Mis-sold Expert Reviews 

366
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the process of initiating a claim to be straightforward, quick, and easy to understand, often praising the professional and clear explanations provided from the start. Many appreciated the prompt responses and efficient service, which helped alleviate concerns and made them feel at ease. The company is frequently commended for keeping customers well-informed throughout the claims process and for making the overall experience seamless and stress-free. However, some people were dissatisfied with communication issues, such as receiving duplicate emails or being asked to resubmit documents they had already provided. A few other people also felt that the response times were not always timely, or that they struggled with completing necessary steps like providing signatures, leading them to consider other services.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, describing the process as easy, quick,... See more

Claim

Users describe ambiguous interactions with claim, with many finding the process easy and straightforward,... See more

Service

People report positive experiences with service, often highlighting the promptness and professionalism of the... See more

Response time

Reviewers mention positive feedback about response time, with many customers expressing satisfaction with the... See more

Customer communications

Customers had ambiguous experiences with contact, with some praising quick and clear communication that left... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I initially thought that I had contacted Santander _ where my payment was borrowed from. So then Mis_s_sold Expert took over and convinced me to continue. Very quickly and well informed I was please... See more

Company replied

Rated 4 out of 5 stars

I contacted this company to review two car finance agreements I had taken out in the past, to see if there was any potential money to reclaim. From the start, they were professional, clear, and ex... See more

Company replied

Rated 4 out of 5 stars

Whilst I agree that the service was straight forward and easy to follow. I would like to say that on Monday 20 April 2026, within the cooling-off period, I sent you an Email cancelling my contract and... See more

Company replied

Rated 4 out of 5 stars

I was sceptical at contacting someone as you hear of scams all the time but Mis-sold Expect have put my mind at ease. They have kept in contact with me through all the process they have done so far i... See more

Company replied


Company details

  1. Small Claims Assistance Service

Written by the company

At Mis-sold Expert, we believe everyone deserves fair treatment. We’re a Claims Management Company dedicated to helping people understand and pursue claims when they’ve been misled or treated unfairly by businesses. Our approach is simple: no jargon, no confusion — just clear guidance every step of the way. We know the world of claims can feel overwhelming, so we focus on making the process easy to follow, giving you the knowledge and confidence to make informed decisions. Trust is at the heart of everything we do. We take the time to explain your options, answer your questions, and support you throughout your claim.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(366)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick responses

Very quick responses. So far process has been great.

20 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Sean, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

I am a first timer and I await the…

I am a first timer and I await the results, but so far communication has been good and fast.

19 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi David, thank you for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

These people have helped me track down…

These people have helped me track down policies I had forgotten about. Really helpful and informative 👍🏻

19 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Roger, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 2 out of 5 stars

Too faffy

Too faffy. Too intrusive.

19 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Graham, thank you for taking the time to leave a review. We’re sorry to hear that things haven’t felt as positive as they should — and we’d really like to put that right. If you reach out to us at info@mis-soldexpert.co.uk, we can look into your claim directly and make sure everything is progressing as it should.

We appreciate you taking the time to let us know.

Rated 5 out of 5 stars

Website is Easy to negotiate and at…

Website is Easy to negotiate and at every step you get communication what has happened and what will be next

20 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Forbes, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Quick service

14 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Wayne, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Easy to use website

Easy to use website, excellent service up to now

19 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

I was sceptical at contacting someone…

I was sceptical at contacting someone as you hear of scams all the time but Mis-sold Expect have put my mind at ease.
They have kept in contact with me through all the process they have done so far in contacting my lenders. Very professional and supportive.

18 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Thank you for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Quick reply waiting on out come

Quick reply waiting on out come

14 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Lisa, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Quick and easy to manoeuvre filling in…

Quick and easy to manoeuvre filling in the form . Quick response and kept updated about the process so far .

21 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Anna, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Everything so far has been great

Everything so far has been great, updates and communication is really good.

20 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Jenna, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Hassle free claims

This company have made the process seamless, from the initial communication which produced results in seconds of potential claims.
I have been informed every step of the way.
Its a sit back and relax type process, no anxiety, to time consuming activities - ideal if you want results without the hassle.

20 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Jac, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Simple application process that allowed…

Simple application process that allowed me to start the claim process.

16 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mr Rutlidge, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

No complications

No complications, very straightforward, pleased I tried it

7 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Siobhan, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Everything was so easy

Everything was so easy. just filled in the forms and they are doing it all. Lets see if I get anything

18 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mr Horne, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

All good all help ful


All good all help ful

17 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Ian, thank you for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

..........

17 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Jonny, thank you for taking the time to leave us a review. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Kept up to date

Kept up to date

16 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Desmond, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Not completed yet but so far so good

Not completed yet but so far so good, smooth and clear start of process

14 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Charlene, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

Early days

Early days, so far I've only supplied my details and they've found 10 finance agreements that I've had in the past. Up to now it's been an easy process so not 5 stars yet but if anything beneficial comes of it I'd certainly increase it to 5 stars. Well worth giving it a punt.

16 May 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Brendan, thank you for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

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