Back in ApriI 2026 I ordered a Sleezzz® Diamond pocket spring mattress T1000 80 x 200 cm H2/H3 after searching numerous websites and not being able to find the above size for my IKEA day bed, as... See more
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Fraud. Order 15 cm, received 10 cm. Cerified from website washed cover, from internal declaration NOT washed. Without any marks of product factory, country and certificate. Attached prospect is fake.... See more
Their matrass is of the highest quality. Their price/quality is excellent. And the customer service is friendly and kind. And it was delivered on time without any problems. In short excellent company... See more
I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
Company replied
Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Bad experience
I ordered a top mattress on June 11. Thy wrote that, delivery date would be on June 23 and they withdrew the amount of 569,- danish kroner from my account immediately. I haven’t received any mattress and they don’t even answer my emails. Very bad and unacceptable.
Please refund my money.
23 June 2026
Unprompted review
Good quality
Their matrass is of the highest quality. Their price/quality is excellent. And the customer service is friendly and kind. And it was delivered on time without any problems. In short excellent company with excellent products.
8 June 2026
Misleading ex vat pricing
Stop this ultra nerveus autoplay in your images. Second, displaying your prices ex vat is misleading and made me purchase elsewhere.
21 June 2026
Unprompted review
Delivered in time
7 June 2026
Matress is of the best quality affordable
Matress is of the best quality. I loved the product.
21 October 2025
Please request phone number at order so…
Please request phone number at order so the delivery can contact the recipient
1 June 2026
Very good for the price
Delivered in good shape. Quality is decent. Very good for the price.
1 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good quality..I have back a noce…
Very good quality..I have back a noce sleep after hard work in warehouse
29 May 2026
Reply from Matratzen Discount
Hello Ana,
thank you very much for your great review! 😊 We are very pleased to hear that you can sleep so well after a hard day’s work in the warehouse. That is exactly our goal!
We wish you many more restful nights and sweet dreams! 🌙
Hallo Ana,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du nach einem harten Arbeitstag im Lager so gut schlafen kannst. Genau das ist unser Ziel!
Wir wünschen dir weiterhin erholsame Nächte und süße Träume! 🌙
Avoid this website – poor quality and excessive return costs
I purchased a slatted bed base from this website and I am extremely disappointed.
The quality is very poor and far below my expectations, so I decided to return it.
Only then did I discover that returning the item from France to Germany costs around €80 by standard parcel for a product worth only €120. The company refused to provide any assistance, a prepaid return label or any reasonable commercial solution.
In practice, exercising the right of withdrawal becomes almost impossible because of the excessive return costs.
I definitely do not recommend this website.
12 June 2026
Unprompted review
The website and the checkout process is…
The website and the checkout process is really simplified for user experience
12 June 2026
Reply from Matratzen Discount
Hello Paras,
thank you for your great feedback! 😊 We are very pleased to hear that you find the user-friendliness of our website and the checkout process enjoyable.
We wish you a good night with your new product!
Best regards and sweet dreams! 🌙
Hallo Paras,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du die Benutzerfreundlichkeit unserer Website und den Checkout-Prozess als angenehm empfindest.
Wir wünschen dir eine gute Nacht auf deinem neuen Produkt!
Liebe Grüße und gute Träume! 🌙
Exactly as ordered
26 May 2026
Reply from Matratzen Discount
Hello Hugo,
thank you very much for your great review! We are very pleased to hear that everything arrived exactly as ordered. It is especially nice to know that you like the K16 mattress so much. We wish you many restful nights on your new mattress!
Best regards!
Hallo Hugo,
vielen Dank für deine großartige Bewertung! Es freut uns sehr zu hören, dass alles genau wie bestellt bei dir angekommen ist. Besonders schön ist es, dass dir die K16 Matratze so gut gefällt. Wir wünschen dir viele erholsame Nächte auf deiner neuen Matratze!
Herzliche Grüße!
Excellent mattress.
25 May 2026
Reply from Matratzen Discount
Hello Tonyg,
thank you very much for your great feedback! We are very pleased to hear that you are satisfied with your new mattress. 😊
We wish you many restful nights and sweet dreams!
Best regards!
Hallo Tonyg,
vielen Dank für dein tolles Feedback! Es freut uns sehr zu hören, dass du mit deiner neuen Matratze zufrieden bist. 😊
Wir wünschen dir viele erholsame Nächte und süße Träume!
Liebe Grüße!
Reply from Matratzen Discount
Hello Jari,
thank you very much for your great review! We are very pleased to hear that you are so satisfied with our products. It is especially nice that you liked the Sleezzz® Cool Gel Foam Neck Support Pillow and the K16 Cold Foam Mattress so much. 😊
We wish you many relaxing nights and sweet dreams! 🌙
Best regards!
Hallo Jari,
vielen Dank für deine großartige Bewertung! Es freut uns sehr zu hören, dass du mit unseren Produkten so zufrieden bist. Besonders schön ist es, dass dir das Sleezzz® Cool Gel-Schaum Nackenstützkissen und die Kaltschaummatratze K16 so gut gefallen. 😊
Wir wünschen dir viele entspannte Nächte und süße Träume! 🌙
Liebe Grüße!
I still wait on the delivery.
31 May 2026
Reply from Matratzen Discount
Hello Sven,
thank you for your feedback. I'm sorry to hear that you are still waiting for your delivery. Some time has passed in the meantime. How is it looking currently? Has your product arrived yet?
I would appreciate a quick update. If your order is still not with you, please feel free to contact our customer service at customer-service@matratzen.discount with your order number so we can assist you as quickly as possible.
I hope the issue has been resolved by now and that you can enjoy many relaxing nights with it!
Best regards!
Hallo Sven,
vielen Dank für dein Feedback. Es tut mir leid zu hören, dass du noch auf deine Lieferung wartest. Inzwischen ist ja etwas Zeit vergangen. Wie sieht es denn aktuell aus? Ist dein Produkt inzwischen angekommen?
Ich würde mich über ein kurzes Update freuen. Falls deine Bestellung immer noch nicht bei dir ist, kannst du dich gerne mit deiner Bestellnummer an unseren Kundenservice unter customer-service@matratzen.discount wenden, damit wir dir schnellstmöglich helfen können.
Ich hoffe, dass sich das Problem inzwischen gelöst hat und du bereits viele entspannte Nächte damit verbringen kannst!
Liebe Grüße!
Reply from Matratzen Discount
Hello Viktoriia,
thank you very much for your great review! We are very pleased to hear that you are satisfied with the order and the quality of our products. It is especially nice that the delivery of your folding mattress arrived so quickly.
We wish you many pleasant nights and much joy with your new mattress!
Best regards and sweet dreams! 🌙
Hallo Viktoriia,
vielen Dank für deine großartige Bewertung! Es freut uns sehr zu hören, dass du mit der Bestellung und der Qualität unserer Produkte zufrieden bist. Besonders schön ist es, dass die Lieferung deiner Faltmatratze so schnell bei dir angekommen ist.
Wir wünschen dir viele angenehme Nächte und viel Freude mit deiner neuen Matratze!
Liebe Grüße und gute Träume! 🌙
Excellent
I found them after a long search. The mattresses are fantastic and the prices are excellent.
14 April 2026
Reply from Matratzen Discount
Hello Nagy,
thank you very much for your great reviews! 😊 We are very pleased to hear that you found us after a long search and that you are satisfied with our mattresses and prices. It is especially nice to know that the children love the Supportho Premium mattress and find it very comfortable. Great! <3
Then I wish your entire family many pleasant nights on your new mattresses! If you have any questions or need further information, we are always happy to help.
Sleep well and sweet dreams! 🌙
Hallo Nagy,
vielen Dank für deine großartigen Bewertungen! 😊 Es freut uns sehr zu hören, dass du nach langer Suche bei uns fündig geworden bist und mit unseren Matratzen sowie den Preisen zufrieden bist. Besonders schön ist es zu wissen, dass die Kinder die Supportho Premium Matratze lieben und sie als sehr bequem empfinden. Großartig! <3
Dann wünsche ich eurer gesamten Familie viele angenehme Nächte auf euren neuen Matratzen! Solltest du noch Fragen haben oder weitere Informationen benötigen, stehen wir dir jederzeit gerne zur Verfügung.
Schlaft gut und träumt süß! 🌙
Wondering when it will arrive.
2 June 2026
Reply from Matratzen Discount
Hello J Panchal,
thank you for your review! 😊 We are sorry that you have to wait for your order. You should have received a shipping confirmation with a link to track your shipment. Please check your emails to see the current status of your delivery. If you cannot find the link, feel free to contact our customer service at customer-service@matratzen.discount with your order number so we can assist you further.
We hope you receive your order soon!
Best regards and sweet dreams! 🌙
Hallo J Panchal,
vielen Dank für deine Bewertung! 😊 Es tut uns leid, dass du auf deine Bestellung warten musst. Du solltest eine Versandbestätigung mit einem Link zur Sendungsverfolgung erhalten haben. Bitte schau in deine E-Mails, um den aktuellen Status deiner Lieferung einzusehen. Falls du den Link nicht finden kannst, melde dich gerne bei unserem Kundenservice unter customer-service@matratzen.discount mit deiner Bestellnummer, damit wir dir weiterhelfen können.
Wir hoffen, dass du deine Bestellung bald erhältst!
Liebe Grüße und gute Träume! 🌙
Reply from Matratzen Discount
Hello Marius,
thank you very much for your great feedback! 😊 We are very pleased to hear that you are satisfied with the fast delivery and the quality.
We wish you many relaxing nights with your new product.
Sleep well and sweet dreams! 🌙
Hallo Marius,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit der schnellen Lieferung und der Qualität zufrieden bist.
Wir wünschen dir viele entspannte Nächte auf deinem neuen Produkt.
Schlaf gut und träum süß! 🌙
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