Back in ApriI 2026 I ordered a Sleezzz® Diamond pocket spring mattress T1000 80 x 200 cm H2/H3 after searching numerous websites and not being able to find the above size for my IKEA day bed, as... See more
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Fraud. Order 15 cm, received 10 cm. Cerified from website washed cover, from internal declaration NOT washed. Without any marks of product factory, country and certificate. Attached prospect is fake.... See more
Their matrass is of the highest quality. Their price/quality is excellent. And the customer service is friendly and kind. And it was delivered on time without any problems. In short excellent company... See more
I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
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Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
15K reviews
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Reply from Matratzen Discount
Hallo Auliceia,
hartelijk dank voor je geweldige beoordelingen! We zijn erg blij te horen dat je zo tevreden bent met je CloudComfort Premium koudschuimmatras. 😊❤️
Het is geweldig om te weten dat je veel ontspannende nachten op je nieuwe matrassen kunt genieten. We doen altijd ons best om onze klanten de best mogelijke slaapkwaliteit te bieden, en je positieve feedback motiveert ons om ons best te blijven doen.
We wensen je veel fijne nachten en ontspannende uren op je matrassen!
Lieve groeten en slaap lekker! 🌙
Hallo Auliceia,
vielen Dank für deine wunderbaren Bewertungen! Es freut uns sehr zu hören, dass du mit deiner CloudComfort Premium Kaltschaummatratze so zufrieden bist. 😊❤️
Es ist großartig zu wissen, dass du viele erholsame Nächte auf deinen neuen Matratzen genießen kannst. Wir sind stets bemüht, unseren Kunden die bestmögliche Schlafqualität zu bieten, und dein positives Feedback motiviert uns, weiterhin unser Bestes zu geben.
Wir wünschen dir viele angenehme Nächte und erholsame Stunden auf deinen Matratzen!
Liebe Grüße und schlaf gut! 🌙
Bad quality
20 April 2026
Reply from Matratzen Discount
Hello Haitham,
thank you very much for your feedback. We are very sorry to hear that you are dissatisfied with the quality of both the CloudComfort Cool cold foam topper and the Sleezzz® Cool cooling effect pillow.
We wish you all the best and hope that you will sleep better again soon.
Hallo Haitham,
vielen Dank für deine Rückmeldungen. Es tut uns sehr leid zu hören, dass du mit der Qualität sowohl des Kaltschaumtopper CloudComfort Cool als auch des Sleezzz® Cool Kühl-Effekt Kissens unzufrieden bist.
Wir wünschen dir alles Gute und hoffen, dass du bald wieder besser schläfst.
Reply from Matratzen Discount
Hello Rasa,
thank you very much for your great review! We are thrilled to hear that everything was perfect. 😊 If you have any questions or requests in the future, we are always here to help.
We wish you a good night with your new product!
Best regards!
Hallo Rasa,
vielen Dank für deine tolle Bewertung! Es freut uns riesig zu hören, dass alles perfekt war. 😊 Solltest du in Zukunft Fragen oder Wünsche haben, stehen wir dir jederzeit gerne zur Verfügung.
Wir wünschen dir eine gute Nacht auf deinem neuen Produkt!
Liebe Grüße!
Has not arrived
Has not arrived, delivery date was 30th it's now the 5th they have not contacted me no tracking number
No help, would never use them again, l would of give no stars but I had to give one, it finally arrived took over two weeks not two or three days
26 April 2026
Reply from Matratzen Discount
Hello Francis,
I am really sorry that you have not received your mattress yet.
You should actually receive an email with a tracking number as soon as it has been shipped. Have you checked your spam folder?
Please send us an email at customer-service@matratzen.discount with your order number so we can check the shipping status as quickly as possible and assist you.
We hope that the issue will be resolved soon and wish you many relaxing nights on your new mattress!
Best regards and sweet dreams! 🌙
Hallo Francis,
es tut mir wirklich leid, dass du deine Matratze noch nicht erhalten hast.
Eigentlich bekommst du, sobald sie versendet wurde, eine eMail mit Sendungsverfolgungsnummer. Hast du deinen Spam Ordner geprüft?
Bitte sende uns eine E-Mail an customer-service@matratzen.discount mit deiner Bestellnummer, damit wir den Versandstatus schnellstmöglich prüfen und dir weiterhelfen können.
Wir hoffen, dass sich das Problem bald klärt und wünschen dir dann viele entspannte Nächte auf deiner neuen Matratze!
Liebe Grüße und gute Träume! 🌙
Bad delivery
I ordered 2 mattresses, received only 1. And i still see same mattress as available immediately. Nobody replies to my emails, after phone call i still got no answers when or will i get it...
1 May 2026
Unprompted review
change to previous review
I must retract my earlier review as the mattresses arrived within 5 days of ordering. There was a bank holiday in between so a reason for delay. I also got a reply from the company as to my review and the tracking worked well. Would use again.
4 May 2026
Unprompted review
Reply from Matratzen Discount
Hello Sam,
I am sorry to hear that you have to wait so long for your delivery. Please check the shipping confirmation email, where you will find a tracking link. If the product was actually in stock and has already been shipped. You can also try to contact our customer service again.
Please note that some customers accidentally reply to our no-reply addresses, which will not be delivered. Additionally, we do not receive emails if there are too many large attachments, and please ensure that our email address really ends with "@matratzen.discount". Sometimes customers try to add .de or .com, which is then incorrect.
Experience shows that our responses sometimes end up in the spam folder. Please check this if you have not received our feedback.
If you need further assistance, please contact our customer service at customer-service@matratzen.discount. We are here for you!
We hope you receive your order soon and wish you a good night on your new product! 🌙
Hallo Sam,
es tut mir leid zu hören, dass du so lange auf deine Lieferung warten musst. Bitte überprüfe die Versandbestätigungsmail, dort findest du einen Tracking-Link. Falls das Produkt überhaupt auf Lager war und schon versendet wurde. Du kannst dich also gern auch nochmal versuchen an unseren Kundenservice zu wenden.
Bitte beachte, dass einige Kunden versehentlich auf unsere no-reply-Adressen antworten, was nicht zugestellt wird. Zudem empfangen wir keine Mails, wenn zu viele große Anhänge enthalten sind, und achte bitte darauf, dass unsere E-Mail-Adresse wirklich mit "@matratzen.discount" endet. Manchmal versuchen Kunden, .de oder .com anzuhängen, was dann nicht korrekt ist.
Erfahrungsgemäß landen unsere Antworten manchmal im Spam-Ordner. Bitte prüfe diesen, falls du unsere Rückmeldung nicht erhalten hast.
Falls du weitere Hilfe benötigst, kontaktiere bitte unseren Kundenservice unter customer-service@matratzen.discount. Wir sind für dich da!
Wir hoffen, dass du bald deine Bestellung erhältst und wünschen dir eine gute Nacht auf deinem neuen Produkt! 🌙
Reply from Matratzen Discount
Hello Jarmo,
thank you for your feedback! 😊 We are very pleased that you are satisfied with the fast delivery.
Best regards and sweet dreams! 🌙
Hallo Jarmo,
vielen Dank für dein Feedback! 😊 Es freut uns sehr, dass du mit der schnellen Lieferung zufrieden bist.
Liebe Grüße und gute Träume! 🌙
Quick delivery and good quality
18 April 2026
Reply from Matratzen Discount
Hello Hannamari,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with the quick delivery and the quality.
We wish you many relaxing nights with your new product!
Sleep well and sweet dreams! 🌙
Hallo Hannamari,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du mit der schnellen Lieferung und der Qualität zufrieden bist.
Wir wünschen dir viele entspannte Nächte auf deinem neuen Produkt!
Schlaf gut und träum süß! 🌙
Reply from Matratzen Discount
Hello Ronald,
thank you very much for your great and wonderful review! 😊 We are thrilled to hear that you are so satisfied with the Sleezzz Premium mattress. It is always nice to know that our products help our customers enjoy restful nights and sweet dreams. We wish you many relaxing nights on your new mattress and hope it provides you with the comfort you desire.
If you have any further questions or suggestions, please do not hesitate to contact us. We are always happy to assist you and look forward to helping you. Your feedback is very important to us, and we appreciate that you took the time to share your experiences with us.
Once again, thank you for your feedback and best regards! 🌙
Hallo Ronald,
vielen Dank für deine großartige und wunderbare Bewertung! 😊 Es freut uns riesig zu hören, dass du mit der Sleezzz Premium Matratze so zufrieden bist. Es ist immer schön zu wissen, dass unsere Produkte dazu beitragen, dass unsere Kunden erholsame Nächte und süße Träume genießen können. Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze und hoffen, dass sie dir den Komfort bietet, den du dir wünschst.
Solltest du weitere Fragen oder Anregungen haben, zögere bitte nicht, dich bei uns zu melden. Wir stehen dir jederzeit gerne zur Verfügung und freuen uns, dir weiterhelfen zu können. Dein Feedback ist uns sehr wichtig, und wir schätzen es, dass du dir die Zeit genommen hast, uns deine Erfahrungen mitzuteilen.
Nochmals vielen Dank für dein Feedback und liebe Grüße! 🌙
9 WEEKS - NO DELIVERY, no communication
I placed an order for a mattress topper at the end of January. By the end of March, NEARLY 9 WEEKS LATER, the item had still not been dispatched. The delivery date shown during the ordering process influenced my decision to purchase, which makes this situation even worse.
What is particularly unacceptable is that after the initially indicated delivery date passed, no one contacted me. At no point did customer service reach out proactively; I had to chase them myself every single time for updates. Each time I was given vague responses and new promises that the item would be shipped “soon”, which never happened.
Even more concerning, the product is still shown as available to order on the website, despite clearly not being in stock. This is misleading and wastes customers’ time. The company could have simply informed me that the item was unavailable and cancelled the order right away. Instead, I lost almost 2 MONTHS waiting and dealing with this situation.
After repeated delays, lack of communication, and misleading information, I could no longer wait and cancelled the order myself. I would not buy from this company NEVER again.
If you value your time and peace of mind, I strongly advise ordering elsewhere.
18 March 2026
Unprompted review
Reply from Matratzen Discount
Hello Joseph,
thank you very much for your positive review! 😊 We are very pleased to hear that you are satisfied with our service. If you have any questions or requests in the future, we are always here to help.
Best regards and sweet dreams! 🌙
Hallo Joseph,
vielen Dank für deine positive Bewertung! 😊 Es freut uns sehr zu hören, dass du mit unserem Service zufrieden bist. Solltest du in Zukunft Fragen oder Wünsche haben, stehen wir dir jederzeit gerne zur Verfügung.
Liebe Grüße und gute Träume! 🌙
AVOID!!!!
I wish I read the reviews before buying from this company! 😭Unfortunately I have to give at least 1 star, if I could I would not even do that! Ordered the mattresses and they are the wrong size - by the way deliver to the UK took 6 working days!
Contacted the company who advised that we would have to send it back on our own money within 14 days! There is no shipping company that takes mattresses this size from UK to Germany unless I pay 3 times of the price of the mattress. So now I am out of pocket by almost £200 and no way to return! The customer service is AWFUL TRULY AWFUL! The best part is - now 1 MONTH DOWN THE LINE GLS sent us a letter demanding £52 custom fees! When we bought the mattresses there was no mentioning of this (nowhere obvious)! Neither before delivery or at delivery when I could have refused this, but a month later! When I contacted the company, they just said - "The shipping conditions are accessible with exactly two clicks and are in no way hidden. On the bottom it is noted, that there are possible custom fees in UK, Norway and Switzerland.
As the UK is not part of the EU, custom fees should be common when ordering in Germany (for example).
Why exactly you received the invoice from GLS that late, we cannot say." - basically called me stupid after being ignorant and unhelpful! I checked, it was indeed mentioned in the small print on page 43... thanks!
All I can say AVOID AVOID AVOID!!!! By the way the mattress is awful!
7 April 2026
Unprompted review
Reply from Matratzen Discount
Hello Anna,
we are sorry to hear that you are dissatisfied. We can understand how frustrating this situation is for you.
What do you mean the mattresses are the wrong size? Did you order the wrong size or did we deliver the wrong size? That is an important distinction. If we sent the wrong one, meaning it was our mistake, the return should have actually been free. If you ordered incorrectly, then unfortunately, the return costs must be borne by you. You can see from the prices why.
Custom fees unfortunately apply when importing items from the EU to GB. We wish you hadn't left the EU, it just makes life harder for all of us :(
The shipping conditions are actually just 2 clicks away and are not 43 pages long. Here: https://matratzen.discount/en-gb/epc/s/shop/en/service/shipping-conditions
It is stated in the fifth of five sentences and is underlined.
It also states that delivery to GB takes 3-4 working days. Admittedly, it took 2 days longer for you, sorry for that, there must have been some delay along the way.
Best regards! 🌙
Hallo Anna,
es tut uns leid zu hören, dass du unzufrieden bist. Wir können gut nachvollziehen, wie frustrierend diese Situation für dich ist.
Was heißt die Matratzen sind die falsche Größe? Hast du die falsche Größe bestellt oder haben wir die falsche Größe geliefert? Das ist ein wichtiger Unterschied. Wenn wir die falsche gesendet haben, es also unser Fehler ist, hätte die Rücksendung eigentlich kostenlos sein müssen. Wenn du selbst falsch bestellt hast, dann ist es leider in der Tat so, dass die Rücksendekosten selbst getragen werden müssen. Du siehst ja anhand der Preise, warum.
Zollgebühren fallen leider an, wenn man Sachen von der EU nach GB importiert. Wir wünschten, ihr wärt nicht aus der EU ausgetreten, das macht uns allen nur das Leben schwerer :(
Die Versandbedingungen sind übrigens tatsächlich exakt 2 Klicks entfernt und sind keine 43 Seiten lang. Hier: https://matratzen.discount/en-gb/epc/s/shop/en/service/shipping-conditions
Es steht im fünften von fünf Sätzen und ist unterstrichen.
Da steht übrigens auch, dass die Lieferung nach GB 3-4 Werktage dauert. Zugegeben, bei dir hat es 2 Tage länger gedauert, sorry dafür, da gab es unterwegs wohl irgendeine Verspätung.
Liebe Grüße! 🌙
I am very disappointed with my…
I am very disappointed with my experience.
I placed an order and tried to use a discount code, but it did not work during checkout. When I contacted customer service afterward, they refused to apply the discount to my existing order and instead only offered a voucher for a future purchase, which does not really solve the issue.
On top of that, I still have not received my topper mattress, even though quite a long time (14/4) has passed since I placed the order. At this point, I am left with the feeling that customer service is not interested in finding a fair solution, only in avoiding responsibility.
Very frustrating experience. I expected much better service, clearer communication, and faster delivery.
I hope the company will finally respond properly and resolve this.
26 April 2026
Unprompted review
Reply from Matratzen Discount
Hello Kristian,
thank you for your feedback. We are sorry to hear that you had issues with your discount code and that your order has not yet arrived.
I believe there are currently general delivery difficulties with our supplier regarding the toppers, but I do not know any exact details. Customer service can certainly provide more information about this :)
I am sorry that you had such a bad experience.
Best regards and sweet dreams! 🌙
Hallo Kristian,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du Probleme mit deinem Rabattcode hattest und deine Bestellung noch nicht angekommen ist.
Ich glaube bei den Toppern gibt es grade generell Lieferschwierigkeiten von unserem Lieferanten, aber ich kenne keine genauen Details. Der Kundenservice kann dazu sicher mehr sagen :)
Es tut mir leid dass du so eine schlechte Erfahrung gemacht hast.
Liebe Grüße und gute Träume! 🌙
Reply from Matratzen Discount
Hello Andrew,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with our quick and easy service as well as the product information.
We wish you a good night on your new mattress!
Best regards and sweet dreams! 🌙
Hallo Andrew,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du mit unserem schnellen und einfachen Service sowie den Produktinformationen zufrieden bist.
Wir wünschen dir eine gute Nacht auf deiner neuen Matratze!
Liebe Grüße und gute Träume! 🌙
Reply from Matratzen Discount
Hello Jaydeep,
thank you very much for your positive review! 😊 We are very pleased to hear that you are satisfied with the product and the timely delivery.
We wish you many restful nights on your new mattress!
Sleep well and sweet dreams! 🌙
Hallo Jaydeep,
vielen Dank für deine positive Bewertung! 😊 Es freut uns sehr zu hören, dass du mit dem Produkt und der pünktlichen Lieferung zufrieden bist.
Wir wünschen dir viele erholsame Nächte auf deiner neuen Matratze!
Schlaf gut und träum süß! 🌙
Reply from Matratzen Discount
Hello Irena,
thank you very much for your great review! We are very pleased to hear that you are satisfied with the quick ordering and delivery.
We wish you much joy with your new product!
Best regards and sweet dreams! 🌙
Hallo Irena,
vielen Dank für deine tolle Bewertung! Es freut uns sehr zu hören, dass du mit der schnellen Bestellung und Lieferung zufrieden bist.
Wir wünschen dir viel Freude mit deinem neuen Produkt!
Liebe Grüße und gute Träume! 🌙
Arrived on time and was well wrapped
Arrived on time and was well wrapped. After unfolding for 48 hours, mattresses were just as expected, very good price too.
11 April 2026
Reply from Matratzen Discount
Hello Gary,
thank you very much for your great and positive feedback! 😊 We are really pleased to hear that the mattresses arrived on time and well wrapped. It is very important to us that our customers are satisfied with our products, and it is wonderful to know that you are also happy with the price of our CloudComfort Premium cold foam mattress. We wish you and your guests many restful nights on your new mattresses so that you can enjoy the best possible sleep quality.
Sleep well and sweet dreams! 🌙
Hallo Gary,
vielen Dank für dein tolles und positives Feedback! 😊 Es freut uns wirklich sehr zu hören, dass die Matratzen pünktlich und gut verpackt bei dir angekommen sind. Es ist uns ein großes Anliegen, dass unsere Kunden mit unseren Produkten zufrieden sind, und es ist wunderbar zu wissen, dass du mit dem Preis unserer Kaltschaummatratze CloudComfort Premium ebenfalls zufrieden bist. Wir wünschen dir und deinen Gästen viele erholsame Nächte auf deinen neuen Matratzen, damit ihr die bestmögliche Schlafqualität genießen könnt.
Schlaf gut und träum süß! 🌙
Communication was terrible
Product was very good. BUT the customer care was terrible. The lady sounded disrespectful in email communication. And NO, they don't deliver on the time they mentioned on the website. It's called "lie".
13 April 2026
Unprompted review
Reply from Matratzen Discount
Hello Esrat,
thank you for your feedback. We are glad that you are satisfied with the product. We are sorry to hear that you were dissatisfied with our customer service. We apologize for the impression you received.
We wish you all the best!
Hallo Esrat,
vielen Dank für dein Feedback. Es freut uns, dass du mit dem Produkt zufrieden bist. Es tut uns leid zu hören, dass du mit unserem Kundenservice unzufrieden warst. Wir löchten uns für den Eindruck entschuldigen, den du erhalten hast.
Wir wünschen dir alles Gute!
Reply from Matratzen Discount
Hello Louisa,
thank you for your review! 😊 We are glad to hear that you are satisfied with the mattress. We understand that it is a bit softer than expected. If you have any questions or need assistance, we are here for you.
We wish you a good night on your new mattress!
Best regards and sweet dreams! 🌙
Hallo Louisa,
vielen Dank für deine Bewertung! 😊 Es freut uns zu hören, dass du mit der Matratze zufrieden bist. Wir verstehen, dass sie etwas weicher ist als erwartet. Falls du Fragen hast oder Unterstützung benötigst, sind wir gerne für dich da.
Wir wünschen dir eine gute Nacht auf deiner neuen Matratze!
Liebe Grüße und gute Träume! 🌙
Very happy
Ordered from Greece and didn't expect great service from abroad but both the matress and the delivery were amazing. Posted quickly and I love the matress,great quality. 👍
24 November 2025
Reply from Matratzen Discount
Hello Angeliki,
thank you very much for your wonderful feedback and the great review! 😊 We are extremely pleased to hear that you are so satisfied with the Supportho Premium cold foam mattress and that it fits perfectly in your bed. We place great value on providing our international customers with the best possible service, and it is nice to know that we were able to bring you joy with the fast delivery and the high quality of the mattress.
We wish you many restful and relaxing nights on your new mattress! May it provide you with the comfort and support you desire, so that you can wake up refreshed and full of energy every morning.
Best regards and sweet dreams! 🌙
Hallo Angeliki,
vielen Dank für deine wunderbare Rückmeldung und die tolle Bewertung! 😊 Es freut uns ungemein zu hören, dass du mit der Kaltschaummatratze Supportho Premium so zufrieden bist und dass sie perfekt in dein Bett passt. Wir legen großen Wert darauf, unseren internationalen Kunden den bestmöglichen Service zu bieten, und es ist schön zu wissen, dass wir dir mit der schnellen Lieferung und der hohen Qualität der Matratze eine Freude bereiten konnten.
Wir wünschen dir viele erholsame und entspannte Nächte auf deiner neuen Matratze! Möge sie dir den Komfort und die Unterstützung bieten, die du dir wünschst, damit du jeden Morgen erfrischt und voller Energie aufwachen kannst.
Liebe Grüße und gute Träume! 🌙
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