Matratzen Discount Reviews 13,474

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and comfort, often highlighting the great value for the price. Many people appreciate the fast and reliable delivery service, noting that items arrive well-packed and in perfect condition. The ease of ordering and the availability of European sizes are also frequently mentioned as positive aspects. However, some customers experienced issues with delivery times, finding them longer than initially promised or encountering delays with tracking information. A few other people also felt that the product description did not accurately match their expectations, or that the mattress firmness was not as anticipated. There were also occasional mentions of unexpected customs charges upon delivery.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are satisfied with their purchases,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising its speed and efficiency.... See more

Quality

Reviewers mention positive feedback about quality. Many customers are very satisfied with the quality of the... See more

Price

People report positive experiences with price, often finding products to be of high quality for a reasonable... See more

Order

Users describe ambiguous interactions with order. Many customers report significant delays, with some waiting... See more

Based on these reviews

Rated 4 out of 5 stars

Very good prices. Products are manufactured in EU! Customer service replied fast and was friendly. Tracking the order was possible from the links. However, the promised delivery time was not achieved.... See more

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Rated 4 out of 5 stars

The mattress was delivered on time and seems to be of good quality. However, it would have been a flawless experience if a pickup service for old mattress is also provided, even for a small fee.

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Rated 5 out of 5 stars

We have had a great experience with this company and have shopped here several times. The products are always top quality and meet our expectations every single time. Shipping to Denmark is fast... See more

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Rated 5 out of 5 stars

Was looking to replace a European size mattress topper that was originally from IKEA but which is not sold at IKEA any more. This is a great site to get European sizes and the mattress I bought is gre... See more

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Rated 5 out of 5 stars

Easy to Order,found just right size of mattress. Not having them yet,next week delivery notified,after tested and approved It,s like promissed i,ll give My review from mattress i bought. Waiting to h... See more

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Rated 5 out of 5 stars

I ordered a 200×90×21 mattress from this company. The mattress arrived in a very short time, and the carrier contacted me about the delivery time. I unpacked the mattress and, according to the instruc... See more

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Rated 5 out of 5 stars

Ultra fast and correct delivery. The matras and topper are like a cloud sent from heaven. Unbelievable for that price. Now we sleep & see how long the quality lasts. I'm going to order duvet now as I... See more

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Rated 5 out of 5 stars

I ordered Supportho Premium cold foam mattress 180 x 200 cm, height 18 cm, firmness level H2/H3. It came so quick, and I sleep so much better now. I want to thank you for making such a good... See more

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Rated 5 out of 5 stars

They shipped my mattress to Denmark and there was absolutely no problems. The mattress is absolutely as good as any mattress I would have bought here in Denmark, but this one only costs half as much.... See more

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Rated 5 out of 5 stars

This is the second Sleezzz T23 H2/H3 reversible mattress we bought here. Very comfortable and good quality for the money. The site is quick and easy to use for placing an order, great prices and free... See more

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Rated 5 out of 5 stars

I am very satisfied with the mattresses I ordered. The quality is excellent and they are very comfortable. The delivery was slightly delayed, but this was due to GLS and not the company. Overall, eve... See more

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Rated 3 out of 5 stars

The product was supposed to arrive in just few days but more than 20 at the end were required. The product is fine I would Like to suggest to modify the communication strategy 👍🏻

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Rated 3 out of 5 stars

I would give 5stars for the product itself. It is worth the value and the quality is very nice. The mattress can be used either side if you want firm or soft. It came in rolled and can be carried a... See more

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Rated 5 out of 5 stars

I have made a purchase of a mattress, a mattress topper and a mattress protector. The delivery was exceptionally fast and the products are of high quality. This is the best mattress I have ever own... See more

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Rated 5 out of 5 stars

I was pleasantly surprised by the fast delivery. The mattresses were on sale, we had guests coming over: everything went great. Recommendations!

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Rated 2 out of 5 stars

Tilaamani patja ei oikein vastannut kuvausta eikä odotuksiani. Halusin palauttaa tuotteen, mutta se pitää tehdä omalla kustannuksellaan. Tulee Suomesta palautukselle hintaa patjan hinta. En suositt... See more

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Rated 3 out of 5 stars

Ist okay, aber nicht super. Die Matratzenhöhe ist nicht exakt 16 cm. Seite H4 ist unbequem.

Rated 1 out of 5 stars

The mattress topper ordered on February 1st has still not been shipped as of today (March 18th)! Despite multiple inquiries, customer service only sends an automated email with the same text, saying... See more

Rated 5 out of 5 stars

Bought an ergonomic foam mattress H2/H3 about 2 weeks ago. Got it in 3 days, and It turned out to be so good I decided to buy one more in a different size.

Company replied

Rated 5 out of 5 stars

Everything went smoothly, the mattresses arrived on time, very well packed. It was easy to unpack and they went back into their natural shape quickly. They are of excellent quality and the price was r... See more

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Rated 5 out of 5 stars

After a bit of s delay, and some issues that ended up being because of GLS everything arrived and I am very satisfied

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Rated 5 out of 5 stars

very satisfied with the quality of product like it mentioned in advertisment..its really a product. thx and highly recomended.

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Rated 5 out of 5 stars

Very good customer service. One part of our order came within a few days . The remaining item was a bit delayed but when I asked about it, it arrived the next day. Thank you

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Rated 5 out of 5 stars

Very fast delivery. The mattress feels high quality, at least at first. Nothing negative to say at this point.

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Rated 5 out of 5 stars

Very pleased with the price and quality of the mattress topper. I was astonished at the very low delivery costs too. Would be happy to use them again.

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Rated 5 out of 5 stars

We already use mattress for 2weeks. Good choice,great price,excellent sleep. We thought it will be more firm,but still it's alright 🤞🏽😁.

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Rated 1 out of 5 stars

I ordered this mattress mainly due to the 1-2 day delivery ‘promise’. However a week later I still have not received the mattress. I have tracking for the German GLS delivery part - saying cleared... See more

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Rated 5 out of 5 stars

This is the second time I'm buying from you. My first experience was so positive and that's why I came back. Thank You!

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Rated 5 out of 5 stars

Good quality on the mattresses. OK delivery time. Would buy the next mattress from this site.

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Rated 5 out of 5 stars

I'm ordering for the second time, this time for kids. Came in less than a week. We are very satisfied with the quality. Good shop, I'll also send goods. Thank you.

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Rated 5 out of 5 stars

Mattresses were delivered exactly on time. The fit is perfect. They are nicely firm. We are happy with the comfort

Rated 4 out of 5 stars

For the price the quality is fine it should be a bit hard to provide some better comfort

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Rated 3 out of 5 stars

Just be aware if you buy from Switzerland then you have to pay taxes few days later after delivery.

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Rated 5 out of 5 stars

Good experience. Quick delivery (4 working days from Germany to Denmark). Mattress is nice.

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Rated 5 out of 5 stars

Second mattress I’ve bought. Great price to quality and service ratio.

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Rated 1 out of 5 stars

Advertise as free shipping all over website however I received a customs charge of £45. There is no mention on the website of this or when checking out the item. Emailed them about it and was told thi... See more

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Rated 5 out of 5 stars

When the madrass came, i thought it it had the wrong size, but when i packed it out, it was perfekt.

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Rated 1 out of 5 stars

Absolutely ridiculous customer service What a joke. I reported that the topper wasn’t the right height, and instead of actually helping, they kept sending me endless “instructions” on how to measur... See more

Rated 1 out of 5 stars

I wish i read the reviews of the shop before deciding to buy from them. The matress was delivered way later than expected, the smell is very toxic and still strong after a full week, despite the... See more

Rated 5 out of 5 stars

Perfect, firmness is as we wanted, quick delivery

Company replied

Rated 1 out of 5 stars

The quality overall is OK not the best. But trying return it is hell, because they say they give you your money back if you return it BUT, YOU have to PAY for the shipping. So it becomes more expensiv... See more

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Rated 1 out of 5 stars

Bought two matresses, one toplayer and one solid. The top came quick the other was promised november 26th, I have sent 3 emails asking if it is sent and when expected delivery. No answers. I bought w... See more

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Rated 1 out of 5 stars

I never received my order. I ordered the mattress on the 1st of September and it was intended to arrive on the 4th, it is now the 8th and it never arrived though I have received an email asking how sa... See more

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Rated 1 out of 5 stars

I wouldn’t even give 1 star, absolutely awful company. Ordered a mattress in September and still not been delivered. Tried emailing and calling but just getting no where, no mattress, no apology, no e... See more


Company details

  1. Mattress Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Linens Store

Written by the company

Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.


Contact info

4.2

Great

TrustScore 4 out of 5

13K reviews

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Rated 2 out of 5 stars

NOT as described!

The delivery was promised but they changed it to pick up order after payment was made.

Also the height of the mattress is NOT 16 cms instead it is 14 cms even after leaving it for 90hrs

7 March 2026
Rated 1 out of 5 stars

6 weeks late, and it hasn’t even been shipped yet

The mattress topper ordered on February 1st has still not been shipped as of today (March 18th)! Despite multiple inquiries, customer service only sends an automated email with the same text, saying that due to production delays, a one-week delay is expected. It’s always the same template message, and of course nothing ever arrives. The estimated delivery dates provided at the time of ordering are completely unrealistic and misleading to customers. We paid for the product and have been waiting for months—if we receive it at all…
Avoid this store at all costs!

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Lack of communication with customers.

I got drunk to cancel an order, poor customer support, no phone, no chat, no response to emails. Lack of communication with customers. They read the email and didn't respond. I don't recommend.

13 March 2026
Unprompted review
Matratzen Discount logo

Reply from Matratzen Discount

Hello Panayotka,

We're sorry to hear that you've had trouble with our customer service.

Please note that some customers accidentally reply to our no-reply addresses (order/shipping emails), which causes these emails to fail to deliver. We also do not receive emails if there are too many attachments, so we ask that you avoid attaching too many large files or images.

Our email address actually ends with “@matratzen.discount”. Sometimes a .de or .com is mistakenly added, which causes problems. In addition, experience has shown that our replies sometimes end up in the recipient’s spam folder. Please check your spam folder as well.

We’d love to help you and are available at customer-service@matratzen.discount.


We hope your issue is resolved soon and wish you all the best! 🌙

Rated 1 out of 5 stars

Where is my order?

I'm still waiting for a part of my order to arrive. The order was places on 28th January. Costumer service won't answer my email, so I have no further details!

28 January 2026
Unprompted review
Matratzen Discount logo

Reply from Matratzen Discount

Hi Mandy,

I'm sorry to hear that you're still waiting for part of your order. That's certainly frustrating.

If you haven’t received a reply to your emails yet, it’s possible that you replied to one of the automated emails (order confirmation, etc.) sent from a no-reply address. These emails are not delivered.

We’d also like to point out that we don’t receive emails if they contain too many attachments. Please be careful not to attach too many large files or images. Our email address actually ends with “@matratzen.discount”; please do not add .de or .com, as this will result in an incorrect address.

In our experience, our replies sometimes end up in the recipient’s spam folder. Please check this folder as well if you haven’t received our reply.

To find a quick solution, please send an email directly to customer-service@matratzen.discount with your order number. We’d be happy to help you.

I hope the issue can be resolved quickly and that you’ll receive the information you need soon.

Have a good night!

Rated 3 out of 5 stars

Ist okay

Ist okay, aber nicht super.
Die Matratzenhöhe ist nicht exakt 16 cm.
Seite H4 ist unbequem.

24 February 2026
Rated 1 out of 5 stars

I wish i read the reviews of the shop…

I wish i read the reviews of the shop before deciding to buy from them.
The matress was delivered way later than expected, the smell is very toxic and still strong after a full week, despite the Okeo TEX certification. Altough i kept the matress outside for ventilation the whole time, it still iritates my eye and nose.
The comfort is simply not there, i have back pain in the morning and on the top of this, for delivery in Switzerland i had to pay taxes, altough it was not specified anywhere.
No posibility of return either as i have to bear the cost.
Considering all these things, the worst purchase i have ever done and i feel like i am being scammed by this so called shop.
Totally not recommended.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I haven't received my Madress...and I…

I haven't received my Madress...and I get no answer from customer service so I will contact paypal today and get my money back

20 February 2026
Matratzen Discount logo

Reply from Matratzen Discount

Hello Peder,

Thank you very much for your feedback. I’m sorry to hear that your mattress hasn’t arrived yet and that you haven’t received a response from our customer service team. I can certainly understand how frustrating that is.

Please note that some customers accidentally reply to our no-reply addresses, which means these messages are not delivered. Additionally, we do not receive emails if they contain too many attachments. Therefore, we ask that you do not attach large files or images. Please also make sure that our email address actually ends with “@matratzen.discount,” as some people try to add additional extensions like .de or .com, which can cause errors.

Our replies occasionally end up in the recipient’s spam folder. Please check your spam folder if you haven’t received our message.

If the mattress still hasn’t arrived, please feel free to contact our customer service at customer-service@matratzen.discount with your order number (MD1000749058) so we can assist you as soon as possible.

We sincerely regret that this situation has arisen and hope you receive your mattress soon. Once everything is resolved and you are satisfied with the product, it would be great if you could update your review.

We wish you a good night’s sleep on your new mattress! 🌙

Best regards!

Rated 5 out of 5 stars

Professional service and high quality product

I ordered a dog bed, it arrived from Germany to Croatia in 5 days INCLUDING the weekend. The bed quality is great, for a reasonable price, sturdy yet soft, high quality materials. I am 100% satisfied with the purchase.

4 March 2026
Unprompted review
Matratzen Discount logo

Reply from Matratzen Discount

Hello dear animal friend 🐾

Thank you so much for your wonderful feedback! We are thrilled that your four-legged friend is so happy with his new dog bed and that the delivery abroad went so smoothly.

We wish your furry companion many cozy nights in his new favorite spot! 🌙🐶

Warm regards to you and your family! 💖

Hallo lieber Tierfreund 🐾

herzlichen Dank für dein wunderbares Feedback! Es freut uns riesig, dass dein vierbeiniger Freund so glücklich mit seinem neuen Hundebett ist und die Lieferung ins Ausland so flott geklappt hat.

Wir wünschen deinem pelzigen Begleiter viele kuschelige Nächte auf seinem neuen Lieblingsplatz! 🌙🐶

Herzliche Grüße an dich und deine Familie! 💖

Rated 5 out of 5 stars
Matratzen Discount logo

Reply from Matratzen Discount

Hallo Mihaela,

vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit der Qualität unseres Produkts und dem schnellen Versand zufrieden bist.

Wir wünschen dir viele entspannte Nächte auf deinem neuen Produkt!

Schlaf gut und träum süß! 🌙

Rated 1 out of 5 stars

I was scammed and deceived

I purchased two products, but they only sent one and did not send the second item. When I contacted them to inform them that I had only received one product, I did not receive any response or assistance.
When I canceled the order for the product that I did not receive, they sent me a message saying: “Please return the product so we can issue a refund.” I informed them that I had not received the product at all, but I still did not receive any reply.
The customer service is very poor, or they might be scammers.

15 February 2026
Matratzen Discount logo

Reply from Matratzen Discount

Hello Noura,

if this were a fraudulent website, you would not have received any product at all. Fraudsters take your money and never get in touch again. You received 1 of 2 mattresses. What kind of scammer would do that? Furthermore, scammers would not send a link to TrustPilot, where you could write a review that is publicly visible to everyone else. After all, they wouldn't want other customers to be warned. So... obviously it's not a scam, but simply something that went wrong.

Now that that's cleared up, we should try to solve the problem. Please send another email to our customer service at customer-service@matratzen.discount and explain the problem.

We hope that the misunderstanding can be cleared up soon and that you will receive the second, missing item or get your money back as requested.

I can explain what happens when items are lost. If a package is lost or cannot be found, we as the sender must submit an official investigation request to GLS. This process is necessary so that GLS can internally check where the package was last scanned and whether it may have been misrouted or damaged. Unfortunately, this investigation always takes some time, as several locations and teams are involved.

I understand that it is frustrating to wait for a response, but unfortunately we cannot speed up or bypass this process. We are just as dependent on GLS's response as you are.

As soon as we receive news from GLS, we will contact you immediately and do everything we can to resolve the issue to your satisfaction.

Thank you for your patience.

Rated 5 out of 5 stars

************

**********

14 February 2026
Matratzen Discount logo

Reply from Matratzen Discount

Hallo Valentino,

vielen Dank für deine positive Bewertung! Es freut uns sehr zu hören, dass du mit unserem Service zufrieden bist. 😊

Wenn du weitere Fragen oder Anregungen hast, stehen wir dir jederzeit zur Verfügung.

Wir wünschen dir viele entspannte Nächte auf deiner neuen Matratze!

Liebe Grüße! 🌙

Rated 3 out of 5 stars

not up to the mark

I have bought three mattress for bunker bed but the the mattress fluffy ness was not there which was prmoissd and that was I feel low on what was shoen and prmoisses

15 February 2026

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