First the good. Samsung S20 did arrive and was as described. Bad news. Zero communication. Ages for delivery. Ugly. The price suggested this wasn't just a bargain new product but this "opened box"... See more
Mimotek.co.uk
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased a tablet 6 months ago. Finally arrived after about 6 weeks wait. Its now stopped working. Mimotek say only 3 months warranty on refurbished goods. Refurbished was never mentioned. I purc... See more
not used mimotek before accidently dropped onto their web site they had what i wanted at the right price much cheaper than anyone else ordered the phone was very happy with it the service was excelle... See more
I have actually been robbed! I have sent back a faulty tablet that was bought in November and has never worked. I finally got back in touch with them told to send it back. Now no contact and the phon... See more
Company details
Written by the company
CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS Considering the new national lockdown restrictions, we have made the difficult decision to close our operations temporarily, and we will not be taking any new orders. We pride ourselves in offering an efficient and reliable delivery service and with the current restrictions we are unable to do so with our reduced staff. If you have an order / return / refund outstanding, you should have already received an email explaining this situation. Our support team will still be working to answer any of your queries for the time being, however, phone lines are currently closed due to support staff having to work from home, so calls will not be answered and correspondence will purely be E-MAIL only. We apologise for any inconvenience this may cause, and appreciate your patience during this difficult time for all! Stay Safe!
Contact info
United Kingdom
- mimotek.co.uk
Further to my previous
Further to my previous review - subsequently verified, (though that's not clearly shown), Mimotek chose to try and undermine the truth of it, rather than contact me to resolve my problem. That objection was easily disproven. Typical behaviour of unprincipled, incompetent unprofessionals. I'm £160 down, with a phone that doesn't work as it should. Horrible experience.
3 February 2021
Unprompted review
Reply from Mimotek.co.uk
Hi Patrick,
I am sorry to hear about the issues you have been facing!
Firstly regarding your review(s), our system will automatically flag reviews if they are un-verified or have been left on multiple occasions either with the same/different account. I can see that multiple reviews have been left, this most likely why our system flagged your review(s) in the first palce.
Our offices have been temporarily closed due to COVID restrictions, and customer service agents are operating from home but in a smaller capacity in order to resolve any issues.
I can't seem to find your queries on our system, however if you email into sales@mimotek.co.uk quoting, mark it to the attention of 'Marco' with reference 'TPR23176', I will personally look into your case for you and hopefully get any issues resolved!
I will look forward to hearing from you shortly.
Many thanks,
Marco
Mimotek Team
DO NOT ORDER FROM MIMOTEK!!
DO NOT ORDER FROM MIMOTEK!!
We received a faulty product that was not new. I returned the product via special delivery after reading horrendous reviews which I sadly missed before I used this company. As others have said on this page, they have apparently refunded me, given me screen shots of refunded processes but nothing has come through for weeks!
They said I have to now ask my bank to claim the money back off them. No money has been refunded to me, it is all a lie and a time stalling exercise. They keep referring to the current covid situation as a reason for awful service however that clearly is not the case. Maybe they should actually think about how busy people are struggling through this and just act like an other self respecting companies and refund money when it is due.
The fact I have read very similar posts from other customers on here clarifies the fact they are lying and are keeping the money. Trading standards are being contacted and I am going to use the publuc arena to enable me to tell as many people as possible not to use Mimotek.
If this review follows with a repsonse from them other then saying sorry and actually sending me the refund, please do not listen to the ridiculous list if excuses they will come up with as to why I have not recieived my money. As I stated before, do not waste your time, you will live to regret it!
1 February 2021
Unprompted review
Reply from Mimotek.co.uk
Hello and thank you for your review.
The warehouse is currently closed due to the restrictions.
Customer service agents are operating from home but in a smaller capacity in order to resolve any issues. I have checked into your order and you have indeed been refunded on our end and we can supply the refund details from the card merchant with the ref number. We have had a few complaints from some customers that they have not received refunds yet and they are taking longer than usual. Although refunded on our end it seems the card processor is having delays on some of the processing on their end. What you need to do is contact us directly by email and we will work through the issue and make sure your funds are received. If there is an issue with the refund from the card merchant we can refund another way. We are doing the best we can with the current restrictions. Please email sales@mimotek.co.uk Thank you.
Skeptical at first when I saw a PS5 for…
Skeptical at first when I saw a PS5 for sale, but wasn’t disappointed. Delivered in good time and everything as should be thanks mimoteck 5stars
29 January 2021
Unprompted review
Trading standards advised. Small claims court pending.
Order cancelled. Mimotek kept my money.
Phones not answered. Emails get nonsense replies. Mimotek kept my money.
An unwanted package eventually arrived and I had to pay to send it back. Mimotek kept my money.
Email saying my refund was processed. It wasn't. Mimotek kept my money.
Big delay. Mimotek kept my money.
Another email about refund being paid. It hadn't. Mimotek kept my money.
Screenshot of a supposed refund transaction sent. It hasn't. Mimotek kept my money.
Small claims court is the way ahead folks.
Along with trading standards via Citizens Advice.
26 January 2021
Unprompted review
Reply from Mimotek.co.uk
Hello and thank you for your review.
The warehouse is currently closed due to the restrictions.
Customer service agents are operating from home but in a smaller capacity in order to resolve any issues. I have checked into your order and you have indeed been refunded on our end and we can supply the refund details from the card merchant with the ref number. We have had a few complaints from some customers that they have not received refunds yet and they are taking longer than usual. Although refunded on our end it seems the card processor is having delays on some of the processing on their end. What you need to do is contact us directly by email and we will work through the issue and make sure your funds are received. If there is an issue with the refund from the card merchant we can refund another way. We are doing the best we can with the current restrictions. Please email sales@mimotek.co.uk Thank you.
Do not order from this company!
Do not order from this company. I have been waiting since November 2020 for a refund and still nothing. They have been useless at helping me and now I am having to undergo additional stress to recover funds from my bank. Awful and ridiculous company.
26 January 2021
Unprompted review
Reply from Mimotek.co.uk
Hello and thank you for your review.
The warehouse is currently closed due to the restrictions.
Customer service agents are operating from home but in a smaller capacity in order to resolve any issues. I have checked into your order and you have indeed been refunded on our end and we can supply the refund details from the card merchant with the ref number. We have had a few complaints from some customers that they have not received refunds yet and they are taking longer than usual. Although refunded on our end it seems the card processor is having delays on some of the processing on their end. What you need to do is contact us directly by email and we will work through the issue and make sure your funds are received. If there is an issue with the refund from the card merchant we can refund another way. We are doing the best we can with the current restrictions. Please email sales@mimotek.co.uk Thank you.
As you mentioned on my previous review, could you send me proof of refund receipt
DO NOT USE THIS COMPANY! The worst online shopping experience i have ever had in my life! I ordered MacBook Pro from these guys expecting them to be brand new and sealed items as it didn't state on the website that they were second hand. When they arrived I found that it was damaged one. . I returned it within 3days and request the refund . its been 2 month now and So far there is no sign of my refund being proccessed even though i can see that my return has reached them from my parcel tracking. Also when you email them they don't reply or never answer the phone . This whole website is shocking and unbelievably dodgy. I am 100% sure that they are scamming people! DO NOT BUY ANYTHING FROM THIS WEBSITE!
26 January 2021
Reply from Mimotek.co.uk
Hello and thank you for your review.
The warehouse is currently closed due to the restrictions.
Customer service agents are operating from home but in a smaller capacity in order to resolve any issues. I have checked into your order and you have indeed been refunded on our end and we can supply the refund details from the card merchant with the ref number. We have had a few complaints from some customers that they have not received refunds yet and they are taking longer than usual. Although refunded on our end it seems the card processor is having delays on some of the processing on their end. What you need to do is contact us directly by email and we will work through the issue and make sure your funds are received. If there is an issue with the refund from the card merchant we can refund another way. We are doing the best we can with the current restrictions. Please email sales@mimotek.co.uk Thank you.
Avoid like the plague!
My wife purchased a Samsung Smart Watch advertised as 'Brand New UK Stock'. The watch was purchased in November as part of my Christmas present. Delivery took almost a month and on opening the box it was evident something wasn't right.
The box had been resealed with fake security stickers and the instruction manual was missing. As for the watch, it was grubby, scuffed and looked like it had been retrieved from the back of someone's sofa.
I returned the watch within 14 days to mimotek. My wife is still waiting for a refund and I've been advised that they have just suspended business due to the current lock down. I'm rather disappointed that mimotek were able to trade throughout the pandemic, but unable to resolve customer service and refund issues.
Hopefully, my wife will get a full refund via visa 'charge back', but I'm not so sure about the postage costs, which mimotek are liable for.
I have read many reviews about this company and am surprised that they are still allowed to trade. The goods are shocking and mimotek appear to jump through legal loop holes to get away with pitiful business antics.
Poor show mimotek, you should be ashamed of yourself #slightlysoiled #secondhand #grubbyproducts #tradingstandards
Your response is noted, however no refund has been made and its 2 weeks on. Trading Standards have been informed.
25 January 2021
Unprompted review
Reply from Mimotek.co.uk
Hello and thank you for your review.
The warehouse is currently closed due to the restrictions.
Customer service agents are operating from home but in a smaller capacity in order to resolve any issues. I have checked into your order and you have indeed been refunded on our end and we can supply the refund details from the card merchant with the ref number. We have had a few complaints from some customers that they have not received refunds yet and they are taking longer than usual. Although refunded on our end it seems the card processor is having delays on some of the processing on their end. What you need to do is contact us directly by email and we will work through the issue and make sure your funds are received. If there is an issue with the refund from the card merchant we can refund another way. We are doing the best we can with the current restrictions. Please email sales@mimotek.co.uk Thank you.
Dont buy from this company
Dont buy from this company. They are very quick to take your money but you will likely lose it.
25 January 2021
Unprompted review
Reply from Mimotek.co.uk
Hello Anthony please provide your order number and the team will look into your issue thank you.
Zero stars
Zero stars. I ordered a playstation 5 from Mimotek. 3 days later, they then cancelled my order and then claimed that they would refund me. I have been waiting for my refund since the 12/01/21. Mimotek still claim to have fully refunded me and state that "there is nothing further we can do to push this forward". Having spoken to my bank today, they have confirmed that they haven't recived any refund from mimotek. My bank is now investigating this company for fraud.
25 January 2021
Unprompted review
Reply from Mimotek.co.uk
3 days ago
Hello and thank you for your review.
The warehouse is currently closed due to the restrictions.
Customer service agents are operating from home but in a smaller capacity in order to resolve any issues. I have checked into your order and you have indeed been refunded on our end and we can supply the refund details from the card merchant with the ref number. We have had a few complaints from some customers that they have not received refunds yet and they are taking longer than usual. Although refunded on our end it seems the card processor is having delays on some of the processing on their end. What you need to do is contact us directly by email and we will work through the issue and make sure your funds are received. If there is an issue with the refund from the card merchant we can refund another way. We are doing the best we can with the current restrictions. Please email sales@mimotek.co.uk Thank you.
Emailed several times about where my…
Emailed several times about where my order is ! Had one reply saying u couldn't find my order on system even though £69.99 is showing taken from my account by you , how do u sleep at night ripping all these people off !
22 January 2021
Unprompted review
Reply from Mimotek.co.uk
Thank you for your review.
Considering the new national lockdown restrictions, we have made the difficult decision to close our operations temporarily, and we will not be taking any new orders. We pride ourselves in offering an efficient and reliable delivery service and with the current restrictions we are unable to do so with our reduced staff.
If you have an order / return / refund outstanding, you should have already received an email explaining this situation.
If you have any queries regarding your refund, please contact us via email on sales@mimotek.co.uk
Our support team will still be working to answer any of your queries for the time being, however, phone lines are currently closed due to support staff having to work from home, so calls will not be answered and correspondence will purely be E-MAIL only.
We apologise for any inconvenience this may cause, and appreciate your patience during this difficult time for all!
Stay Safe!
The Mimotek Team
AVOID AVOID AVOID!!
I ordered a Samsung S10 on 9th December 2020. I received absolutely nothing after that apart from an order confirmation email. No phone, no responses to emails and they NEVER answer the phone. After threatening legal action they changed my order status to refunded. No refund. After the 14 days had lapsed they told me the bank had not accepted my refund and to confirm the last 4 digits of my card number, which I did. Still no refund. I have now opened a case with my credit card company to do a charge back for the £399.99 they owe me. Absolute scum bags. Avoid at all costs if you don't want to waste your precious life attempting to get a refund!!!
21 January 2021
Unprompted review
Reply from Mimotek.co.uk
Hello and thank you for your review.
The warehouse is currently closed due to the restrictions.
Customer service agents are operating from home but in a smaller capacity in order to resolve any issues. I have checked into your order and you have indeed been refunded on our end and we can supply the refund details from the card merchant with the ref number. We have had a few complaints from some customers that they have not received refunds yet and they are taking longer than usual. Although refunded on our end it seems the card processor is having delays on some of the processing on their end. What you need to do is contact us directly by email and we will work through the issue and make sure your funds are received. If there is an issue with the refund from the card merchant we can refund another way. We are doing the best we can with the current restrictions. Please email sales@mimotek.co.uk Thank you.
After writing a review on 6th January
After writing a review on 6th January, stating I am still waiting my refund since 27th November. I was told the refund would be in my account within 10 working days for the 2nd time. Still no money!
What's the excuse this time??
20 January 2021
Unprompted review
Reply from Mimotek.co.uk
Hello and thank you for your review.
The warehouse is currently closed due to the restrictions.
Customer service agents are operating from home but in a smaller capacity in order to resolve any issues. I have checked into your order and you have indeed been refunded on our end and we can supply the refund details from the card merchant with the ref number. We have had a few complaints from some customers that they have not received refunds yet and they are taking longer than usual. Although refunded on our end it seems the card processor is having delays on some of the processing on their end. What you need to do is contact us directly by email and we will work through the issue and make sure your funds are received. If there is an issue with the refund from the card merchant we can refund another way. We are doing the best we can with the current restrictions. Please email sales@mimotek.co.uk Thank you.
Agree with many on complete and utter…
Agree with many on complete and utter scam with zero customer service . Beware you get fantastic correspondence from them thanking you for your purchase then a receipt , followed by delivery order confirmation. Then you get sorry deliveries are busy there will be a delay . You then try to contact them which proves extremely hard . Eventually you get confirmation on your request for a refund will be in your account after so many working days . Still 2 months later I'm owed £251.99 and a very upset child over Xmas. Not any sorry apart from will give you a further 5% discount if I reorder . What planet do they think people would reorder on something you don't get or get refunded . MY ADVICE STAY SAFE KEEP YOUR DISTANCE AND PROTECT YOUR BANK BALANCE . NO JOKE REALLY .
20 January 2021
Unprompted review
Reply from Mimotek.co.uk
Hello and thank you for your review.
The warehouse is currently closed due to the restrictions.
Customer service agents are operating from home but in a smaller capacity in order to resolve any issues. I have checked into your order and you have indeed been refunded on our end and we can supply the refund details from the card merchant with the ref number. We have had a few complaints from some customers that they have not received refunds yet and they are taking longer than usual. Although refunded on our end it seems the card processor is having delays on some of the processing on their end. What you need to do is contact us directly by email and we will work through the issue and make sure your funds are received. If there is an issue with the refund from the card merchant we can refund another way. We are doing the best we can with the current restrictions. Please email sales@mimotek.co.uk Thank you.
ORDER NUMER 1616
ORDER NUMER 1616 (Channel Ref: T16361) - placed 23 February 2020 (Tekshopz). Order was for 3 x Samsung Galaxy A40’s. Two worked perfectly and one was returned to you for refund as it did not work properly and kept black screening. (Returned via Post Office special delivery – 11026EECCC9 and confirmed delivered to you Thursday 28th June 2020). Have communicated many times over the last year but other than once you have never replied and no refund forthcoming. Have recently sent refund enquiry form - but again no acknowledgement or action. Scam, Scam, Scam - buyer beware!!!
19 January 2021
Unprompted review
Reply from Mimotek.co.uk
Hi Rob,
We are sorry for your issues. Please contact customer service directly and we will resolve your issue one way or another. Thank you Mike.
SCAMMERS
Mimotek, yes it is hard especially when you have done this to numerous people all saying the same thing as me. You have NOT asked "numerous" times for proof. I had one email AFTER i followed advice from yourselves and opened a dispute with my bank, this said (to the effect of).... If you havent opened a dispute yet with your bank we can now sort this. 😂 After ive opened a dispute. That is one email from yourselves asking for any kind of proof. You asked for nothing thats all the email said. So for you to say weve repeatedly asked for proof is utter lies! Shouldn't take over a month for you to refund something you recieved the package back on 10th December. Do you think people have 200 quids to chuck away like or what!? Also youve told me loads of different days for when this "will show up on my bank" none of which happened. You know what.... This will be the last correspondence from me and you will hear from my bank and any other relevant authority.
19 January 2021
Reply from Mimotek.co.uk
Thank you for your review.
Considering the new national lockdown restrictions, we have made the difficult decision to close our operations temporarily, and we will not be taking any new orders. We pride ourselves in offering an efficient and reliable delivery service and with the current restrictions we are unable to do so with our reduced staff.
If you have an order / return / refund outstanding, you should have already received an email explaining this situation.
If you have any queries regarding your refund, please contact us via email on sales@mimotek.co.uk
Our support team will still be working to answer any of your queries for the time being, however, phone lines are currently closed due to support staff having to work from home, so calls will not be answered and correspondence will purely be E-MAIL only.
We apologise for any inconvenience this may cause, and appreciate your patience during this difficult time for all!
Stay Safe!
The Mimotek Team
I paid £99 for a second hand phone of…
I paid £99 for a second hand phone of their website on the understanding that it was unlocked when I received the item and started charging to find out that it locked to a network I am not on and it was also pass code protected
17 January 2021
All good
All good, no problems at all. Delivered as described, would happily use again
17 January 2021
Excellent service
Excellent service, price and delivery. Disappointed with the product but that's no fault of Momotek.
17 January 2021
Send wrong color I ordered a rose gold…
Send wrong color I ordered a rose gold they sent me silver and it had been opened previously. so not brand new, probably a returned item they resold as new .
16 January 2021
Everything as advertised delivery took…
Everything as advertised delivery took a while but that was due to Christmas closure
16 January 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.