Max Spielmann Reviews 

Really disappointed with the printed cushion. £24 and it's not straight and not even close to central. Really rubbish. Would never recommend.

My grandson had a school project involving printing photos from his school iPad.
We went to your store at Asda, the Jewel, Edinburgh.

The task was beyond us because of embedded security issues, but Matt was superb and got the job done for us. He and his colleague could not have been more helpful, so refreshing in this day and age and a great example for my 10 year old grandson.

Photo calendar
Every year I do a photo calendars for me and my daughter and I always need help with them. This year was harder as I am very unwell and find a lot of things much more difficult than I used to. The staff were great - as they always are - and put the calendars together for me. As I can no longer drive and have to rely on family and friends giving me lifts, I asked if it was possible to put them in the post for me. They then offered to deliver them personally as they do not live very far from me. I thought this was above and beyond anything I expected and really appreciated the offer. The young man has just delivered them. What fantastic service!

Ordered 4 large canvas prints and 3 block images from the Ormskirk branch, and the quality is absolutely awful.

The canvas print quality is extremely poor, and a print I bought elsewhere was far superior. All three block images were damaged, badly mounted, and poorly finished.

Very disappointing standards from an established brand. I won’t be using Max Spielman again and would strongly advise others to look elsewhere.

i lost my lovely little dog not long ago. i wanted some things printed to remind me of him. i went into the letchworth branch and met a lovely lady called denise. i can not stress how helpful she was. every thing i wanted was done with ease. i would highly recomend there service and thank you again.

Amanda was very helpful, a nice lady and kind ,i don't know nothing tehnology and Amanda was so great with me help me to print a pictures present for my grandchildren,and i want to thank you to her the store is in St leonards on sea

I lost my dad 7 years ago and I had a photo of him waring a santa hat, originally is was done on cheap PC photo paper so has faded quite bad, the restored it incredibly, if I can send photo to prove it I would, the your girl whi served me in scunthorpe and at asda was fabulous, excellent service

I went to the shop on king Edward street hull the lady in there was fantastic, so helpful, she helped me connect my phone to the computer, down loaded the pictures I wanted, printed them out , cut them into shape n put them into 3 baubles for on my tree . The photos was of my step mum we had recently lost . They was lady was a wonderful listener I couldn’t thank her enough she is a credit to your company

Wow .The young guy in the shop on Friday 5th Dec . Can't praise him enough 100%top guy. He was so helpful polite just what you want when you go into a shop . This young gentleman showed me compassion helpfulness . I walked out the shop feeling blessed . Thank you so much
For all you help and giving me a wee boast. appreciated everything he did. Hope he has a magical Christmas

Went into my local shop ( Burnley) and had the best help from the young man in there . He was very friendly, helpful and did exactly what I asked for . I had the engraving done on a frame . Great quality
Looks fantastic. Wish I’d got his name to leave on here .

I have been up Hanley, stoke on Trent today I didn't know how to send the phone over to them, the staff in their couldn't be more helpful, thank you !!!! You made it so easy for me, no stress whatsoever, you've got a brilliant team there 👍👍

I’d like to give a big thank you to the Max Spielmann team at Asda The Jewel in Edinburgh. The gentleman on duty at lunchtime on Wednesday went above and beyond to help us print out our boarding passes. He was extremely helpful, polite and courteous throughout, and made the whole process so much easier for us. Fantastic service — truly appreciated!

I would like to compliment the lady who works in the Loughborough store, sorry I didn’t get her name. My visit was 01/12/25 and she was very helpful and efficient. My visit was regarding a document print out I will definitely be back.

Please can you pass on my feedback to the Loughborough store

I ordered photo prints and some framed photos, and paid £8 for urgent delivery, but the prints were not delivered alongside the frames and no one has responded to my email following up on them.

Be aware that Max Spielmann in Bingley DO NOT accept UPS drop offs as advertised on the UPS site!

I needed three French visa photos for my family and paid £45 for this service. Their computer system and / or the training at Lincoln store needs updating as none of the photos were accepted which caused more work, stress and cost on top of an already stressful day.

The girl at Lincoln was very nice and professional but either the computer system settings or her training are not accurate.

Your customer service page says customer support is the most important part of your business.

There is no phone number only a contact form which I have now filled in twice (attachment upload came up with error).

I have received no confirmation email that this has been received. No response and no refund.

Get your business in order Max

UPDATE - This business apologised and gave me a full refund so thank you and well done

EXCELLENT CUSTOMER SERVICE
There are not many companies left that deliver good old fashioned excellent customer service. We visited the Huddersfield Branch recently and had a photo printed on a large canvas within 1 hour, the staff were very helpful, polite and professional - It was a pleasure

Excellent service from Jamee-Lee. Couldn’t do enough when I visited last Friday,she is a top employee and deserves greater recognition of her obvious talents and abilities,

As I recall, the online process of making the large landscape photobook was okay (but it's a while ago now, so I don't remember in much detail!)

Having then submitted my order, I contacted my local Max Speilman/maxphoto store (located within Asda) to ask if they could expedite the order, explaining that it's intended for a 50th anniversary event where it's to be presented to my 89-year-old father in appreciation of 50 years of his cycle club. The store staff at the above branch, Bournemouth were pleasant enough, assuring me that they would try to expedite it.

Meanwhile the event has been and gone and no sign of the photobook: no updates, no tracking... It just says 'processing' on the order page.

About a week ago (before the anniversary dinner event of 22nd November), I spoke to someone called Lee, apparently from the Southampton store but working at Bournemouth that day, who said something like, great news it's ready, but he didn't know when it would arrive.

Would be nice to have tracking at least, to mitigate this hopelessly baffled feeling.

Thankfully, I produced the small books (one for each guest at the event), on Snapfish: they arrived within a couple of days - phew!

I hundred percent recommend Snapfish over max speilman (aka maxphoto) based on my recent experience: soooo disappointed, gutted, about this order and the lack of communication (except when initiated from me by phoning the store off the hook until they get fed up and answer, which always turns out to be in vain). If only I'd used Snapfish for both the large and small books! (But at least I didn't have all my eggs in one basket, I suppose.)

If only I could get a proper status update at least!!

As I write, I've tried escalating my enquiry to the store manager, but haven't yet heard back.

I realise it's the run-up to Christmas but this is unacceptable, given that the stated time is 5 days, and that this is just one, albeit large, book! I submitted my order on the 14th and it's now the 28th.

I'm thinking of getting the large book redone on Snapfish, so at least it might be possible to give to my dad at Christmas instead. But then I'll need to claim the refund (£58) from maxphoto ...Good luck with that, I guess!...

I'll be sure to update this review depending on the response (if any) to my cry for help!

Order number
25111509855

Update (2 days after writing the above) - book now received. The quality is good: I'm satisfied with the result, but still I feel that the time estimate for delivery was very misleading.

🌟 Five-Star Experience at Max Spielmann – Strood Branch 🌟

I recently visited the Max Spielmann store in Strood and had an excellent experience from start to finish. I was served by two wonderful ladies, Ruth and Rose, who were both incredibly friendly, professional and helpful.

They made the whole process smooth and enjoyable, taking the time to ensure everything was done perfectly. Their warm attitude and great customer service really stood out and made my visit a pleasure.

Thank you, Ruth and Rose, for providing such a fantastic experience you are a credit to the Strood branch!