Mis-sold Expert Reviews 

365
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the process of initiating a claim to be straightforward, quick, and easy to understand, often praising the professional and clear explanations provided from the start. Many appreciated the prompt responses and efficient service, which helped alleviate concerns and made them feel at ease. The company is frequently commended for keeping customers well-informed throughout the claims process and for making the overall experience seamless and stress-free. However, some people were dissatisfied with communication issues, such as receiving duplicate emails or being asked to resubmit documents they had already provided. A few other people also felt that the response times were not always timely, or that they struggled with completing necessary steps like providing signatures, leading them to consider other services.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, describing the process as easy, quick,... See more

Claim

Users describe ambiguous interactions with claim, with many finding the process easy and straightforward,... See more

Service

People report positive experiences with service, often highlighting the promptness and professionalism of the... See more

Response time

Reviewers mention positive feedback about response time, with many customers expressing satisfaction with the... See more

Customer communications

Customers had ambiguous experiences with contact, with some praising quick and clear communication that left... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I initially thought that I had contacted Santander _ where my payment was borrowed from. So then Mis_s_sold Expert took over and convinced me to continue. Very quickly and well informed I was please... See more

Company replied

Rated 4 out of 5 stars

I contacted this company to review two car finance agreements I had taken out in the past, to see if there was any potential money to reclaim. From the start, they were professional, clear, and ex... See more

Company replied

Rated 4 out of 5 stars

Whilst I agree that the service was straight forward and easy to follow. I would like to say that on Monday 20 April 2026, within the cooling-off period, I sent you an Email cancelling my contract and... See more

Company replied

Rated 4 out of 5 stars

I was sceptical at contacting someone as you hear of scams all the time but Mis-sold Expect have put my mind at ease. They have kept in contact with me through all the process they have done so far i... See more

Company replied


Company details

  1. Small Claims Assistance Service

Written by the company

At Mis-sold Expert, we believe everyone deserves fair treatment. We’re a Claims Management Company dedicated to helping people understand and pursue claims when they’ve been misled or treated unfairly by businesses. Our approach is simple: no jargon, no confusion — just clear guidance every step of the way. We know the world of claims can feel overwhelming, so we focus on making the process easy to follow, giving you the knowledge and confidence to make informed decisions. Trust is at the heart of everything we do. We take the time to explain your options, answer your questions, and support you throughout your claim.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(365)

365 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simplicity experts !

The company has very easy to follow instructions on what to do! I'm not the best with technology, but up to now, even I have managed with relative ease.
They can be contacted by phone, only I prefer things in writing because of scams !
A worry free experience thus far. Watch this space,well done Mis-sold experts 🙂.

19 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Selina, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Excellent website to sort mis sold car…

Excellent website to sort mis sold car commission, they are really on the boil.
Really happy they are handling my claim top company highly recommend

29 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Kevin, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Easy to complete application

Easy to complete application

30 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Robert, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

So far so good

So far so good, they have guided me through the process without any pressure at all, hope this continues towards a satisfactory conclusion

30 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Robert, thank you for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Easy to claim

Very easy process to start a few duplicated emails claim still in progress waiting to see if it pans out

14 March 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Donna, thank you for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, but apologise for the duplicate emails. We're looking into this to ensure our systems are updated and this doesn't continue. We would appreciate it if you wouldn't mind sending us an email with the communication you received so we can locate any issues.

We’ll continue to keep you updated as things progress, but if you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert.

Rated 4 out of 5 stars

Really easy process to get started

Really easy process to get started. My claim is in progress. But I did get the same on boarding call 3 times. Which is annoying. Hopefully they can track my claim better than tracking who has already called me

28 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Matt, thank you for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, but apologise for the repeated onboarding calls. We're looking into this to ensure our systems are updated and this doesn't continue.

We’ll continue to keep you updated as things progress, but if you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert.

Rated 5 out of 5 stars

Really easy to get this process…

Really easy to get this process started. Just have to wait now to see if it all comes to fruition

29 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Excellent service with me

Excellent service with me

15 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Robert, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

CAR CLAIM ASSISTANCE

I initially thought that I had contacted Santander _ where my payment was borrowed from. So then Mis_s_sold Expert took over and convinced me to continue. Very quickly and well informed I was pleased to use their expertise and knowhow regarding my claim. The process was commenced because of the ease conveyed by the company known as Mis_sold Expert. Let us hope this begining has a desirable and correct end for the claimer, John Oxley.

20 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mr Oxley, thank you for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 3 out of 5 stars

Keeping up with all this modern technology

What this company does NOT realise is that I am 80 years old, I have stage 4 cancer, and I am not as sharp as I used to be. I have needed my son's help every time you ask AGAIN for information that you already have. This has been a long slog and will I ever receive any of this compensation?? Will it come before I die??
Yours, Dr Vaughan B Petersen, Cardiff, CF23 6ER.

28 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Vaughan, thank you for taking the time to share your experience with us. We're sorry to hear things haven't been as straightforward as we would like and we're keen to make this right. I believe a member of the team has given you a call and left a voicemail to assist you with your claim.

We're happy to help. If you ever need anything, please give us a call on 0161 567 8822, and a member of the team will be on hand to assist.

Rated 5 out of 5 stars

Fast responses to finding my claims

Fast responses to finding my claims, great at keeping me informed of the progress.

21 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Karen, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Very quick response to my enquiry

Very quick response to my enquiry.
Updated quickly.
So far very happy with updates.

21 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Robin, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

I’m stress free

I’m so happy to have the stress of sorting this out for me. Only thing is how much is it going to cost me

23 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Sandra, thank you for leaving a review. We really appreciate you sharing your experience so far. If you would like to discuss or confirm any fees for our service, please reach out to a member of the team by phone on 0161 567 8822 or email us at info@mis-soldexpert.co.uk, and we'd be happy to assist.

Rated 4 out of 5 stars

So easy to use

So easy to use , my only negative would be a better source of customer service on its original claims site , however , up to now they have been very efficient and kept me up to date with our progress

23 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Tracey, thank you for leaving a review. We really appreciate you sharing your experience so far. We're sorry to hear the initial website wasn't as informative as we'd hope.

If there was anything specific that didn’t meet your expectations, we’d really like to understand so we can improve. You’re always welcome to reach us at info@mis-soldexpert.co.uk.

Rated 4 out of 5 stars

Very attentive.

Had difficulty uploading details from driving licence, so hope review can go ahead. Company seems to be very attentive and hopefully will hear how matters are progressing.

19 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi William, thank you for leaving a review. We really appreciate you sharing your experience so far. We're sorry to hear that the verification process wasn't as smooth as we'd expect.

If you would like to confirm the status of your verification, please get in touch with a member of the team on 0161 567 8822 or email us at info@mis-soldexpert.co.uk. We're happy to help.

Rated 5 out of 5 stars

You just give a few details and…

You just give a few details and everything is done for you and they keep you updated with your claim couldn't be any easier

23 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Alan, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

So far very prompt just waiting for…

So far very prompt just waiting for outcome

23 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mark, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Very easy and fast response to my…

Very easy and fast response to my request.
Keeping me informed all the way.

15 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi John, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Really easy to start my claim and kept…

Really easy to start my claim and kept up to date of progress. I would recommend

22 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Carole, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Very quick responses

Very quick responses. So far process has been great.

20 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Sean, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

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