mortgage process smoother and less stressful for you.
Buying your first home is such an exciting milestone, and it means a lot to us that we could support you every step of the way.
We truly appreciate your recommendation and wish you all the best as you settle into your new home!
The New Wave Team
Giving credit where it’s due!
I am so delighted to write this glowing review. A huge shout out to Kirsty, Kye and Daniel T, such lovely people. I am so grateful to them all for looking after me like a VIP.
I am a first time buyer and had worried that the mortgage process would be stressful but the team were so professional and I felt that I was in safe hands. They made the whole experience completely smooth and painless, and I was able to receive my mortgage quickly. They kept me up to date with regular emails and phone calls. If I had any queries, I felt at ease to call them and they always responded immediately. Nothing was too much trouble for them and they delivered exactly what they said they would.
I would highly recommend New Wave to anyone who’s self employed looking for a mortgage and I will 100% be coming back to them in the future if I move again.
23 September 2025
Unprompted review
Reply from New Wave Financial Services
Thank you so much for your glowing review! We’re absolutely delighted to hear how happy you were with your experience as a first-time buyer – and especially proud to hear that Kirsty, Kye, and Daniel T made you feel like a VIP every step of the way.
We know how daunting the mortgage process can seem, particularly when you're self-employed, so it's fantastic to hear that our team made it smooth, stress-free, and efficient for you. Your kind words about their professionalism and responsiveness mean the world to us.
We truly appreciate your recommendation and would be honoured to help you again in the future. Wishing you all the best in your new home!
Team New Wave
Excellent service and support
Being self employed can be challenging finding the time and knowledge to get the mortgage done. Especially Debbie and also Rachel were a great hand in finding the best solution for me mortgage requirements. Also so attentive, very impressed.
21 September 2025
Unprompted review
Reply from New Wave Financial Services
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
Being self-employed can definitely add some extra challenges to the mortgage process, so we are delighted that Debbie and Rachel could make things easier and find the right solution for you, they are an itegral part of the team!
Your feedback means a lot to us, and we appreciate you taking the time to share it!
We look forward to working with you again in the future!
The New Wave Team
Pain free process - amazing results!
I honestly could not have expected a better service! The team at New Wave were incredible. The did everything they said they would do in exactly the time frame they said they would do it! I had an offer in principle within 48hrs of calling and a formal mortgage offer 5 days after that. They made every step of the process really easy, were completely transparent and just a pleasure to deal with. They talked me through every step and made everything smooth and painless. I cant thank the team enough! 10/10
10 September 2025
Reply from New Wave Financial Services
Thank you so much for your amazing review! We're absolutely thrilled to hear that your experience with New Wave was smooth, transparent, and exceeded expectations. Getting an offer in principle within 48 hours and a formal mortgage offer just days later is exactly the kind of efficiency we strive for, and we're so glad we could deliver that for you.
It means the world to us that you found the process painless and felt supported every step of the way. We’ll be sure to pass your kind words on to the team—they’ll be over the moon! Thanks again for the 10/10 rating and for choosing New Wave. Wishing you all the best in your new home.
Team New Wave
Superstars Dan and Freya
Dan and Freya have been absolutely fantastic! Have helped us through the whole process. Always available and quick to respond to questions and queries.
19 September 2025
Unprompted review
Reply from New Wave Financial Services
Thank you so much for your kind words!
We are thrilled to hear that Dan and Freya made your experience smooth and enjoyable. Their dedication to being responsive and supportive throughout the process truly reflects the level of service we strive to provide. We will pass on your appreciation to them—this will mean a lot.
Wishing you all the best moving forward and we hope to work with you again in the future.
Team New Wave
Reply from New Wave Financial Services
Thank you for taking the time to write this great review!
We are thrilled to hear you found the process easy and the service fast—exactly what we aim for. If there's anything else we can do to make your experience even better, just let us know!
We hope to work with you again in the future.
Team New Wave
I worked with Dylan and Freya and found…
I worked with Dylan and Freya and found it a good experience. Was struggling to get a mortgage being self employed, Dylan sorted me out with one straight away at the best rate compared to the other companies I was talking to.
Freya chased on the status of my mortgage and kept me updated all through the process.
17 September 2025
Unprompted review
Reply from New Wave Financial Services
Thank you for your kind words!
We are delighted to hear that Dylan and Freya were able to support you through the mortgage process and make things smooth and stress-free—especially given the challenges of being self-employed.
It's great to know Dylan secured you a competitive rate and that Freya kept you well-informed every step of the way. We'll be sure to pass on your great feedback to them both!
Wishing you all the best in your new chapter and we hope to work with you again soon.
Team New Wave
Kristy and freya are an absolute dream…
Kristy and freya are an absolute dream team!
We had been refused mortgages because I hadn't been self employed long enough. We contacted new wave and they got straight on it, and we've just received our mortgage offer!!
Both ladies were so polite, friendly and patient, we can't not fault them what so ever!
They work on a no win no fee bases, but i tell you now they will win!
Their prices are very fair and worth every single penny.
We can't not thank them enough, they are absolutely brilliant!
Thank you again!!!☺️☺️☺️
10 September 2025
Unprompted review
Reply from New Wave Financial Services
Thank you so much for your incredible feedback! We're absolutely thrilled to hear that Kirsty and Freya were able to help you secure your mortgage offer—especially after such a challenging journey. They truly are a powerhouse duo, and your kind words mean the world to them and to all of us at New Wave.
We’re so glad you felt supported every step of the way. It’s our mission to make the process as smooth and stress-free as possible, and knowing we delivered that for you is the best reward we could ask for.
Wishing you all the best in this exciting new chapter—and thank you again for trusting us!
Warm regards,
The New Wave Team
Big thanks to Kirsty and kye for making…
Big thanks to Kirsty and kye for making everything go through hassle free great first mortgage experience would highly recommend new wave brilliant company
11 September 2025
Reply from New Wave Financial Services
Thank you so much for your kind words!
We are thrilled to hear that Kirsty and Kye made your first mortgage experience smooth and stress-free. It means a lot to us that you'd recommend New Wave—we're proud to have been part of such an important milestone in your life.
Wishing you all the best in your new home! We hope to work with you again in the future.
The New Wave Team
Amazing Service
Dylan and Freya made the mortgage experience extremely easy and straightforward. Would recommend to anyone.
Thanks both
4 September 2025
Unprompted review
Reply from New Wave Financial Services
Thank you for your great review!
It sounds like Dylan and Freya truly went above and beyond to make the process smooth for you. Mortgage journeys can be stressful, so having a team that makes it feel easy is priceless. I will pass your kind words on to them and the rest of the team.
We look forward to working with you again in the future.
The New Wave Team
Great service from Debbie
Debbie is on the ball, friendly yet professional and in our best interests with the mortgage rate renewal!
9 September 2025
Reply from New Wave Financial Services
Thanks so much for your kind words!
We're thrilled to hear that Debbie delivered such a smooth and thoughtful experience with your mortgage renewal. She truly prides herself on balancing professionalism with genuine care and securing you the best possible deal for your circumstances, and it's wonderful to see that reflected in your review. We will pass this on to her and the wider team!
We appreciate you being part of the New Wave Family and look forward to working with you again in the future.
The New Wave Team.
Fast and friendly service
Fantastic experience dealing with Debbie Brooks and Rachel Wilcox.
Debbie was friendly, informative and supportive throughout. Happily answered the phone whenever we needed her.
Thank you Debbie.
9 September 2025
Reply from New Wave Financial Services
Hi Emma,
Thank you so much for your kind words!
We're thrilled to hear that Debbie Brooks and Rachel Wilcox made your experience a fantastic one. Debbie truly goes above and beyond to support our clients, and it's wonderful to see her dedication recognized. We'll be sure to pass along your appreciation—she’ll be delighted to hear it!
If there's anything else we can help with, we're just a call away and we look forward to you picking up the keys to your dream home in the near future.
The New Wave Team
Thank you!
Freya and Dylan were fantastic in gathering all our information and confirming a brilliant agreement in principle for our house purchase. Freya then supported us to submit the application to the lender which was approved and offered within 24 hours of submission. A fantastic service, we would not recommend them enough.
9 September 2025
Unprompted review
Reply from New Wave Financial Services
Thank you so much for your kind words!
We're thrilled to hear that Freya and Dylan provided such outstanding support throughout your home-buying journey. Securing an agreement in principle and getting your offer approved within 24 hours is fantastic news, and we're so pleased everything went smoothly. Your recommendation means the world to us—wishing you all the best in your new home!
Team New Wave
I cannot recommend New Wave based on my experience with Dylan Bassi
I initially had a good discussion with advisor Dylan Bassi. However, after submitting my documents, the service deteriorated significantly. There was no acknowledgment for days, and my follow-up calls were ignored despite promises of a callback.
Dylan then asked for information I had already provided, indicating my documents weren't reviewed properly. When I followed up again, his response was rude and dismissive, telling me he had "other clients to see" and couldn't "speed up the process."
The lack of basic communication and professionalism has been incredibly frustrating. I cannot recommend New Wave based on this experience.
4 September 2025
Unprompted review
Reply from New Wave Financial Services
Thank you for your comments Muhammad.
Dylan requested initial documentation from you on 24th July and followed up with you weekly to understand when you could provide the documentation required to assess your file and find you a suitable lender to meet with your requirements.
Dylan received the documents from you on 28th August and responded on 1st May to seek clarity on various aspects; aspects significantly pertinent to obtaining the level of finance sought and placing your deal with a lender that would be supportive of your circumstances. At this stage, we were also still waiting on your credit file. You provided an explanation by return email to Dylan on 3rd September yet did not provide the credit file that remained outstanding.
It was on 4th September that you had a conversation with Dylan raising concerns around the service and timescales and it was explained that as a company we have a process to follow (to ensure satisfactory due diligence of files) and to ensure placement to the right lender offering the best level of finance.
I am sorry that the timeline for completing our placement and due diligence did not meet your expectations.
New Wave Team
Top service
Had a great experience using new wave. They took the time to explain things simply and make it possible where I didn’t think it would be. thanks to Freya for being really helpful and getting our mortgage sorted out.
3 September 2025
Unprompted review
Reply from New Wave Financial Services
Thank you so much for your kind words! We’re delighted to hear that Freya was able to make the process clear and straightforward for you. It’s wonderful to know we could help get everything sorted smoothly. Wishing you all the best in your new chapter!
New Wave Team
Debbie was faultless
Debbie was faultless. Absolutely incredible.
Every step of the way I was informed. Kept included and felt at ease about getting my first mortgage.
Highly recommend.
3 September 2025
Reply from New Wave Financial Services
Thank you for taking the time to share your feedback. We are delighted to hear that Debbie provided such excellent support throughout your mortgage journey. Ensuring our clients feel informed, included, and at ease is always our priority, and it is wonderful to know this was your experience.
Congratulations on securing your first mortgage, and please don’t hesitate to reach out should you need any further assistance in the future.
New Wave Team
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