Morris Homes Reviews 

1,267
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the friendly staff and sales advisors are exceptionally helpful, professional, and patient throughout the entire purchasing journey. Buyers truly appreciate receiving clear information, detailed explanations, and supportive guidance during property viewings and consultations. Though some people were dissatisfied with the aftercare support and lingering property maintenance issues. A few other reviewers also noted communication difficulties, dismissive responses, and frustrating delays when trying to get snagging problems fixed after moving in. Additionally, a small group of residents mentioned long standing concerns regarding unfinished estate infrastructure like local roads.

What people talk about most

Staff

Reviewers describe positive interactions with staff, frequently highlighting helpful, welcoming, and patient... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, noting that the sales and after-sales teams are... See more

Location

Customers consistently note ambiguous experiences with location, as many reviewers highlight lovely site... See more

User experience

People report positive experiences with user experience, highlighting a stress-free and supportive buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having recently moved in to our new beautiful home with Shelbourne estates, Hunsbury Grange. We have found the whole team fantastic and made us feel just at home. Special thanks to Scott, the site m... See more

Rated 5 out of 5 stars

We visited the Shelbourne Estates in St Ives this week and were greeted by Anne who was lovely, very accommodating, answered all of our questions and made us feel welcomed and relaxed. We came away f... See more

Rated 5 out of 5 stars

we visited the Shelbourne estate at Arden park several weeks ago. we were welcomed by a lovely lady named Tracy. we shared our interests and Tracy was informative and answered all our questions and q... See more

Rated 5 out of 5 stars

Rob - sales person gave us plenty of time and answered all our questions. Always encouraging us to contact him if any further concerns and questions. Never rushed us in decision making. Able to provid... See more


Company details

  1. Home Builder

Written by the company

We craft collections of new homes with traditional design philosophy, beautifully landscaped locations and the demands of modern living at heart. For over 60 years we’ve known these elements go hand in hand when creating dream places to live. We build ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,267)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We visited the Morris firm in…

We visited the Morris firm in Peterborough. Vicky was lovely and extremely attentive; she gave excellent answers to all our questions and provided us with a lot of information—we will be buying a house very soon.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

We have reserved a house through Morris…

We have reserved a house through Morris and been dealing with Chris. So far I cannot fault the service received, Chris is friendly and has made sure we are well informed and comfortable at each stage of the journey. We have never felt pressured or rushed which is key when making such a big decision. Would 100% recommend

15 August 2026
Unprompted review
Rated 5 out of 5 stars

We visited the Shelbourne Estates in St…

We visited the Shelbourne Estates in St Ives this week and were greeted by Anne who was lovely, very accommodating, answered all of our questions and made us feel welcomed and relaxed. We came away from the estate and wanted to buy the gorgeous property without any doubts.
Anne is an asset to the company and the design, attention to detail and build quality was evident during the tour.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely to work with!

We recently reserved our home at Water's Edge with Lisa and the experience has been brilliant so far - from our initial enquiry Lisa has been proactive, professional and lovely to work with - she also seems to have endless patience for all my questions! We've really felt the difference made by her efforts in keeping in touch, offering updates and making sure we're aware of any exciting developments have really made this a truly positive experience so far!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

We went to go & start looking at homes…

We went to go & start looking at homes on Sat 8th August & we came across a new development by Morris at Hampton Water. We didn't have an appointment but we meet Trish Baker who said it was fine. After explaining our situation, Trish was unbelievably helpful & incredibly friendly. Trish really took the time to listen to us both & found us 2 houses within our budget. There was no rush to look around the show homes either. The service provided was very professional & to a very high standard and it was to be the same for the houses as well, nothing was to much trouble, I would highly recommend based on my visit.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Lisa at Waters Edge (Preston on The Hill)

Lisa at Morris Homes (Waters Edge) site in Preston on The Hill is absolutely fantastic, she has been brilliant during the whole reservation process and so helpful. We visited the site today to view the show homes and they are brilliant……we can’t wait to move there!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Morris homes Station Grange

Morris homes Station Grange - We had an appointment with Lyme and she was very informative about the development. It was great interacting with her as she answered all our questions and that's surely going to help us in buying our home.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb experience with Rob, Scott and Richard

If we could give more than 5 stars, we would!

As first-time buyers, we were naturally anxious about the process, but Shelbourne Estates made it seamless. Rob, Scott, and Richard of Hunsburg Grange location were amazingly helpful, keeping us informed every step of the way—even after we got our keys. The customer service has been absolutely superb. Knowing they are still around to assist us has made our first month in our new home incredibly comfortable and stress-free. Thank you all for the brilliant support!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Hunsbury Grange

Hunsbury Grange - Shelbourne Estates

Rob provides an excellent service. He showed me round all homes today and was very informative and transparent, made the process easy.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

We love our new home

We love our new home! Moved in and cannot fault the help and support received from Morris Home staff. Small issues resolved quickly and satisfactorily. we are now simply enjoying our forever home in peace.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I had aovely experience being shown…

I had aovely experience being shown around the property site.
Rob took great care in explaining everything the properties included.
He Was patient and eager to support with any questions we had of concerns.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Chris

Thanks Chris, worth his weight in gold! Stress free and no hassle! Updated every step of the way. Can’t wait to make our house a home.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Chris @ Arkall Farm

Chris @ Arkall Farm is a breath of fresh air. From start to (nearly) finish, he has been there every step of the way, he’s taken the stress out of this purchase. 10 stars.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a viewing booked with Nicky…

We had a viewing booked with Nicky Douse at Hampton water. Even though we didn’t go ahead with buying, Nicky was still great with her fantastic customer service. She made us feel so welcome and was super helpful with all the questions we had.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

From our first visit at Arden Park

From our first visit at Arden Park, Chris has been incredibly friendly and down to earth. We've been back many times since, as we've progressed through the reservation and choices stages, and we always get the same level of service. We look forward to continuing to work with Chris!
Rachel and Colin

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Sales review

Rob - sales person gave us plenty of time and answered all our questions. Always encouraging us to contact him if any further concerns and questions. Never rushed us in decision making. Able to provide us with all the information we needed. Willing to make lots of cups of tea also 👍

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Bartle Meadows

Bartle Meadows, never never never waste your money with this outfit, trowel marks in every ceiling and wall, doors that dont close, loft hatch that doesn’t seal shut, leaks that take 4 years to resolve, internal wall 40mm out of plum over 2400mm, bellys and sunken external brickwork, roof that kicks up at one side, uneven cuts around solar panels, uneven screed to floors to mention just a few, there is no way these are trades people, no one with any skill or pride can walk away from that and be happy. when they have your money your done, you will never get the attention a buyer deserves when snags are picked up, there should be a cooling off period where if the snags are not resolved or in the process of being then the buyer should be able to withhold a percentage of payment, maybe the the builders would adopt a right first time attitude. whats the point in building regulations when they can be interpreted based on the skill level of the contractor you employ, oh by the way pockets of missing insulation in the cavities, no sound deadening insulation between floors, the cheapest and nastiest doors, fixtures and fittings you can buy, it truly is a shower of s..., customer service never keep you informed, emails are ignored, you can never actually speak to a decision maker, there’s no way they are spending any more than 45k to build one of these, im only just getting over the fact i fell for it all, 7 years down the line and im still gutted at one of the worst decisions of my life.

15 July 2026
Unprompted review

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