While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and patience, highlighting their helpful and caring approach. Many people appreciate the excellent service received, noting the ease and enjoyment of their home-buying journey, often influenced by the staff's dedication. The quality of the homes and their locations are also frequently mentioned as positive aspects. However, some customers were dissatisfied with the aftercare service and communication, reporting issues with repairs and responsiveness. A few people also mentioned concerns about the quality of the build and finishes in their homes, describing problems such as faulty flooring, poor paintwork, and drainage issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the attentiveness, professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness,... See more

Location

People report positive experiences with location. Many customers expressed satisfaction with the chosen... See more

Quality

Clients share positive opinions on quality, with many praising the high standard of build, finishes, and... See more

Based on these reviews

Rated 5 out of 5 stars

My partner and I are looking to buy our first home together. We visited both Morris homes and the Shelbourne estate, Hursbury Grange. We spoke to Rob at the Shelbourne estate and genuinely had a real... See more

Rated 5 out of 5 stars

We recently went to view houses at St Michael’s Park, Upton, Northampton. Ann made the whole process informative, positive and enjoyable making us really excited to start the process of buying one o... See more

Rated 5 out of 5 stars

We are First time home buyers with a lot of questions about the entire process of buying from Morris homes. We met Victoria who had so much patience and care towards our enquiries. She answered all... See more

Rated 5 out of 5 stars

We’ve just reserved our new home at Hunsbury Grange in Northampton. Jess and Lynne, the sales advisors, are both lovely! They are always smiling, knowledgeable about the development and surrounding ar... See more


Company details

  1. Construction & Manufacturing

Written by the company

We craft collections of new homes with traditional design philosophy, beautifully landscaped locations and the demands of modern living at heart. For over 60 years we’ve known these elements go hand in hand when creating dream places to live. We build ...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were very friendly and…

The staff were very friendly and welcoming, especially Jess, who was exceptionally helpful and pleasant throughout. The entire process of reserving my dream home was smooth and straightforward. Many thanks to Jessica Williams 😊

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Wendie is fabulous!!

Met with Wendie and had a lovely appointment viewing the stunning properties in Macclesfield. Wendie was fantastic, warm and lovely.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

We had a wonderful experience buying our first home - Station Grange, Coventry

We had a wonderful experience buying our first home with Morris Homes, and a big part of that was thanks to Jess from Station Grange, Coventry.

As first-time buyers, the whole process can feel quite overwhelming, but Jess made everything so much easier for us. She was incredibly patient and supportive. No question ever felt too small, and she was always approachable and reassuring. We moved in 2 months ago and still come up with questions, and she is always available to help us.

Jess truly made our first home buying experience a positive one :-)

1 February 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Pauline at Morris Homes in Northampton. She was incredibly helpful from start to finish. Pauline took us to view the homes on two separate occasions without any hesitation, making sure we had the time and space to properly consider our options.
She was genuinely kind, patient, and very knowledgeable. She gave us plenty of information and never rushed us—taking the time to explain everything clearly and answer all our questions in detail. Her approach made the whole experience feel comfortable and stress-free.
We really appreciated her dedication and professionalism. Thank you Pauline.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Rob at the Shelbourne Estate

My partner and I are looking to buy our first home together. We visited both Morris homes and the Shelbourne estate, Hursbury Grange. We spoke to Rob at the Shelbourne estate and genuinely had a really great experience. Rob was knowledgeable, professional and patient with all our questions. We viewed a few homes which we loved and Rob was able to help us so much with starting our decision towards what our first home may look like. We look forward to our journey of purchasing a home, which has been highly influenced by Rob today.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

House viewing

Wendie the sales advisor was really attentive and friendly. She showed us the 4 bedroom show home ‘The Winster’ and it was such a lovely house. She is really knowledgable, personal and helpful throughout the whole viewing. My partner and I had a truly positive experience!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service

We recently began the process of buying our new home at Station Grange in Coventry, and from day one, Jess has been absolutely amazing. She has been patient, diligent, and made us feel completely at ease—almost like part of the family.
Jess was always happy to answer my hundreds of questions and made sure we felt comfortable and informed throughout the entire process. Her knowledge is incredible—she truly is like an encyclopaedia when it comes to the whole estate.
We can’t wait to move into our dream home, and a huge part of that excitement is thanks to Jess.
Morris are very lucky to have such a talented and dedicated individual on their team.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

Jess provides excellent customer care. We have had no problems at all. We received our house yesterday. Nothing to say. Everything was done professionally. thank you Jess, Thank you Morris home.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely greeting and help by Jess

I called into Station Grange on the off chance to ask for some information on some properties.I had not made an appointment but i was met by Jess .
Jess was welcoming,patient and has great knowledge of the houses ,site and surrounding areas
I left having a positive experience helped by Jess .

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great visit to a lovely site

My dad and I popped in to the Station Grange site today and spoke to Jess. Jess was incredibly helpful and made us feel so very welcome. Excellent information about the site and so lovely to hear how the historical buildings and beautiful trees are being preserved. Lovely show homes as well!! Thank you Jess

16 April 2026
Unprompted review
Rated 5 out of 5 stars

BRILLIANT CUSTOMER SERVICE - PAULA

When we purchased our new home in Bartle Meadows, we were introduced to the development by the sale agent Paula.

It was due to Paula's excellent customer service and communications skills, and the various hoops she and Samantha, the area manager had gone through to ensure we got the plot we wanted, that we are here today.

So once again, a BIG THANK YOU to you Paula especially and Samantha.

Apologies for such a late review, as we lost contact with you both once we moved in.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Hannah was incredible

Hannah was incredible. The detail in which she put forward our options and put together a dream home was incredible to watch. A true asset to Morris Homes.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Wendie, the real estate sales consultant at Morris Homes Macclesfield, delivers an exceptional experience from start to finish. She is thorough in every aspect, taking the time to explain details clearly and ensuring nothing is overlooked. Her attention to detail really stands out, especially when walking through the site plan—she explains layouts, positioning, and future considerations with patience and precision.

What makes Wendie truly special is her affable and approachable nature. She creates a relaxed, welcoming environment where questions are encouraged and never rushed. She listens carefully and offers thoughtful guidance tailored to each buyer’s needs, making the process feel personal and well-supported.

Wendie is a genuine people person who builds trust quickly. Her professionalism, combined with warmth and dedication, makes the home-buying journey feel smooth, informed, and enjoyable

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Informative and thought-provoking visit

We recently visited Rivington Park in Horwich. Hannah listened to our requirements and suggested options for us to consider. She was very helpful and showed us round two houses. By the time we left we were seriously considering buying one of the available properties

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great property!!!

Exceptional service today from Linda at Hampton Water. Despite us not in a position to proceed (yet!) she gave us as much time as we needed, going through options on properties, sales and future plots. The houses were exceptional, the finishing top notch and (fingers crossed) our next home will be a Morris home!!

3 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look