Mister-Auto Reviews 

18,429
•
TrustScore 2 out of 5

1.8

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See what reviewers are saying

Rated 1 out of 5 stars

I made an order, didn't choose "fast shipping"(!), and after a long time I got information that this artikel is "not available" so I choose another similar available at the site by the time of orderin... See more

Company replied

Rated 2 out of 5 stars

Ive selected this shop due to delivery time. I selected all parts that are avaliable on stock, paid extra fees for fast preparation and express shipment. Expected delivery date 28th of May (while sta... See more

Company replied

Rated 4 out of 5 stars

Two weeks were waiting time. Zero customer service, and not possible to use your warranty or return a product. Don't lose your time. Edit. They contacted me, and we fixed the issue.

Company replied

Rated 1 out of 5 stars

I placed an order for Brake Master cylinder on 05/05/26, on the 12/05/26, I got a mail stating that the parts were no longer available and they would refund me €143.70, I have not received any refu... See more

Company replied

Company details

  1. Auto Parts Store
  2. also in
  3. Car Accessories Store

Written by the company

Mister Auto is HET Europese platform bij uitstek voor auto-onderdelen en -accessoires voor particulieren. We zijn aanwezig in België, Nederland, Frankrijk, Luxemburg, Duitsland, Oostenrijk, Italië, Spanje en Polen. Sinds 2007 is het ons streven aan elke automobilist een uitgebreide keuze aan te bieden uit meer dan 100 merken en 300 000 referenties, en dit zonder tussenpersoon, rechtstreeks via het internet, en tegen zeer voordelige prijzen. We werken samen met de grootste distributeurs en leveranciers van auto-onderdelen van de eerste en tweede lijn. Alle onderdelen die verkocht worden op MISTER-AUTO.NL zijn gehomologeerd en beantwoorden aan de kwaliteits- en veiligheidsnormen van de Europese Gemeenschap. Meer dan honderd medewerkers die ervaring hebben binnen de sector van de auto-onderdelen, beheren op geïntegreerde wijze alle diensten die verbonden zijn aan onze activiteiten (aankopen, supply-chain, financiën, marketing, ontwikkeling, informatica, hotline, …).


Contact info

1.8

Poor

TrustScore 2 out of 5

18K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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1.8

All reviews

(18,429)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Late product delivery.

12 November 2017
Unprompted review
Mister-Auto logo

Reply from Mister-Auto

Dear Mister Esiyok,

Thank you for your reply.

We always try to improve our service so we want to thank you for your feedback.

Were very sorry to hear that your parcel has been delivered later as expected.

According to the original order details your'e parcel should be delivered on 26.10.2017 the parcel from BPOST was delivered on 27.10.2017

Kind Regards

Dennie

Mister Auto Service Team

Rated 1 out of 5 stars

I ordered 8 articles from you

I ordered 8 articles from you. Of these 2 were sent to my address while the rest 6 were sent to an address I gave you for my order in 2015. I even sent you an email to correct it but you never gave me a reply.
Your distribution operation needs to improve a lot.
Y.T. Mariam

18 October 2017
Unprompted review
Mister-Auto logo

Reply from Mister-Auto

Dear Mrs. Mariam,

Thank you for your order by Mister-Auto.

Please check your Mister-Auto account where you will found our offer.

Kind regards,
Maria Reine

Rated 1 out of 5 stars

I wait for my order 27.07.17 Andrzej i …

I wait for my order 27.07.17 Andrzej i dont have it yet. Today is 14.08.17

14 August 2017
Unprompted review
Mister-Auto logo

Reply from Mister-Auto

Dear Mr. Ostrowski,

Thank you for your e-mail and the order by Mister-Auto.

Please check your Mister-Auto account, we have sent you an e-mail.

Kind Regards,
Maria Reine

Rated 5 out of 5 stars

Great choice

Quality parts for a small charge. Fast shipping. No mistakes within my shipment. Good policy.

Note:
Would be great I you had an App, this would make it so much easier to order parts.

13 August 2017
Unprompted review
Rated 3 out of 5 stars

Lange levertijd0

7 August 2017
Unprompted review
Mister-Auto logo

Reply from Mister-Auto

Beste heer Goutier,

Dank u voor uw bericht en de bestelling bij Mister-Auto.

Nadat een bestelling geplaatst wordt, hebben wij volgens de standaard procedure 48uur nodig om de bestelling voor te bereiden.
Vervolgens wordt de bestelling verzonden en de levertijd is van de door de klant gekozen levertijd afhankelijk.
Deze kan tussen 24-72uur duren.

Met vriendelijke groet,
Maria Reine

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