Mimotek.co.uk 

I dont as a rule write reviews but feel extremely strongly about this organisation
I ordered on 9th November. A Samsung tablet. Still nothing by the end of November when they emailed and said they had to close there warehouse due to a covid case.
I then waited a further 2 weeks and was GUARANTEED chritmas delivery by the 19th December. NOTHING. when I phoned. Phone lines unavailable. When I emailed I got a generic cut and pasted email to say all retailers where struggling to get stock out.
I hadnt experienced any struggles with anyone else. They also said they had a backlog from black Friday. Black Friday should not have effected me I ordered 3 weeks before.
So I requested a refund last week to go and buy elsewhere. They refused a refund and said you have to refuse delivery. Only to get a text 4 days later to say they where refunding and unable to fulfill the order.
Then they have the ordacity to offer me 15%
When I need order!!
Awful service. Lack off communication. Liars.
I have since sourced another tablet pre getting a refund. God help people who have to wait for the refund to buy another one. Hopefully due to your incompetence I hope no children are let down on Friday.

Order Number: 22051.
Invoice Number: 4128.
Order Placed on: 09/12/2020.
Order Received: 18/12/2020.
Dear Sir/ madam
I have tried to ring this company mimotek.co.uk on 18/12/2020 between 12:44-16|:15 about 15 times there was no answer or it would get disconnected.
I have been sent the wrong phone, I had ordered the new Samsung galaxy note 20 ultra 5G model SM-N986BZNHEUA, UK model but I received a second hand SM-N986B/DS, Asia (India) model instead. I received the 256GB storage phone instead of the 512GB storage phone and I had ordered the mystic bronze phone but received a mystic white phone. As this was supposed to be a new phone, the back protecting seal was missing and the front protecting seal had large bubbles on it. The top and bottom of the phone have scratches on it. Also, the box it came in was damaged on the outside and inside. The phone they delivered was not a new one therefore I am not happy with this product. That's why I cancelled the order that has been delivered.
I would like a full refund back.
I had received the product on Friday 18th December 2020 I returned the phone on Monday 21st December 2020, as I did not order this item which they sent to me.

Like so many others i bought an expensive item in November only to have it cancelled just before christmas when its too late to buy elsewhere. They will undoubtably hold my money for a further few weeks whilst they use it in other unscrupulous ways. Free credit from thousands of people (dont believe the 99% satisfied customers rubbish). Paypal seem to be aiding and abetting as they make money also from all those tranactions. Absolutly discracefull they can get away with it in these troubled times while spoiling christmas expectations for thousands of families. Don't expect an honest reply to this review everyone, they are just out to enrichen themselfs at others expence.
POSTNOTE. They now say I can buy locally but I can't as they are in possession of my funds and the products are no longer available at black friday prices. The post office are not to blame, they have delivered items ordered by me just a few days ago. This is a six week delay for items they claim to have in their warehouse. The real truth is that they are dishonest and probably unlawful. The stock answers they give everyone are an insult and should be treated as such.

It seems to me that they have taken money from lots of people, delayed the delivery as long as possible and the message you saying the order has been cancelled.
They then say it will take another two weeks to get your money back.
So my son with not get his phone for Christmas and I’ve not got my money back to buy another one.

Absolutely disgusting.

Bad customer service. Horrendous!!! I have been shopping online for the past 12 years and this with mimotek.co.uk is is one of the worst shopping experience I ever had!! One star is a generosity 0 stars . Ordered a PS4 pro, as I read on their website 3-5 days delivery. I had to wait 20 days to have my order cancelled!!

Since I cannot reply : I will edit: No discount code was issued. About the 99% successful deliveries, I doubt it but guess people have to read other reviews to realise you aren’t trustworthy.

Like others I bought a Samsung phone on Black Friday and was told delivery would be delayed but guaranteed for the 19th December. Just got a text to say the order cancelled so now I'm over £100 out of pocket as I missed other deals. Avoid like the plague!

Ordered a tablet for chirstmas in November was told It would be delivered on the 4th then guaranteed delivery on the 19th Dec to get a text message on the 19th to say its been cancelled I've now got to hope I can get the tablet in time and wait forever for a refund

Absolutely appalling customer service from mimotek. Ordered s6 lite on black Friday deal, order accepted, few days later got text that delivery will be delayed but will definitely reach to me by 19/12/2020.Called their customer service on 17th as on my account on website there was no update on delivery. I was told, it will be with me before Xmas. On 19th got another text that its cancelled. Now there is no time to get it delivered before Xmas. Pathetic customer service. Its an update after the reply
They kept the money for a month. No refund in my account yet. I have not received any discount code.

Item bought, samsung tablet, 27 nov, recieved email from then on 29th saying due to royal mail being busy the item wouldn't be delivered till Dec 10th. I rang them Dec 10th, I was told royal mail still running behind due to massive demand and covid 19 bur delivery would be dec19th. I called them, Dec 18th to double check, was told item being dispatched and all OK....Dec 19th just recieved text message saying item cancelled and refund to follow......don't go anyway near this company, nothing but a bunch of low life scumbags....their on line reputation is truly deserved...present was for my daughter who only with me for a few days over Xmas and I can't get another one delivered before she leaves.

Purchased an expensive tablet in the Black Friday sales to have text promising that my item will be delivered before Christmas and that they have the stock in and that it is only a dispatch issue due to covid restrictions in the warehouse. Then to be left until 19th when I receive another text to say that they cannot complete my order and that they have issued a refund. Conveniently when the office is shut. The issues with this that now the sales are over its over £100 dearer anywhere else and by time the money is refunded to my card it will be after Christmas. It will also be unlikely I can have it delivered before Christmas this close. It would of been much more professional to apologise in the 1st place and refund and not make false promises.
As for customer services, all I can say is it would be nice if they had any!

MimoTek!!! What can I say...Customer Service: Less than 1 star. Terrible customer service. No-one ever answers or returns voice messages which is entirely pointless. Emails are mostly automated responses and what responses you do get is nothing more than empty promises and unsatisfactory answers. Don't believe me!... Call them before you buy! Delivery on Item: Less than 1 Star. I bought a Samsung Galaxy S20 Ultra on 29 November and have yet to receive this item. No tracking number, or proof that order is in transit. When questioned, the responses are "the item has been dispatched" and "to keep an eye out for tracking alerts". Refund Policy: Less than 1 star. Mimotek refuses to provide refunds on items that are "supposedly" dispatched yet when asked for proof of dispatch (i.e. tracking number) they're unable to provide this.

Please be aware of this company. The prices on this site don't justify the hassle and it's a total SCAM if you don't receive the item.

Avoid!
I have bought Samsung Galaxy 20 Note Ultra 30th of November. It supposed to be a birthday gift for my son. I have sent many emails to customer service about it. It supposed to be sent by Friday 4th of December. I was i formed, that they have delays on Sunday the 6th of December after couple of emails and many calls on service support line (no answer). Finally I requested refund. I have received email, that my refund is processing on Mo day the 7th of December. Since this time I haven’t received money back. It is very expensive phone and my son is very upset, as I am still waiting for refund to order him a new one from another shop. Mimotec is a scam and I don’t know if I am going to get my money back. No respond on my emails, no answer the calls. If I don’t have money back until end of this week I will go to police. This is my worst experience with online shop and westing of time, nerves and money.

Bought a Samsung galaxy note 20 returned it because it got hot very quickly,received an email saying the money would be refunded 2nd December and take 1-5 working days still waiting for the refund and no replies to emails I've sent asking where the money is

bought a s20 note ultra 5G
i got a s20 note
thats a 200 pound difference
very dissapointed
have emailed, called and left voicemails. no reply!
Hoping they’ll contact me from here after they see my review

They have emailed me back and I have sent the old phone to be replaced. However, I haven’t heard back in two weeks. Could someone from mimotek please reply!

Thanks for the reply! Could you give me some information as to whether you’ve received the phone and have sent the actual phone that I ordered?? We have been told my Royal Mail that you have received the phone. And when should we expect the phone?? Reply quickly please!

I bought a tablet which was sold as new. Unfortunately when it arrived the product was not only scratched and marked but still had photos, videos and emails on it from a previous owner.

This was at best poor organisation on the part of Mimotek and at worse deliberate deception. I was very disappointed.

I have given them a "poor" rating instead of if a "bad" as they did refund without any problems.

I won't be shopping with Mimotek again.

No stock, No delivery. Very moody company that will take your money and not deliver.

Parasites like this should be banned from using VISA.

Avoid at all costs, a small discount isn't worth it.

They blame the pandemic and claim that all retailers are in the same boat - NOT the case other retailers are managing to deliver within a reasonable time.

TRULY SHOCKING

A slick website that advertises realistically priced products available for delivery from stock. All the major credit cards accept payments. All the hallmarks of a successful 21st Century business. What could possibly go wrong?

There is no stock. Something has to be done to protect the consumer. Merchants like this should not be allowed to take funds from your account until proof of delivery is notified to MasterCard or Visa etc

Mimotek are clever, they advertise themselves as stockists of electronic high value products at around 98% of the lowest price product on the Internet.

It is unlikely that you will receive the goods and if you do it is unlikely that the goods are new.

I wish the likes of MasterCard and Visa would revoke this compsny’s Trading permissions

Had bit o a wait virus time year etc decent communication very happy with phone all boxed all contents there phone looks and acts new nearly 500 cheaper than normal price very happy

Lost 349 pounds.Ordered galaxy note 9 open box arrive couple days late.I open box phone got pasword locked on screen.I phone up never answered.Email to mimotek send this back signed by columbo.No answers about return my money keep costumers money avoid this company cheaters i just warn anybody do not buy for this company i m not charity to give free money.I wait one more week if not refunded money i report to police also report to scam and fraud citizen advice is well .Flaged reviews try hide reality thats sweep bad things under carpet.290 views thats work

I bought a phone ( £749.99) It was stated delivery within 7 days, On due delivery date I received a massage update the delivery will be by the day 14th after due date. I phoned Mimotek many times, they never answered and never called me back. I emailed Mimotek requesting to cancel the order for full refund as it was a long delay, Also I advised I looged a dispute with my bank, their reply was: "we are unable to ship any items or refund the transaction until the dispute investigation is completed" 3 days later they sent me the phone. I didn't open the door for the courier and I emailed Mimotek advising they should contact the courier to return their goods & refund me. Still waiting. Very poor service, Scummers. Avoid dealing with them at all.