Meermin 

The customer service is horrible! I receive generic responses to my concern - i.e., I did not receive the free shoe trees with my last order. I was told in an earlier email that I would receive the shoe trees. However, when I inquired as to the status of my shoe trees, I was sent a a generic email (with terrible English language sentence structure) with this response "...Hence why, order came without shoe trees as we very kindly informed in our past email." This does not answer the concern!

I have no idea why so many of the reviews here are so negative. I have ordered at least 10 pairs of Meermin Mallorca shoes over the last 3 years and wear them on a daily basis to go to work. And really, I've never had such a good quality shoes for that price! For me Meermin Mallorca shoes are top of the class and way to good quality for the price their sold for. I tried some other brands once in a while, and I always return to Meermin.
Funny note, I work in a headhunters office in Belgium and half of my (male) colleagues just dig Meermin so much, that literally every day, there are co-workers showing up with the same shoes :-D
Thanks Meermin, for the joy on my feet (and those of my colleagues) for the last 3 years!

The shoes are just not the quality that they were previously with very poor workmanship, probably because they’re now made in China.
The customer service is even worse. I received generic emails to specific complaints and they only have one speed, very very very slow. Don’t bother to choose the English option on their phone line because when they don’t answer it you’ll hear a message in Spanish!
I had used this company in the past with no complaints but never again.

AVOID THIS COMPANY AT ALL COST

This is reputedly a cheap chinese company running out of a spanish “family business” adress. Hence the many bad reviews.

TAKES MONEY AND SENDS EITHER NOTHING OR SOMETHING WRONG. NEVER EVER AGAIN !!

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Ordered an MTO (‘made to order’, which means you pay in advance for something specifically they offer to make).
€230 / DKR 1.800,-

• I ask for a belt in the same color as boots - they offer a belt in a completely different color. Luckily I googled and found out

• many month pass, I keep asking for my order... nothing happens.

• I contact my bank several times who advise me to file a fraud rapport and reclaim the money from VISA.
I SHOULD HAVE FOLLOWED THEIR ADVISE THEN

• 20 e-mails and 3 months later the boots arrive. WRONG color material. WRONG color stiching. WRONG eyelets (‘millitary style’ and Im not buying millitary boots)

• after I send pictures they STILL REPEATEDLY INSIST its the product I paid for. THIS is when you realise that this is all a scam. A normal company would never do this at all.

• after days of fighting over email they finally accept to ’send another pair’

• after more months of waiting, other pair arrives.
STILL EVERYTHING WRONG COLORS, NOW A FACTORY SECOND (THE BOOT IS SCUFFED SEVERAL PLACES), which means it looks like a second hand product, somone was wearing for parties and weddings.

NEVER, NEVER AGAIN, and please warn everyone you know about this cheap chinese company.
Dont be fooled from the creative website like everyone else who reviewed here. Dont be a fool like us!

Great service. Asked to cancel my MTO order one week after purchase. No questions asked and full refund.

23.May 2020:
Finally they returned my Money, but they made me pay the Bank fees of 26.- Swiss Francs.
I lost CHF 120.- and waited exactly 6 months from when i bought the boots online.

NEVER AGAIN!!!

I absolutely recommend this brand to no one!!!

UPDATE: 2 more months have passed, still no Update, no shoes!

I asked for a refund now, Never ever am I going to buy anything from this Brand!!

I ordered a pair of boots as I already ordered two other shoes from meermin.
I ordered the boots on 21 November 2019.
A pair of Dark Brown Country Calf and a belt with the Same colour. They arrived on 6 January 2020 in Switzerland.

Happy they arrived I opened the box to see it is a complete different colour. The colour is Marron Calf.

So the Journey begins: 8 emails later they are still trying to Tell me they didnt sent me a wrong colour, even though I sent pictures from the boots and the delivery note (it says Marron Calf).

I started the returning process to realize I have to pay CHF 47.- to return the wrong boots. The Price was already charged via my Credit Card so there was no hurry for Meermin to find a solution for me as it is their fault to send me the wrong boots.

So I returned the boots on the 15 January 2020 and they arrived in Spain 21 January 2020. they are stuck at the customs until today.

This means I paid $300.- for boots in November and still dont have anything on my feet.

And the worst is, they are still answering that they sent the right colour.

This was my last order and I still regret not having return them and get my money back.

Definitely my last shoe from Meermin!!!
Never again!!!

*UPDATE* AVOID THIS COMPANY AT ALL COSTS

So I tested a pair of Meermin shoes at my friends house. They felt and looked good so I decided to order a pair for my wedding.

I made an order for a pair of shoes and a leather belt. Afterwards I decided to change the belt for another style and emailed them about this. I received a reply 2 days later that they will contact their logistics team that would do the modification. All good, or so I thought.

After 10 days or so I started to wonder what is the status of my order and emailed them about it. Again it took something like 3 days for them to respond and they sent me a payment link for changing the belt which was more expensive than the original one. I made the payment and thought that now they're going to ship my order. So at this point it's been 14 days since my initial order.

Again a week passes and I hear nothing even thought the customer service promised me a order tracking number "very soon". Emailed them and again after 3-4 days I receive an email about my "new order". Needless to say that this is the new order confirmation for my modified order.

As I'm writing this it's been 27 days since I made my initial order and still haven't received word that the shoes are even shipped.

I will now write them one last email and cancel my order

Absolutely horrifying customer service & experience.

*UPDATE*

After emailing them yesterday for cancellation they replied within 20 minutes that they "will contact the logistics team for cancellation". Magically today I received an email stating that the order has been sent (after 28 DAYS after my initial order) and if I refuse to claim the order I will need to pay for shipping.

This company is a fraud and needs to be avoided! I have contacted mastercard & paypal to refund me for this appalling service.

One more time. Stay away from this company.

Extremely difficult to determine the right size of shoes, they are very vague about that.When you return, you have to pay the shipping costs yourself, which is contrary to the european directive on consumer purchases.

Absolute worst company to deal with.

I purchased a pair of shoes back in November, they didn't fit (I have never not fit into a size 41). I returned the item on the 11th of November and it reached Madrid customs on the 18th of Nov.

It has been sitting on customer for the last 2 months, no refund, generic responses to my email enquiries (about 8 enquiries).

Horrible company to deal with. Avoid!!!!

Meermin makes shoes that realistically should cost about twice as much as they do. This is possible because some of the production takes place in China and the finishing happens in Spain. Spain has a very strong tradition for making quality footwear.

Compared to brands like Allen Edmonds I have found that Meermins basic line holds up fairly welll. Quality of materials, comfort and built quality is almost up to Allen Edmonds level.

The Linea Maestro, Meermins top line of hand crafted shoes, are clearly above Allen Edmonds in finish, quality, look etc. While still maintaining a lower price point.

I have been very pleased with the shoes I have gotten from Meermin as well as the dialogue with their customer service. I have one return on the way (I ordered the wrong size), and hope that this will go smooth. EDIT: the return went without a hitch. In short order the shoes were replaced with the correct size and delivered to me. I could not be more happy!

I recommend looking at Meermin if you are looking to up your shoe game, but are still not prepared to spend 4-500€ for a pair of hand crafted Goodyear welted shoes.

Avoid if you're ordering online outside of Spain or EU.

Purchased a pair of shoes which didn't fit. Returned them with an additional cost of A$50 to the order. Meermin's return process is so antiquated I needed to print a form, fill it out, send tracking information. The parcel got stuck in Spanish customs (with tracking) only to never be seen again. It's not hard to setup a Fedex or DHL service like the other brands do.

With their average shipping and returns process, I would avoid ordering online.

The absolute worst!

Stay away from this company. I ordered shoes which arrived defective. Upon contacting the company the day they were received, with photos and feedback, they refused to accept that they were defective.

After 20 emails and contacting CFO - Fernando Recuero Pita, they appeared to accept responsibility.

I returned the shoes and have not heard back from them in 3 weeks, they have also NOT refunded my money.

I'm in absolute shock at how poor their customer services, shoes and overall brand experience. PLEASE save your time and do not do business with this brand. You will regret it.

I wish I had listened to the other reviews before.

They sell good shoes at a good price but their customer service is a mess.

I ordered shoes and they needed to give me tracking information 3 times and then the order was late. I then told them I didn’t want the order. I got a request for payment for delivery fee -which I thought was for initial delivery so I could get returned my original purchase. This seemed strange but I thought this was the case since i cancelled my order. I just wanted this mess to end so I paid. Now I’m receiving the order again - 2 months after initial order. And I have to send it back again so the gift keeps on giving.

Why am I posting this here and not sending meermin a message? 1) Because I think people should be prepared 2) Because the form on their website doesn’t work.

Actually I didn't order some really complicated item, just a cardholder - turned out they make affordable cardholders from museum-calf leather - so I cannot say for their quality where it's needed most. However the cardholder was just fine, and what made them truly shine in our transaction was delivery. Sure thing, it's not entirely their responsibility but still I ordered quite a bit of staff over time from different vendors and *never before* did someone manage to get the order delivered to Russia to my apartment in 3 days. Wow. And that wasn't even some $50+ delivery.

Pretty bad experience with Meermin.
The shoes in the pictures on their website look high quality, unfortuntely I had to realise the oposite when I received my pair.
There were scuffs and marks in my shoes, you could see glue and dye stains and some plastice foil which wasnt removed properly (I could do that by myself but its not a nice thing to see when unboxing shoes that are more than 160€)
After contacting the support they said this might be due to transportation but did not offer me any solution. After several mails with the support they told me I am free to return the shoes, of course at my own expense which would mean at least 40€ in total for delivery and return costs.
Never again. The quality speaks for itself.

I purchased an order on 12/10/18 for a black monkstrap. After I clicked on the button to place an order, the loading icon popped on the screen. The window continue loading for about 10 to 15 minutes. When I realized that the window had frozen, I closed the window. After a few minutes, I returned to the website and purchase another black monkstrap style dress shoe. This time, I was able to successfully order the product on their website and I got an immediate email from Meermin informing me that my order went through. Note, I only got one email from the company informing me of ONE ORDER.

The next day, 12/11/18, I got two emails from Meermin regarding about TWO ORDERS had went through its suppy chain. I checked by credit card balance, and I saw that there are 2 pending charges on my account for $210 each. At this point, I contacted customer service representative on their website via chat since there is no phone number I can contact to voice my complaint. I explained my situation. They informed me that they will investigate my complaint, and that they will get back to me ASAP.

The following day, 12/12/18, I looked at my credit card balance and I saw that the two charges from Meermin is no longer pending and it is now locked that I know owe my credit card $420. I called customer service about the situation. They told me that there is nothing they can do because the order has already been sent and that they can no longer cancel the order. I tried to reason with them but they told me that they’ve informed me via email (which was sent on 12/11/18) of the two orders and I should have called them by then. However, I reasoned that I did called and voiced my concerned after I’ve received the email on them the following day (next day after I purchased the original order) on 12/11/18 once I’ve noticed that I was being charged for two orders for the same style of dress shoes. Remember, after I initially ordered ONE item, I only got ONE email regarding about ONE order. I received TWO emails regarding about TWO orders the next day (12/11/18) and I contacted customer service the very moment I noticed I was being charged for two products.

I was informed that I can returned the additional product; however, I have to be responsible for the return fees. This is absolutely ridiculous since the mistake didn’t occured on my end and the return fee should be covered by Meermin. If only I was made aware on the day I purchased my order on Monday, 12/10/18, that there werer two orders that I have made online, I would’ve contacted Meermin right away to cancel the second order; however, I only got ONE email regarding about ONE ORDER. This is an absolute horrible experience for me as a first time customer. I WILL NEVER, EVER PURCHASE another Meermin product, and I’ll be sure to contact friends and family for the treatment I received from Meermin. Since the mistake occurred at their end, Meermin should be financially responsible to rectify the problem. I will update everyone if Meermin decides to straighten this out.

Needed to exchange belt for size. 1 month later still do not have the belt. Extremely slow response time.

I have bought 5-6 pairs of shoes from Meermin. They are absolutely great quality - probably similar to what you would get from other brands at 2-3x the price. Designs are similarly good. The 'Elton' last shoes are in particularly sleek.
Have recommended them to a number of friends who have bought several pairs as well and are very happy.
Only minor challenge is getting the size right - this is helped by good return service. Once you get the size, they are plug and play :)