Mimotek.co.uk 

wish i had read the reviews after purchasing a galaxy note 20 i changed my mind as it says on website 24-48hr post then had email saying 2 weeks so i cancelled it they said i would be refunded in 2 weeks ,yeah right the refund never came after 3 weeks so i contacted the police and they said speak with your bank so thats what i did and i eventually got refunded by the back through chargeback if you paid by credit card or visa debit contact your bank to get it back how this scumbag is not locked up i dont know i was nealy £550.00 out of pocket and if you look at the postcode on website it says UNIT 8, CABOT BUSINESS VILLAGE,

HOLYROOD CLOSE, POOLE,

DORSET, BH17 7BA look up postcode there is no unit 8 BEWARE DO NOT BUY FROM THIS COMPANY

Having been promised a refund within 7-14 days on 7th December I am still waiting. These guys are appalling. I thought I'd spare them the poor review if the refund came in time however it is way overdue. They will use Black Friday and Christmas as an excuse. They need to smell the coffee and realise that a refund is not affected by 7 days due to Christmas. Just because 1 in 20 customers are vaguely happy with their service does not constitiute them doing a good job.
I cannot warn against Mimotek enough.
UPDATE: Thank you, Mimotek, for your generic reply on Trustpilot. However more importantly, any sign of my £499.99 refund which was due on 21st December? It is now 8 days late.
*** UPDATE 2: All other victims should fill out a report at: reporting actionfraud police uk/reporting (put a dot where the spaces are)
I have started a file and will also put you in touch with a lawyer who is dealing with this. Please email mimotekcaseAToutlook.com ***
@Mimotek this is my receipt number, copied from your confirmation email: Receipt #1674-7336
***UPDATE 3: Despite messages stating that my order has been refunded in full, it has not. Not even a pound. Do I suspect that Mimotek will now blame my bank?
So far we have 6 people who have emailed the above address to claim their case. Can I ask that everyone else who has been ripped off by Matthew Colombo to get in touch before the end of this week as it will be your last chance to get your funds back.

The saga continues. After receiving a defective, used product that was marketed as new (see below for the full story), I returned the product over 2 weeks ago. On December 14th, I received an email stating that the return was being processed and that I would get in update in 3-5 days. 14 days later and I still have not heard a single word from mimotek. It blows my mind that this scam hasn't been shut down yet.

** update went through the same process as everyone else sent back via hermes. After puting another review on here i received 2 emails and one text all with different processing times for money going back to card. Still nothing sent credit card company the link to these reviews i am obviously not getting this refund 😐. How can it be possible for everyones banks or card companys to have a problem with refunds. Just transfer my money over please. Money doesnt grow on trees people are struggling whilst you pocket all our money.

I ordered the samsung tab a for my 3 years christmas as I knew it would come in useful with lockdown and she can do some learning with her nursery online. This is what she asked for from santa, I seen this available at a great price as my son previously had the same one. Christmas day comes my daughter wanted tablet set up as my son had his laptop out. Turned on the tablet to find a password and a previous Google account which I cant bypass. There is no way of us using this tablet it's on the box waiting to be sent back, I have had no communication with mimotek except for when I wrote my last review I had a reply to say contact us on 4th January as I did and still no reply. I am sitting with an upset 3 year old in lockdown and have no answers from mimotek.
The tablet was clearly previously used and I was conned into thinking it would come in working condition.

So after ordering three tablets (one for me, one for my son and another i asked refunded as didnt need) in a Black Friday sale. I looked at this site and alarm bells did ring.

But end result here I am just before Xmas I have my refund for the tablet i didn't need and i have the two tablets i ordered and saved quite a bit of money on. They are in perfect condition i believe.

The down sides were shortly after ordering i got mails saying the items were delayed, and this did drag out a bit, also the refund took a bit longer than i would have liked but was within legal timeframes.

I did like others have some trouble getting thru on the phone but i did a couple of times and was told when cant get thru it means lines are to busy, i believe that was true, as would find lines off and then 10 mins later get thru, then 10 mins appeared lines were off.

I was told the delays were due to large volume, which i do believe (by the order numbers of my three devices booked hours apart).

I would order from them again, as the price was unbeatable although I hope in future they maybe use a better courier like DPD (than Royal Mail) and are better prepared for large quantity of orders (more staff on phone/warehouse possibly?). Id also recommend they put a better explanation message on their answering machine for people who cant get thru.

Anyway i am actually glad i ordered here, as the price was unbeatable.

No stars for this company but this was not an option. They are nothing but scam merchants and I really wish I had read all these reviews. On Nov 23 I purchased a Samsung galaxy tablet, nothing to indicate it was not new. It had taken me ages to persuade my husband (we are both pensioners) to get into the tech world, especially as we are isolating and shopping online. It took a long time to arrive and it was silver, which I requested but the box said black. There were scratches on the case and it looked like the screen had been replaced, but worst of all it was screen locked so we could not use it. I was advised that this was a "mistake" and to send back for a refund, this I did on the 3rd Dec. Since then nothing, I gave them until Monday 21st to refund so I will be reporting them to Trading Standards and Action Fraud, I have photographic evidence. So now they can no doubt send this item out to another mug to scam them at my expense. DO NOT USE THIS COMPANY YOU WILL REGRET IT!

Took over three weeks to get the phone i ordered, sent me the wrong one aswell.

Emailed within 4 hours of ordering to cancel order. No acknowledgement nor response. No reply. Same for subsequent emails. No answer on phone. Received email to advise order moving to dispatch team, replied requesting again to cancel order. Still no reply nor acknowledgement.
Have sent the phone and received, however returning at a cost and dispute opened with credit card company.

Just to make matter worse for themselves they then send me a link to write a review addressed to Eugene 🤣😂 Shambolic at best🤦‍♀️

If you want cheap with no customer service then try your luck.

Don’t buy again to this site
They sell broken stuff

Absolute joke of a company. Asked for a Rose gold Samsung Active watch and got a sliver one. To make it worse the seal was broken on the box. Was supposed to be a Xmas present but can't return as they are not back to work until the 4th Jan. Have emailed twice and phoned twice to no avail. Had to go to Curry's to salvage some pride and buy what I asked for. Got it the next day and pristine. Should have went there first. Will not deal with them again. 🤬🤬🤬🤬

Paid double the retail price for playstation 5 for my son, I was slightly concerned when we tried to call them on their stated number and went straight to voicemail. With all that said, the PlayStation arrived on time.

Absolutely shocking service. 4 weeks to receive the wrong phone, no communication from mimotek, does not answer phones or emails. BEWARE that they are open box products, which should be much clearer, it is not brand new stock if the box has been opened, so should not be sold as such. Box that the phone was in was shoddy and had writing over it. how long should I expect to get my money back.. 6 months maybe?

Edit: Mimotek are happy to respond to trustpilot reviews but not answer their emails or phone.. or acknowledge that I got sent the wrong phone. Royal mail are not to blame for your slow dispatch of products! It took a week from getting a tracking number to Mimotek actually dispatching the product to royal mail.

So I ordered a ps5 from the site then read the reviews and panicked. Thankfully I put it on the credit card so wasn’t too concerned if it never appeared/was faulty or any of the other poor reviews. However it arrived on time (ordered on weekend, delivered 23rd December) and is in almost new quality it claimed. Couldn’t be happier 👍

Worst experience ever.
I ordered a phone on the 16th of Dec, which was meant to be an Xmas present. The order was acknowledged and I was told that the item would be dispatched by the 22nd via Tracked 24 hour Royal Mail (i.e. it would arrive before Xmas). I was given a Royal Mail tracking reference on the 19th of Dec. This tracking number never corresponded to a dispatched item (Message from Royal Mail was: "This item is on its way to Royal Mail. The sender has advised they’ve despatched your item to us.”) and stayed the same for 4 days.
On the night of the 22nd I received an SMS from them (“Unfortunately we have had to refund this orders. Please see your email for further details including your Spam Folder”). No other explanation, and no email was received. And no refund was issued. When I called them on the 23rd, an automated message said “We are now closed for the holiday period. Call us back on the 4th of January”).
Not only I did not receive the item on time, but they also kept my money. I am grateful to my credit card company that reimbursed me. Companies that treat customers like that should not be allowed to do any trade!!

Finally, to reply to the company's message below that says that my refund was processed on the 18th of Dec. Well guess what, ...nothing received so far (6th of January 2021). Thankfully my credit card company has reimbursed me, so good luck dealing with them. Stop lying and find honest ways to earn your living!!

I would strongly recommend that you avoid using this company. I placed an order for a tablet on the 9th November and was informed on the 16th Nov that the item has been dispatched. Then 3 days later I was informed they were struck by Covid and had to close for 2 weeks. At this point I looked at reviews on this company which were shocking. I had no idea if the product I had ordered was new or used.
I went back to the product description on the item I ordered on their website to see if I could see a graded listing but nothing was shown. Though looking at the reviews I was still not confident I'd purchased a new item.
I then received an email from Mimotec staying my order was with the Royal Mail for delivery and was provided with a tracking number. A week later the Royal Mail tracking number said they had not yet received the package from Mimotec. How they can blame the Royal Mail for delays when they have not dispatched the item is beyond me.
I subsequently received the package and which I returned back to them unopened.
I have sent numerous emails and left messages but with no response from them.
Fortunately. I paid by credit card and have raised this as a dispute. I've also reported them to trading standards.
I know that I will receive an automated response from them blaming covid and Royal Mail for the delays in delivering items. I can honestly say I've ordered numerous items from various companies and have not experienced any delays either at Christmas or any other time during this covid experience, so this is an extremely weak excuse.

Mimotek stay back everyone thisnis fraud after telling me they were sent and I had cancelled i contacted my credit card company for chargeback which dealt with and guess what the phones never came they were miraculously cancelled even when Marcus told me they could not be cancelled they had left and were on way scammers stay back do not touch this company second hand fones and lies to get your hard earned be warned do not buy

Scammers. Cancelled my order stating reason was it wouldn’t arrive before Christmas - I had never stated my order was a Christmas present but they cancelled and said full refund given which of course it wasn’t. Thankfully paid via credit card so have reported this bunch of rogue traders. As others have said AVOID LIKE THE PLAGUE

I am so upset and disappointed right now!!
I ordered a Samsung Active Watch,Rose Gold for my daughter.
It stated new product in the listing.
I have just received a SILVER watch in a clearly open box which makes my feel like it may be preowned.
I ring them to confirm they will refund me before I go to try and buy another watch and they are closed!!
This was to be my daughters main present and with everything this year I cant bear to disappoint her.
I just want to know that I will get my money back!!

Avoid like the plague!!!
Thanks for your lovely response but you are a liar! I haven’t received a refund to purchase another phone before Christmas, I haven’t received an email and I haven’t received the 15% discount!!! 99% of your customers received their orders.... you need to read your reviews!!!!!
I purchased an Iphone 11 on 12th December. I was then sent an email on the 15th telling me it was posted with Royal Mail 24 hour tracked/signed for. I then received a text message on 20th saying my order had been cancelled and I would be refunded. They do not answer the phone or emails and now the website states they are closed until 4th January. I have opened a dispute with my credit card to recover my money!!

Scam. Like all the others say;
-order not despatched when they tell you it will be (which is already a week after you placed the order)
-no contact from them to you
-when you contact them they delay
-dont meet deadline again
-no contact again
-cancel and "refund" the order (except they don't seem to have refunded anyone yet)

They blame Royal Mail for delays - but they haven't even shipped my parcel yet, and I've had no other delays with Royal Mail elsewhere.

I'll be contacting Trading Standards and my solicitor, and I advise others to do the same if you are in the same situation.