Massage Imperial® Reviews 

I'm not impressed at all with the service I received.
I bought on the 31st of December the Knightbride massage table.
I chose this one because I needed the lighter one they have, since I am a mobile therapist.
I received one week later the wrong couch that doesn't suit my needs as it's too heavy.
One months and a half later I am still waiting that someone from the massage imperial company come to collect the wrong couch!
The costumer service replayed to my emails with sufficiency, treated me like I was bother them with useless requests.
I just asked them to send me the couch I paid for and collect the wrong one they delivered.No response. No solution. I'm still here with the wrong massage table.
Not impressed.
Very bad customer service.

I am angry with myself that I did not read the reviews on here, prior to my order.

Put an order in at the end of October 2021 for a Purple bed and stool as a Christmas present for my recently qualified niece.

Order never arrived. Wasn’t pushy as fully understand there have been issues with deliveries with the Covid situation as well as Christmas deliveries. Checked with the company as it got closer to Christmas.
They said it had been delivered and provided a photo from the courier of a parcel in a garden. Sadly, not my garden.
I confirmed this was not my garden and asked when I would get my order.

I have sent countless emails and have been told I have to contact the police as I am obviously accusing their delivery person of stealing my order!!

Absolutely appalling service.
I am beyond disappointed.

Cannot comment on how good or not their products are as I have not received them.

This company should be closed down! Terrible customer service. Sent me a carry bag that broke and then continued to accuse me of carrying the table in the bag incorrectly. I confirmed several times I didn't carry or pick it up the way they were accusing me, they continued to accuse me basically saying I was lying.
Refused to give me a number or email for management. Only person who ever responded to my emails was a person called Vaselin who is extremely condescending.
For the sake of a £17.99 carry bag, I didn't expect such a big fuss. Most, if not all, reputable companies would have just sent a replacement... or at least an apology. But nope not this company. And by the looks of these reviews I'm not the only one to have experienced this disgusting service! I just wish I had looked here first before buying! The company is a joke lol!

Address for legal action... I have informed them I will be taking legal action against them. To anyone who wants to do the same just look up HRH Hill on companies House and you will find the address. HRH Hill is the parent company

The bed itself seems in good condition apart from a couple of marks where I assume it was damaged in transport. That is ok however not an issue as such.

The issue I have is the whole ordering process from start to finish.

I placed an order on the 31st December for a black bed.

I heard nothing for over a week and initially asked when the bed would be dispatched. I received answer saying should be dispatched end of week. I left it until the following Wednesday as I heard nothing, so again replied asking for an update, to be told they were out of stock. I said I would accept a purple on instead as I really needed the bed to work. I had to chase them up again to get it, and now today the 20th of January I finally received it.

I don't mind delays, but they didn't contact me once I had to do all the chasing. I hope the bed is ok as I dread to think how bad service will be if there are issues.

I bought a faulty Charbury massage table. It does not fully extend when open (I suspect this may be due to the cables having been attached incorrectly when they built it, but I am not an expert and I have no idea).
When I emailed customer service about it, first they told me that 'as I admitted' it was my fault because I assembled the massage table incorrectly (?? as if their massage tables came as flat packs to be assembled??) and then they said that anyway I was past 30 days and therefore it was now my problem.

I pointed out to them that 1) The 30 days limit does not apply anyway for construction defects, for which the manufacturer by law remains always responsible; and 2) The Charbury massage table comes with 2 year warranty, as per their website. Hence this is their responsibility even past the 30 days.

And from that point I never heard back. The customer service number they give on their website takes you to an answering machine.

This is a very, very dodgy business. Stay away.

AWFUL SERVICE!!
I purchased this massage couch on 7th Sept 2021.
The delivery time was sufficient, however the box was delivered damaged so therefore the bed is damaged with a split through the material on the corner of the bed.
When I’ve emailed the company with photographs to explain that it’s been delivered damaged. The response time took 10 days to reply, following my photographic proof of the damage. In addition to another follow up email from myself until I eventually received a response.
On the 23rd Sept 2021 I had an email from the company explaining that this was being reviewed and communicated with the courier.
On the 4th Oct 2021 I have had to send yet another email to request a response from a manager to discuss. I’ve tried a contact number which doesn’t go through to speak to anybody. Still no reply.
This has now been over 4 MONTHS since the damaged bed was delivered and still no contact or solution from this company Massage Imperial.
The actual item looks a great quality (if only there was no damage) HOWEVER the service and communication from this company is 0. Completely shocked by this service after reading all positive reviews.

Absolute awful “company” to buy from, to try to get in touch with and to resolve issues. They’re happy to take money but when there’s a problem they ask for pictures abs then ignore numerous emails, online submitted forms abs calls. They cut you off, fake promise call backs and basically just don’t care. My bed arrived damaged, I sent pictures the day it was delivered abs they are now stating I have damaged the bed by misuse! I have taken it to trading standards as they won’t respond abs even that, when I called them to check the postal address (as I didn’t receive a reply) they said the address is their warehouse and no one will look at the post. They don’t have a postal address and you email them! I literally have no words for this company. It’s shocking! Avoid at all cost! Veselin or whatever his name is seems to be the only person working there. The same person answers the phone and emails.

Customer service is poor bed has a broken latch and hole in carry bag after numerous back abd forth ie photos they asked when they could pick up I informed them any time after 3 any day then they stated I had received a email stating they could not pick up till after Xmas now saying as I didn't give a specific date I now have to send back myself the customer service adviser is very rude and condescending in replies order no is xlo-

Avoid at all costs! Their customer service and aftercare is non-existent and they only post positive reviews on their own website! I ordered a massage table from them and was really happy with it until it broke just after one month of owning it. On initial contact they asked for photos of the damaged table which I provided. From that point onwards they ignored all communication from me. After 3 long months, I eventually received a full refund by escalating a dispute through PayPal. Do not use this company!

Like other reviewers I too have had a very disappointing experience with this company. I decided I wanted to cancel my order - I tried ringing but also got a dead line after going through an automated menu. I found out from a friend, who made a enquiry, that the couch I have ordered is not in stock and "we do not know when the Monarch purple beds will be back in stock as we are encountering trouble receiving our stock shipments." but they have taken my payment! I am currently trying PayPal's Resolution Centre to see if I can get a refund but no joy so far. I wish I had seen these reviews before I ordered :(
UPDATE: A full refund was received via PayPal

I ordered a massage bed from this company £110 plus £20 carriage. Delivery stated 2-4 days however after 14 days the order still said “processing” and no correspondence. After 2 messages I got a response saying item out of stock and refund will be provided. I hope £20 carriage will be included in that. Very disappointing.

Quite Shocking!
I ordered two massage couches from them and then an 5 days later the order still "processing"...I contacted them via their support facility, and nothing in return.
I telephoned this morning and after numerous option you get a deal line!!
I have requested via paypal a full refund...
This is not acceptable.

My massage Table that I’ve had for less that a year has broken, due to a faulty end plate.
I reported this to customer services and they were less than helpful, customer care terrible.
Won’t be shopping with them again

My table arrived broken. It was very difficult to contact the company, and when I did the tone from staff was passive aggressive before they then stopped answering my emails. I did not recieve either a replacement table or my money back. Would not recommend this company.