Massage Imperial® Reviews 

This has nothing to do with the shop as we only do massage not supply of any thing

No one else can be scammed by this company as they have gone into administration as of the 1st February 2024. Not great for all of us who are trying to claim through our guarantees for substandard massage tables but at least their unsafe products and despicable customer service won’t continue. I will be watching to see if they relaunch under a different name and will inform (warn) potential buyers of their history

Do not buy anything from them!
It's lie after lie.
First order: they said got damaged during transit after I contacted them to ask where my massage table was, as it was supposed to be delivered a week before.
They just sent me a refund without contacting me.
Second order: they said they are under cyber attack.
It has been 10 days since purchase,
Never got an order confirmation, waiting for a refund now.
I should have read the Trustpilot reviews first instead of the reviews on their website!
They ignore you on email and phone number is invalid!

Bad quality of your massage bed bags. I will spread by all means the bad quality and bad customer service.

If i could give this company NO stars i would, absolutely appalling sevice and treatment, after buying a nearly £200 bed from this company, just shy of over 6mths and less than 40 massages, the welds fractures causing the pole at the end to break, i promptly sent an email explaining with a picture, i was appalled to recieve an email back stating the only time they had seen this before was when someone had thrown it down the stairs ... insinuating this is what i had done... the fact there was no other damage on the bed and i work in a ground fall studio with no stairs... I asked for a replacement not money back.. i am fuming, this company takes your money and sends faulty goods and has the nerve to say i cause the damage... how on earth are they still in business. i am a nurse and left the NHS to set up my business to help others, i am now nearly £200 out of pocket and have no new bed. i was hoping they would rectify it, but no they just tell me to RE-READ the email they send me so patronising... DO NOT BUY FROM THEM AWFUL. Obviously if they rectify this situation, i am happy to change this review status

I purchased a massage bed on 5th
November and it was meant to be
delivered between 11th and 13th
November. I've emailed them twice now for an update & have had no response.
The lack of communication is frustrating and I unfortunately would not recommend them as a result.

Despite many emails we have not had a response from this company. We purchased a massage bed for a business that is now open so we had to get another from somewhere else leaving nearly £200 out of pockets. No idea how this company is still in business.

Update
We have now been told it was damaged in delivery and they will send a refund.
2 days later they told us that there had been a fire
So this has delayed delivery and we can expect order next week.
Lie after lie.

And they don’t deserve that 1 star! Terrible, terrible service.
As many here, I have ordered a bed and chair but not heard anything 9 days on after messaging them and leaving voicemails. No responses from either. Ordered on recommendation of friend who had no issues so felt confident - oh dear!!! Had this not been the case id take them as scammers!
No updates, no responses and judging by the comments they’ve made on TP, I’d say no respect.
Had to cancel clients so very annoyed at loss of income. Will be cancelling through credit card as they are clearly in no rush to refund customers.
My only recommendation is to avoid and I’m sure they can never restore faith with their insincere comments!

Shocking company. Can’t get hold of them had the product not even 6 months and it’s broken and splinted in the wood part on one corner under the table. Unable to use and dangerous! Do not buy if this company there products are cheap and not safe. Still waiting to hear back after many emails and multiple times trying to call them. Shocking! As I’ve said above this product broke within 5 months of having it. The quality is rubbish.

Order shipping was stated to be 2-4 days, got in touch after a week to enquire as it still hadn’t been dispatched and received a shockingly curt and rude reply, now looking for a refund and haven’t heard back AVOID

I placed an order and have not heard back from anyone. I have not received an email confirmation and my online account with them is still not set up to get into. I was charged twice the price of the table I ordered. The email for support that they give appears to be invalid.

Not received part of my order that I made back in Feb 2023. It was due to be back in stock on the 31st July with delivery between the 2-4 august. I’ve not heard anything about it. I’ve emailed, I’ve used the contact form on the website & I’ve called. I’ve had no reply to any correspondence & I’ve never been able to speak to anyone when I’ve called numerous times- I’m just on hold for about 20 mins everytime & then it puts me through to a answer machine, which I have again left messages with my contact & order number & no-one has ever got back to me. It’s been well over a week since I started to chase my order & ive not heard a thing. Can’t help but think they are scamming people out of money to be honest!

Rubbish
Ordered a Large Bag, never received it and now still waiting for a refund. Still waiting …..

This is the last resort,, we purchased items from this company setting up a business. If I could give zero points I would. Many times tried calling and left messages that nobody has returned. Items purchased were faulty. We have spent good money on equipment we cannot use. As if things aren't difficult enough at the moment. We would not use this company again.

Wow received this last week and only just opend the damaged box one of the legs don't close no response from customer service and nobody picks up I'm now raising a dispute with my bank it's not even been used yet

Update
I think you need to check your information I never paid with PayPal actually.
You asked for photos you were given them.
I asked in sevral emails for you to rectify the issue by sending a replacement a courier arrived on the date agreed without a new one so you expected me to hand over the item with no replacement or money back even the courier was not happy to take it i then tried a second time to contact you by phone over 40 minutes same recording and kept in a queuing system.
I cecked my emails and you had responded and refused to send a replacement saying you don't do that because the items are heavy I have never heard such an excuse if you are bring a replacement and then taking the damaged item away it is the same.

I rang on two occasions and guess what nobody actually answered the phone one was for over 50 minutes.

All my correspondence with you was supplied to VISA I explained to them I had investigated the reviews and was concerned with other peoples issues they then conducted their own investigation and made the decision.

So please ensure your facts are correct.

Please consider when buying off here. I would avoid at all costs. I received a damaged item (all photographic evidence was provided) they said I could get it replaced but not until they received the damaged item back. I have arranged 3 times now for collection and no one has turned up. That’s 3 times staying in, 3 times I have not taken any bookings as I didn’t know how long it would take to get a replacement. When I contact customer services it always just a generic email responding with the same name. AVOID AVOID AVOID.
UPDATE 10th JUNE: after the company’s response on here. I think it is quite unbelievable. We arranged collection yet again since I wrote this post in May and once again you never turned up. Why try and contact me on here, not that I have received anything in here. As a company you have my email address from the messages that we have been sending plus all my details on the order that was placed. I am taking this further.

What a rubbish company OMG! Tried to leave a review on one product on their website but as it would be one star I'm not allowed, after submission my review disappears! Joke!

Customer service is zero, no reply to emails.. after 5 months this massage bed fall apart under a klient.. so DO NOT BUY ANYTHING FROM THEM! What happens with the 2 years of warranty?? Not for professional use at all!! AVOID! 👎👎👎👎👎👎

Update: thanks for the reply nearly after 3 months.. - just look at your reviews - it explains everything.

Website was not working and no confirmation that order had been processed. Several days later they took money and delivered item, which i had ordered elsewhere in the meantime, again without any notification. Bank and trading standards are both being contacted. Have email promising a full refund but been 2 weeks now and no further communication

So wish I had read these comments before my purchase! The bed arrived as expected and appeared ok at first until I used the head rest. It collapsed on the client resulting in him falling back. Very lucky he didn’t hurt his back. All the screws fell out and they were tiny ones not suitable for a headrest. The holes are now too big for screws and I can’t use the headrest. Upon closer inspection the frame is flimsy with cheap wood and not good quality at all. Customer service are very poor - have told me I’m out of the 30 days warranty despite me having lots of photos of the malfunction. I Won’t be recommending to any of my therapist groups and I’m now logging this with trading standards after reading other peoples issues these beds are not fit for purpose. AVOID
Edited to say - photos have been sent to you. Yes it’s the back AND head rest that’s broken . Lesson learnt therapists and trainers are now aware to avoid purchasing. The arm rests are immobile as they slot into place and can’t physically move.