We saw Dr Minnie Joesph with my 12 year old daughter who has been struggling for many months with her mental health. Dr Joseph was able to engage my daughter and enabled her to open up and express he... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The service we have received by Dr Parmar and his team has been exemplary. They have gone above and beyond to treat our now 3 year old daughter. The who experience has been seamless, quick and mo... See more
Company replied
I was booked in for a tongue tie release with Mr. Palmar. Me Palmar made me comfortable and explained everything really well throughout the consultation and procedure. He really took t... See more
Company replied
I have used Midland Health Clinic and specifically with Jonathan Fussey twice now and both times have received fantastic treatment. The second time in particular, I had tried to use my local GP surger... See more
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Company details
Written by the company
A Pay-As-You-Go same day Private GP service offering a range of consultations, vaccines and tests for you and your family. We are located in the heart of Edgbaston's Medical Quarter. We provide continuity of care whilst offering a holistic quality general practice fit for you and your family’s needs. Our excellent premises with on-site parking in Edgbaston will provide a relaxed, and pleasant environment for you. Our UK trained GPs are experienced, and all come with years of NHS service. Here at Midland Health we will take every attention to your health and well-being so you can live life better.
Contact info
78-79 Francis Road, B16 8SP, Birmingham, United Kingdom
- 0121 769 0999
- hello@midlandhealth.co.uk
- midlandhealth.co.uk
4.6
Excellent
422 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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We went with our son to see Dr
We went with our son to see Dr. Pandey, and I honestly can say that he is very knowledgeable, kind , empathetic and patient.
Waiting now for an EEG and we will be back to see Dr. Pandey again .
Great service 👏
17 February 2025
Unprompted review
Reply from Midland Health
We’re so glad to hear that you had a positive experience with Dr. Pandey. He is indeed a valued member of our team, and it’s great to know that his knowledge, kindness, and empathy made a difference during your visit. We look forward to welcoming you and your son back to Midland Health soon.
Thank you for choosing us, and we're here for any support you may need!
blood test
I did a blood test and was assured by the receptionist the result will be available next day. I called before noon on the 14th and was told by the customer service team that the receptionist would call the lab to chase results. This was not the case. Midlands Health gave me the number of the lab to do the chasing. I called the lab and explained reason for the test and importance of getting results to enable me continue/ stop my medications. The lab said they had not received my blood samples and advised me to contact Midland health to ascertain when the bloods were sent. I called again and spoke to someone called Shauna who was quite abrupt and unhelpful when I explained what was going on. I am giving two stars because I called Midlands Health over nine times and did not receive any call back(s) as promised. On my last call, I requested to speak to a manager. Shauna eventually called and advised she had been in contact with the lab who had confirmed receipt of the bloods. This was the first call back I received. I did receive my results just before midnight. In conclusion, my customer journey experience was awful and I would not use Midlands Health in future.
13 February 2025
Unprompted review
Reply from Midland Health
Thank you for reaching out to us. We apologise for any inconvenience you may have experienced regarding your recent blood test.
We want to assure you that the test results were delivered within the specified turnaround time. However, we understand your concerns, and we take them seriously. We will be addressing the issues you raised with the relevant staff members and will review the recorded calls for training and quality purposes to ensure better service in the future. We value your feedback as it helps us continuously improve.
If you have any further concerns or questions, please don't hesitate to reach out to us.
Reply from Midland Health
Thank you so much for your kind feedback! At Midland Health, we always strive to create a friendly and welcoming environment, and it’s wonderful to know that this made an impression. We look forward to seeing you again soon!
Reply from Midland Health
Thank you for your kind words! We're delighted to hear that you found our team helpful. We look forward to welcoming you again in the future.
Used to be good
Used to be good, but sadly the staff are not interested, the GP are not great, no attention to detail. Last two visits have been poor service. No one seems to know what they are doing, scary considering they are health care firm....
6 February 2025
Unprompted review
Reply from Midland Health
Dear Patient,
Thank you for sharing your feedback with us. We are truly sorry to hear about your recent experiences and understand your frustration. At Midland Health, we strive to offer the highest standard of care, and we’re disappointed to hear that we haven’t met your expectations on this occasion.
We would greatly appreciate the opportunity to discuss your concerns further and address any issues you’ve encountered. Could you kindly provide your contact details, or alternatively, let us know a suitable time for us to reach out to you? You can reach us at hello@midlandhealth.co.uk.
We want to ensure we resolve this matter to your satisfaction and improve your experience with us going forward.
Once again, we apologise for any inconvenience caused and look forward to speaking with you soon.
Fantastic Dermatology consultation
We visited for my Daughter’s dermatology appt. Dr Marie-Louise Lovgren provided fantastic service and we’ve seen huge improvements (virtually resolved) after just two visits. (This was after about a year going back and forth at our own practice.. to no avail.
I can’t rate her highly enough!
(Reception were friendly too and booking was an easy process thank you all)
31 January 2025
Unprompted review
Reply from Midland Health
Thank you so much for your wonderful feedback! We're delighted to hear that Dr. Marie-Louise Lovgren provided such great care and that your daughter has seen significant improvements. We truly appreciate your kind words about our reception team as well—it's fantastic to know that your booking experience was smooth. We're so glad we could help where others hadn't, and we'll be sure to pass on your lovely comments to Dr. Lovgren. Thanks again for your recommendation!
Excellent professionalism
Just had chest x-ray done with fantastic staff. Dia at reception was very warm and professional, while Helen the radiographer provided top-notch service. Certainly a recommended spot for imaging services!
4 February 2025
Unprompted review
Reply from Midland Health
Thank you so much for your kind review! We're thrilled to hear you had such a positive experience with us. We'll be sure to pass on your kind words to the reception team. We pride ourselves on providing excellent service, and it's wonderful to know that we met your expectations. We truly appreciate your recommendation and look forward to welcoming you again in the future!
First experience
The environment was tidy, receptionist welcoming, and above all the GP, Dr Wright was superb both professionally and socially.
However, a little improvement is needed at the reception point.
27 January 2025
Unprompted review
Reply from Midland Health
Thank you for taking the time to share your experience. We’re delighted to hear that you found our environment welcoming and that Dr Wright provided superb care both professionally and socially.
We also appreciate your feedback regarding the reception area and will take this into consideration as we continuously strive to improve our services. Your comments help us enhance the experience for all our patients.
We look forward to welcoming you again in the future. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Communication was a tad poor and…
Communication was a tad poor and establishing where the actual appointment was wasn’t provided well enough.
My consultant Alan was fantastic, but having tried multiple times to book in again I have had zero response from anyone.
Disappointing service I must say.
7 January 2025
Unprompted review
Reply from Midland Health
Thank you for your feedback. We're pleased to hear you had a great experience with Alan, but we're sorry to learn about the difficulties you experienced with communication and booking a follow-up appointment. We always aim to provide clear information and timely responses, so we truly appreciate you bringing this to our attention.
Our reception and customer experience manager will be in contact to investigate further and ensure your future appointments are booked as smoothly as possible.
Thank you again for your valuable feedback.
I recently had a course of 3 laser…
I recently had a course of 3 laser resurfacing treatments at the Edgbaston Midland Health Clinic with Emma Conway. The clinic is stylish and immaculate and staff were welcoming and professional.
Emma is an amazing practitioner who immediately put me at ease with her friendly, calm but professional and knowledgeable demeanour. She explained the treatment and it’s expected outcomes thoroughly and honestly, but also went above and beyond with some invaluable advice on a concern for my son’s skin, sending a follow up e mail about the information she’d given me .
I would t hesitate to recommend Emma and the clinic.
13 January 2025
Unprompted review
Reply from Midland Health
Thank you so much for your lovely feedback! We're delighted to hear you had a great experience with Emma and our team. It's wonderful to know that Emma's professionalism and care made a positive impact, and we truly appreciate your kind words. We're also glad to hear that you found our clinic welcoming and immaculate. Your recommendation means a lot to us, and we look forward to welcoming you back soon!
Mirena coil
After my daughter in law had been on two NHS waiting lists in Staffordshire for nearly two years to have a coil fitted I found midland health offered the service privately.
Can’t fault the service from ease off booking, welcome at reception, Louise was amazing as was the assistant DIL very nervous but supported though out the procedure.
DIL this is the poshest doctors surgery I’ve been in and I’ve got a coffee too.
Highly recommend and will definitely be using the other services offered
14 January 2025
Unprompted review
Reply from Midland Health
Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you and your daughter-in-law had a positive experience with our services. It’s great to know that Louise and our team were able to make the procedure as smooth and comfortable as possible. We take great pride in offering a welcoming and professional environment, and it’s fantastic to hear you found our clinic to be the 'poshest doctors’ surgery' you’ve been to! We look forward to welcoming you back for any future needs and appreciate your recommendation.
Reply from Midland Health
Thank you for your kind feedback! We're so pleased to hear you had a positive experience with us. Our team strives to provide professional and high-quality care, and it’s great to know that we met your expectations. We look forward to welcoming you back to Midland Health soon!
Young Child ENT appointment
We saw Dr Parmar regarding our young daughter’s hearing issues. He was amazing. Was lovely with our daughter and took time to fully explain and show us what the issues and procedures would be. Would highly recommend
30 December 2024
Unprompted review
Reply from Midland Health
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that Mr. Parmar made your daughter’s appointment such a positive one. Providing clear explanations and compassionate care is at the heart of what we do, especially when it comes to supporting young patients.
We really appreciate your recommendation, and we’re here to help with any future healthcare needs. Wishing your daughter all the best on her journey to better hearing!
Hand/Wrist Injury
Hand/Wrist Injury
After a fall several months ago, I experienced increased pain, pins and needles, numbness, and limited movement, particularly around my thumb, despite undergoing physiotherapy. I decided to seek guidance from Midland Health Ltd and was able to secure an appointment promptly.
Following a thorough consultation, I received a clear diagnosis and a detailed treatment plan. The service provided by Midland Health Ltd is outstanding. Their team is professional, caring, highly knowledgeable, and exceptionally friendly.
Having visited them before, I can highly recommend their services.
3 January 2025
Unprompted review
Reply from Midland Health
Thank you so much for taking the time to share your experience with us. We’re truly pleased to hear that you found our team to be professional, caring, and knowledgeable, and that we were able to provide you with a clear diagnosis and treatment plan.
It’s great to know that we could assist you after your injury, especially after what must have been a challenging few months. We're committed to offering prompt, thorough care, and your kind words affirm that we're achieving this goal.
We greatly appreciate your recommendation and your continued trust in Midland Health. If you need any further assistance, please don't hesitate to reach out. Wishing you a smooth and steady recovery!
The Midland Health Team
Best treatment.
When we went to Midland Health it has helped my son alot . It made his eczema better. Definitely coming back soon!The doctor was very nice and polite♡
20 December 2024
Unprompted review
Reply from Midland Health
Thank you so much for your kind review! We’re delighted to hear that your son’s treatment has helped improve his eczema and that you had a positive experience at Midland Health.
Our team is dedicated to providing personalised care, and it’s wonderful to know that you felt well looked after.
We look forward to welcoming you back soon!
Great private Doctors
Great private Doctors, always friendly and very helpful and we never feed rushed with our appointments.
17 December 2024
Unprompted review
Reply from Midland Health
Thank you for your kind words about our doctors and services. We’re thrilled to hear that you found our team friendly, helpful, and attentive during your appointments.
Providing care without rushing our patients is something we prioritise, and it’s wonderful to know that you felt well-supported. We truly value your trust in Midland Health and look forward to assisting you again in the future.
Private appt for paediatric atopic and food allergy induced eczema
I made a private paediatric dermatology appointment after waiting for an NHS one for several months which was cancelled without informing us. My son’s eczema has been frequently flaring in the last couple of months making it impossible to progress with the allergy ladders or figure out if he has other food allergies other than the ones we already know about. I went with two questions - does he have atopic eczema and is there a better option than topical steroids (I have been worried about how long we have been using them on his skin)? We saw Dr Christos Kasparis in his Edgbaston Clinic, he was very kind and really took his time with my son’s medical history and my concerns over his current management. He was very good with my son and he had no tears over being examined (he’s just over 1yo). Dr Kasparis took the time to explain about his eczema, gave a lot of advice about general things (bath time, cotton clothing, etc) as well as a solid treatment plan going forward which made me feel so much more confident about the challenge we face with his diet and skin reactions. He very kindly gave us a private prescription so we could get started right away and let us know that we could then go onto NHS prescription once the GP had received the clinic letter. He also let us know that he was very happy to answer any questions we might have after seeing him in clinic as well.
12 December 2024
Unprompted review
Reply from Midland Health
Dear Eloise,
Thank you for sharing your detailed experience with Dr Christos Kasparis at our Edgbaston Clinic. We’re so pleased to hear that you felt supported and reassured during your appointment.
Managing your son’s eczema and allergies can undoubtedly be challenging, and it’s wonderful to know that Dr Kasparis provided a thorough assessment, a clear treatment plan, and helpful advice tailored to your son’s needs. We’re especially glad to hear that he made the consultation comfortable for your little one, ensuring a positive experience.
Your kind words about our care mean so much to us, and we’re here to support you every step of the way. Please don’t hesitate to reach out if you have any further questions or need additional assistance.
This is my second time to use Private…
This is my second time to use Private GP service. The service is amazing, it provided a good care to the patient like me who really need an urgent medical help. And the reception hotline always could gave me immediate assistance. I will definitely use Midland Health again if I need help.
14 December 2024
Unprompted review
Reply from Midland Health
Thank you for sharing your experience with our Private GP service. We’re so pleased to hear that we were able to provide you with the urgent care and assistance you needed.
Our team works hard to ensure that every patient receives prompt and compassionate care, and it’s wonderful to know that our reception team was able to support you effectively.
We truly appreciate your trust in Midland Health and look forward to being here for you whenever you need us in the future.
Great Experience with Dr Rostamipour for ADHD
I had Dr Rostamipour for my ADHD assessment and couldn’t recommend this service enough. The process was made so easy and he gave such great guidance/advice. Getting diagnosed and medicated has drastically improved the quality of my life and i’m so glad I chose midland health as my provider.
18 December 2024
Unprompted review
Reply from Midland Health
Dear Sarena,
Thank you for taking the time to share your experience with Dr Rostamipour and Midland Health. We’re delighted to hear that your ADHD assessment and treatment have had such a positive impact on your life.
Our team strives to make the process as seamless as possible while providing expert guidance and support, so it’s wonderful to know we met your expectations. Your kind words mean a great deal to us.
If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Reply from Midland Health
Thank you for your kind feedback!
We’re delighted to hear you found our service professional. Providing high-quality care is always our priority, and we truly appreciate your support. Thank you.
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