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MEDBASIC Reviews 378

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TrustScore 4 out of 5

3.9

Medical Supply Store
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Rated 1 out of 5 stars

8 days and items havent arrived as of yet, ive had to go and buy insulin syringes elsewhere or we would have been without this whole time. No reply to several emails sent, no refund or explanation at... See more

Rated 4 out of 5 stars

I was concerned after reading some of these reviews that my order wasn't going to arrive. I was sent a confirmation email immediately after my order, then later in in the day I recieved my roy... See more

Rated 5 out of 5 stars

Very simple and easy to use. I did have an issue with an order which seemed to slip through the cracks and go unnoticed for a little while however when I prompted them and questioned the delay they... See more

Rated 5 out of 5 stars

We live on the 9th floor of a block of flats but the lift only goes to the 8th floor. Despite this, the courier took the time to run up the stairs and leave the parcel outside our front door. Someti... See more

Company details

  1. Medical Supply Store

Written by the company

Medical Supplies - Needles, Syringes and Kits

Contact info

3.9

Great

TrustScore 4 out of 5

378 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Item never arrived

2 December 2022
MEDBASIC logo

Reply from MEDBASIC

Hello,

Your order was delivered late - through no fault of ours but that of the Royal Mail strikes.

You can see this here:
https://www.royalmail.com/track-your-item#/tracking-results/NB325536760GB

Rated 1 out of 5 stars

It's over a week for delivery. Not 48 hours. And it's because they don't dispatch for days!!!

They say 48 hour delivery. Wrong!
They give a timer when ordering. "Orfer within X amount of time for next day dispatch" Wrong!
Second order from them, same both times.
Never using them again.
It's been a week and still not here.

I'm sure that they will blame royal mail.
Fact is, they don't even dispatch for days.

AVOID

1 December 2022
MEDBASIC logo

Reply from MEDBASIC

Dear James,

Thank you for your feedback regarding your recent Medbasic order.

We have contacted you via email and waiting for your response.

It is true that Royal Mail has announced numerous strikes and this is preventing us from doing a good job as we have announced on the website.

After looking into your case we can see that you ordered your parcel on 24 November when the strike was announced for the 24th and 25th. This is why we sent your parcel on Monday. As it turns out, during the strikes priority is given to tracked 24 parcels, so tracked 48 parcels are even more delayed and we have no control over this.

Although numerous strikes have also been announced for December, they are beyond our control and we as a company are affected. As compensation, we refunded your shipping costs as an apology for the late delivery.

Please accept our apologies, we also want the package to reach you as soon as possible. I hope you now understand why it was not sent on the same day - we simply did not have the possibility.
We try to do our best to deliver packages on time, however, there are situations where we are powerless.

Best regards
Team Medbasic

Rated 5 out of 5 stars

Best website to order from

I was not sure if I am doing the right thing, but everything I ordered was correct and was delivered next day(i paid for next day tracked delivery).
I am overall quite happy and would recommend it to anyone who is in needs of medical supplies

1 November 2022
Rated 5 out of 5 stars

Good experience

Received the order In 5 days, I was kept updated by emails and received a tracking number later on. Quality of the items is exactly as pictured and described. Overall satisfied and will order again.

3 November 2022
Unprompted review
Rated 5 out of 5 stars

A very easy website to navigate and…

A very easy website to navigate and find my product. My item turned up very quickly and was packaged nicely and discreetly. My product was of a high standard and exactly what I wanted.

I will be reordering again in the near future!

2 September 2022
Unprompted review

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