Mimotek.co.uk 

Terrible company.
Bought a "brand new" ps4 for son's birthday present. It was clearly second hand !!!!!!
They eventually said it was a warehouse mistake!
Dust in all the crevices and various marks/scuffs etc
Cannot ever get hold of them on the phone.
They have been incredibly slow to respond to e-mails.
When they first responded, they offered me a £35 discount. I took the partial refund as I didn't have time to go through process of sending back/getting another console.
Then I discovered a broken cable.
They refused any further refund.
Nearly all our shopping is online, and nearly always a great experience. THIS IS THE WORST ONLINE SHOPPING EXPERIENCE I"VE HAD
I would much rather have paid more for a new console and a better experience. AVOID AVOID AVOID AVOID

After reading many reviews, because of the price I decided to try it out myself.
I sent an email enquiring about the Note 20 ultra 512GB and why it's cheaper than the market (£899 while Samsung selling it for £1029 at the time £130 cheaper) they replied quickly saying they have a special price because they buy from Samsung direct in large quantities.
I bought one and wrote a note to make sure it's sealed as it's a birthday present for my wife.
when I received it, it was obvious that it was not factory sealed, they did make some effort to make it look like sealed with some white stickers to cover the damaged original security sticker.
I emailed them with photos showing that is not sealed and they replied that all their products are opened. they said this is mentioned in the Terms and Conditions (No one read T&C when buying) !! this is will never happened to you with an honest company. they will clearly say opened boxes or new and not sealed. when I sent them a copy of the email I sent before i bought the phone they stopped answering!!
For a week I was worried that the phone is damaged or used but luckily when my wife opened it, it looked new.
The other bad experience I had with them is the price, they dropped the price £50 the day after I bought it and I email them to get the discounted price as the phone was not shipped but they refused and they mentioned stupide excuse that this new patch of cheaper phones don't have the same specifications as the first patch, but I didn't argue much with them as I wanted to get a good one.
I understand that mostly people with bad experience write a review, that's why I was planning to write a review anyway, I was hopping to have a good experience, but unfortunately I didn't.

ZERO STAR. 1 STAR IS SHOWING BECAUSE I COULDN'T WRITE A REVIEW WITHOUT CLICKING ON AT LEAST 1 STAR NO OPTION TO GIVE A ZERO.

HOW CAN AN ITEM SHOWING IN STOCK AT THE TIME WE ORDERED AND SHOWING 5-7 DAYS DELIVERY BE DELAYED AGAIN & AGAIN UNTIL THERE IS NO HOPE IN RECEIVING THE ITEM. WHY WAIT TILL AFTER WE WERE TOLD ITEM HAS BEEN DESPATCHED AND ON ITS WAY TO SUDDENLY A WEEK LATER WE ARE TOLD DUE TO COVID ETC.....DELIVERY IS BEING DELAYED BY ANOTHER TWO AND A HALF WEEKS....

MIMOTEK.......MIKE & MATT JUST REFUND OUR MONEY AS WE REQUESTED NOT IN 14 DAYS TIME BUT IMMEDIATELY & NOW PLEASE.

The phone came on time, I have no objections, everything as it should be. I'm happy . Thank you

I admit that the item took longer than expected to arrive, but I was kept informed throughout the 3 week transition period, and within the 48 hour time frame, when contacted by email. During the time when I became concerned about the delay, I was reassured receiving several emails within the hour.

The item arrived, in a sealed box with original accessories. The charger seemed a bit reluctant to enter the phone, but apart from that the phone looks new to me, and it is an original phone.

I think unfulfilled expectations, whether it's to do with time frame for delivery, or the product can lead to consumers getting frustrated, but my experience was positive.

Avoid this company!! Bought an open box samsung galaxy tab a for my son, after ringing up to ask what was meant by 'open box' I was told that the product had simply been opened up by Samsung for a QC check. They also ensured me that the product was brand new still in it's original box along with all instructions and original charger. Upon receiving the tablet it came with no instructions, the charger had blatantly been used as there were black marks on the 3 pins indicating it had been used in a socket multiple times, the plastic casing around the tablet had a bulge coming from it and there was dirt in the holes of the speaking clearly indicating that the tablet had been used, and to top it off the box wouldn't close properly. I was also told that the tablet would still come with a samsung manufacturers warranty and mimotek would send a samsung bag with the tablet incase I needed to send it back to samsung, and guess what.... I never received the bag either.

I ordered a tablet and was told 48hr delivery. 9 days later the order has now been cancelled and told it will take 14 days for refund.

MIMOTEK WARNING FRAUD SCAM !
**MIMOTEK.CO.UK** WARNING DO NOT EVEN THINK OF BUYING ANYTHING FROM THEM !!!

DO NOT THINK OF EVEN TRYING TO PURCHASE FROM THIS WEBSITE, IT'S A SCAM, I HAVE TRIED TO PURCHASE GOODS FROM THEM JUST THIS WEEK AND IT'S BEEN THE WORST TIME I HAVE EVER HAD IN DEALING WITH ANY COMPANY, THEY WILL STRING YOU ALONG LIKE EVERYTHING IS JUST FINE AND YOUR GOODS WILL BE DISPATCHED ETC, THEN YOU WILL GET MORE EMAILS SAYING THE POSTAGE IS DELAYED AND THEN MORE EMAILS SAYING MORE DELAYS, THAT'S AFTER THEY ALREADY TOLD ME MY GOODS WERE ALREADY WITH THE ROYAL MAIL, TOTAL AND UTTER LIES.

THEY ARE A BUNCH OF PARASITE SCUMBAGS DOING THINGS LIKE THIS TO PEOPLE ESPECIALLY AT CHRISTMAS TOO, JUST WAIT UNTIL THE FRAUD SQUAD GET HOLD OF THEM, THAT'LL BE ON THE MARTIN LEWIS MONEY SHOW ON TV, THAT'S A CERT, I HOPE THEY ALL GET SENT DOWN FOR A FEW YEARS FOR THE FRAUD THEY ARE COMMITTING, LOWEST OF THE LOW SCUMBAGS !!

HONESTLY, TAKE IT FROM ME, PLEASE DON'T TOUCH THIS COMPANY OR EVEN THINK ABOUT IT, YOUR JUST GOING TO EITHER LOSE YOUR MONEY OR YOU MIGHT END UP WITH 2ND HAND GOODS THAT ARE BROKEN AND/OR HAVE PARTS MISSING ETC.

ITS NOT WORTH THE RISK, TAKE MY ADVICE, PLEASE !

I AM NORMALLY A VERY SAVVY ONLINE BUYER BUT THIS ONE JUST SLIPPED BELOW MY RADAR AND I MADE A MISTAKE TRYING TO PURCHASE FROM THEM, I FEEL SO FOOLISH BUT WE ARE ONLY HUMAN AT THE END OF THE DAY, WE DROP OUR GUARD FOR A SECOND AND THIS IS THE KIND OF THINGS THAT CAN HAPPEN, STAY VERY ALERT WHEN BUYING ANYTHING ONLINE FROM "ANY COMPANY" AND JUST FORGET MIMOTEK . CO . UK - IN MY OWN OPINION THEY COULD WELL BE SCAMMERS COMMITING SERIOUS FRAUD, LET'S JUST SAY THERE ISN'T THIS MANY COMPLAINTS FOR NOTHING IS THERE, THINK ABOUT IT.

I HAVE ALREADY SPOKE TO THE FRAUD DEPT OF MY PAYMEMT CARD COMPANY AND THEY HAVE STARTED A FULL FRAUD INVESTIGATION ON MIMOTEK.CO.UK NOW.

YOU HAVE BEEN WARNED, BUYERS BE VERY AWARE !!!

I would give this company no stars if that it was available. Misleading delivery promises, DO NOT TRUST THE WEBSITE in regards to its delivery, it does not keep within it delivery promise. , The Website says delivery usually within 24/48 hours but due current situation 7 days. However, will tell you its going to be dispatched 7 days after purchase TOTALLY MISLEADING!. Top that with Extremely poor communication.
I DO NOT BUY FROM THIS WEBSITE... SHOULD HAVE READ THE OTHER NEGATIVE COMMENTS> SO TRUE!!!

Excellent communications.good items.
5 star professional business attitude.

Absolutely shambolic company, can't believe they are still operating, its been the worst customer experience I have ever had.

Took over 10 days for item to be delivered, only for the wrong item to be sent (something around half the price). I sent the item back the same day I received it but It's now been around 2 weeks since I've sent the item back to them for replacement and I'm still waiting for them to resend the correct item back to me (despite them promising me it would be done urgently).

They NEVER pick up the phone for customer services... at this point I'm trying to just contact them to cancel my order completely because this is not worth the hassle but I've been trying for the last 3 hours to call and no one has picked up, and I tried yesterday for another hour and they did not pick up either. They have had my money (£130) since the time I had initially ordered the item around a month ago and I have paid for postage out of my own pocket to return the item that was wrongly sent (they did say they would refund this but I imagine this will also be a lengthy and stressful process).

If you want to avoid any headache, I urge you to stay clear of this company.

Bought a Samsung smart watch. Took 4 weeks to arrive. Communication verging on non existent. Watch comes, scratches, doesnt charge properly. Sold as new, then told it was 2nd hand!!!
Stay clear, if u are getting a bargain its too good to be true.

Purchased a NEW Samsung S20+.

Please read. Important others are aware of my findings;

* Phone received was not new, does not charge and was received with a scratch on the front and the back. The back scratch was highlighted in BLACK INK.

* Box was not wrapped in original packaging. This is stated on their T&C's that the box 'may be opened' but the contents were missing charging plug, charging plug, headphones, and power cable.

* They never pick up the call and in efforts to refund my money.

* The phone does not charge at all and came with battery at 0%. Having purchased a few phones before, all new phones have around 50% charge for quality control.

Several things wrong here.

Placed an order ,phone arrived 10 days later (stated 7 days)so my only gripe was delivery time,no problems with item,all box an item intact would recommend

Item arrived as described, perfect condition, securely packaged. Great value too. The only reason I've rated them 4 stars and not 5 is due to the delivery information. It arrived exactly 7 working days from order, but the texts and emails advising despatch were a little confusing.
Thank you!

ALL items are open box items. This is written in the terms and conditions (point 6), but no where else on the website or on the product description. So when I opened my phone, it all looked fine until I turned it over and the back is heavily scratched, I called to ask for a refund and this is where the fun began. Because their shopping cart is basic, there is no option for a separate billing and delivery address. So, if like me, you had the phone delivered to your work address and you typed in the name of the company, they class it as Business to Business Purchase and it gets invoiced to the company. Therefore you have very limited recourse to return it. Distance selling regulations do NOT apply.
BEWARE!!!!

Very bad service. Never buy things from Mimotek.co.uk.

My experience with Mimotek has been very decent. I ordered a samsung phone which was cheaper than other online sellers. The phone arrived within the expected time frame and was brand new and sealed as described. I was feeling quite worried after I read all the bad reviews but everything was as expected. I would definitely recommend. The only drawback is that the contact phone number doesn't get through most of the times and you have to try several times before it works.

I ordered an Samsung S20 Ultra 5G and was advised it was despatched on 5 November 2020. I was given a Royal Mail tracking number.

On 09 November 2020 I emailed the company as the Royal Mail tracking had not updated at all. I was advised: "Hi Ronak,

This item has been prepared for dispatch and is now with Royal Mail. With the country under national lockdown, Royal Mail are experiencing some slight delays in collections and processing, however these are not major!

I hope you can appreciate that we are doing the best we can to get this item to you as soon as possible, however in these times delays are unforeseen and cannot be helped.

Your item will be with you shortly and is on its way! Please keep an eye out on your tracking info and the item will be with you shortly.

Your tracking will be live shortly, please feel free to call Royal Mail Dorset Mail Centre if you want to confirm the item is with them.

Your patience and understanding during this time is appreciated and we apologise for any inconvenience caused.

Many thanks,

Matt"

I left it for a few days and telephoned Royal Mail. An hour on the phone (cut off 3 times etc) they told me that it was likely that they had not received the item.

Email I sent:
"Dear Matt

Following on from the emails below, tracking has not been updated in 7 days.

I have contacted customer services at Royal Mail today after being on the phone since 12.30 and being cut off 4 times. I eventually got through and Royal Mail said that postage had been paid but the item has not been received by them."

I received a full refund into my credit card on 13 November 2020.

I then ordered the phone from elsewhere. So all in all a big waste of time: 10 days and around 3 hours of time chasing them up and Royal Mail.

Sadly no responses to my voicemail messages, email and previous Trust Pilot review.

If you want a perfect product and a seamless transaction then buy elsewhere.

I bought a Samsung Galaxy Watch 3 which appeared great but came without a charger. It was an expensive glass, plastic and leather bracelet for a week until I realised that Mimotek are not going to respond or rectify the problem and I sourced a specific charger online for £25.

If you don't mind hassle and want to save a couple quid then take your chances here and buy at your own risk.