Massage Imperial® Reviews 

Avoid. Just save up for a proper couch.
The cushioning went soft after 50 hours of use, hand rest and and logo at the front fell off. Their products are the very poor quality and customer service will simple ignore you

Update- After 3 months they managed to reply here...wow
More than happy to forward the emails what I've got from their "customer support.

I purchased a table and case with wheels for my daughter's birthday present. The case was £46, plus £15 postage for the case alone.

They eventually arrived late and sent the wrong order. The case they sent was a very basic one, without pockets or wheels. In spite of SEVERAL emails to request an exchange I still have not received a refund for the incorrect case they sent and have since picked up, nor a refund for the postage of the incorrect item they sent, in January, and April isn't far away!

The service is appalling.

Ordered massage table on 10th January. And that's it I have no table no money back.
Avoid

I ordered a massage table and bag with wheels.

The table came but not the bag. I raised a support ticket and was told to "wait until Friday" and therefore felt fobbed off.

I called the customer service number repeatedly but it doesn't even ring.

The support ticket I raised to follow up hasn't even been assigned - two days after I submitted it, which is double their SLA. Also they marked the ticket "Duplicate".

I've asked for a refund.

I'm sure this company is fine if you have a happy path transaction with them. However, there is next to no customer service.

Awful customer service, received a broken item, took took weeks to be told it would need to be collected

Was told to let them know 48h to when I wanted it collected which I multiple times replied saying to consider that my 48h notice for collection to be met with emails saying I am refusing to assist

Avoid this company

I've purchased massage table for my waxing studio. It had 2 years of warranty (one from seller and extra year from manufacturer). At the end of first year table developed fault and frame underneath just came off. I've tried to contact them on website and open ticket but never got any response to my messages (since DECEMBER 2022). I've tried to call multiple times but nobody ever answers phone. One big joke. I thought that buiyng directly from company without third party will be a better idea but obviously it's not.

Unfortunately this company has zero customer care. If you receive a faulty item they will straight away blame you for the fault and do nothing more. The bag that came with my table was not fit for purpose and the flimsy zip broke the first time we tried to zip it up. They don't deal with you over the phone so you have to email, they ask for photos and them immediately blame you for causing the damage. We let that go and when I saved up some money I ordered the 'Deluxe' bag in the hopes it would be better. It was bigger but still made of flimsy material and zip, definitely not worth the price tag. After 3 months the little side handle snapped away from the bag leaving a gaping hole. Again, I tell them, send photos and they blame me for carrying the table in the bag using this one handle, which for me is impossible! They then 'URGE' me to contact Trading Standards, absolutely deplorable service so please be wary. There are similar reviews on Amazon, I wish I had seen those before ordering.

I have bought one massage table for a client from Massage Imperial via Amazon several years ago and recently, in September, I bought another massage table directly through their website for myself. I was worried when I read the other reviews on here but the bed arrived in a timely manner and perfect condition. My clients say it was more comfortable than the old one I was replacing. It was the best value for money I could find and I would buy from them again. I've used the bed now for a good 3 months with no problems whatsoever.

Well presented bed and comfortable lying down on. The adjustable back headrest is easy to put up BUT not so easy to put down, the latches don’t give you the option to quickly adjust leaving you flapping around with the fixings. The carry bag has been made to small so the option of having a mobile carry bed kinda goes out the window. Unfortunately, my bed didn’t turn up on time and massage imperial are reluctant to refund or reduce the total amount I paid for 2-4 day delivery, if it was only a day or two late I wouldn’t have minded but it was three weeks. A note to other buyers, dealing with massage imperial can be very frustrating, if you call the advertised number you will be on hold due to “busy times of the day” and you are constantly directed to email them as their preferred form of communication, this would be ok…..IF THEY REPLIED
Very disappointed and I feel ripped off

Have ordered from them and since they have took my money, the item has not been shipped and they have ignored all of my messages. Disgraceful customer service to not even acknowledge my messages. Wish I’d read these reviews before using massage imperial. They seem to think they don’t have to comply with the consumer rights act. I can guarantee they won’t respond to this review as the customer support is non existent. Shame it has come to this could’ve been avoided if they simply acknowledged my emails.

I would not use this company again. I ordered a massage table in September it’s now December and still haven’t received it! Have asked for a refund but no response from the company!!

I am currently disputing a return with them. It's the first time I have ever had to do something like this. The customer service is really poor, the communication and professionalism are non-existent. I tried returning an item, did not hear from then until I was told the 30 days return period was finished. I have to now be chasing them through disputes with my bank and citizens advice.
Stay away from this company it's not worth the hassle!

Avoid avoid avoid.
If you're intending on using these massage tables for a professional occupation - AVOID. My table broke, split right down the middle, whilst a client was on it!!!

When trying to get a refund / support following the incident, the sellers replied "no guarantee or warranty covers the wear and tear or inappropriate misuse of an item which is clearly the case here". I'm appalled - I'm a professional therapist, using a massage table for professional use - what it was advertised as.

Don't waste your money, these tables are NOT safe. Just avoid.

I received my table however it had a slight tear which isn't too big of a problem when showing them pictures of the state of the box and the tear i had an email from veselin stating that they will have the table back for inspection and refund me back however when she emailed to say they will collect Thursday 27th October but no details on who will be collecting the table or whether they will give me back my delivery charge I'm no longer getting a response. You try to call them yet it's constantly saying they have high volumes of calls well no wonder if you can't provide a proper service and then get put on answer machine. Well I highly doubt they will come to collect it tomorrow, I'm keeping my table as I paid for it, if you want proper customer service do not use this company!!!

I would 100% never use this company again.

DO NOT DEAL WITH THIS COMPANY - ordered a carry bag back in February and it was stated as in stock. When I still hadn't received it after a week, I checked and my order was still being 'processed' and the item was listed as 'out of stock' and with an expected date of when it would be back in. I've still not received my item or a refund. I've put in multiple tickets, had a reply for the first two from Vesalin but the ones requesting a refund have actually been deleted from my account. Will be reporting to trading standards and the police.

I was very disappointed at the service given. I bought a massage bag, and wondering why I hadn't received it, as their website says 2-4 delivery. After a week and a half, I contacted them to find out what is happening with my item.

They replied back saying it was out of stock, but couldn't understand why I wasn't told this earlier. I then was told a new delivery will be in, in a few days time.
After a week I contacted them say I want a full refund.

I have been in my industry for 11 years, and I will not be using this company again.

They really need to sort this mess out, and their lack of communication.

DO NOT order from this awful awful company. I desperately wish I had read the reviews before purchasing and am so annoyed at myself that I didn’t.
I ordered a massage bed for pre-order. The pre-order date came and went and 5 days later I asked for a refund as I couldn’t wait any longer. The day later, I was offered a refund in full because the item was it of stock.
Fast forward to a week later, and I get an email from DHL that my order is being delivered. Veselin from Massage Imperial tells me they cannot stop the order and if I accept the order I will have to pay for it to be returned. Of course, I do not hear the door this morning and the parcel gets left in my porch. I did not accept the delivery, I did not sign for it and I did not authorise anything to be left in my porch. I didn’t even authorise this to me sent to me, I was getting a refund!!
Massage Imperial still haven’t got back to me but I want them to do the right thing and have this parcel picked up. My ordered was cancelled and my refund should have been processed on 5th September, as I have in writing.
I am now still out of pocket, with no refund and a massage bed I do not want and should not even have!!
ps They NEVER answer the phone, so don’t waste your time and only answer emails when they can be bothered. I will be taking this further with my bank and Trading Standards.

Terrible customer service, I ordered a table a few months ago and I missed the delivery due to incorrect timing that I was given. It went downhill from there, for some reason it was difficult to deliver it to me again. So I contacted customer service and Veselin Ivanov was in touch, I tried to get her to recall the table that couldn't be delivered, and to send another one out because it looks like that this one was lost in the system. She responded that I cannot have full refund due to unwanted item so the £25 I paid for, to get it delivered is now lost. The fact that I wanted the item and was giving her a way to resolve it, was not an option. I was also informed that I may have to collect it from the depot, which begs the question of, why did I pay for the steep delivery charge when I have to go and collect it myself?
Anyway, long story short I was happy that I was happy that I paid via credit card. DHL returned the table back to them because it's been in their warehouse too long. Received an email from Veselin stating a full refund and I now can reorder the item. I have tried this but for some reason they've blocked my credit card this time round and the PayPal option doesn't work on their website. Proper scam, so they wanted me to reorder but using my normal debit card which has no insurance in case things like this happen. So I decided to go elsewhere.
I'm just glad I found Massage Warehouse, who was far superior with customer service which I can't fault.

Thanks for the stress, you seem to know how to really dish it out

I ordered from this company before seeing reviews, after seeing reviews I became concerned. The concern was not needed, I received confirmation from DHL that they had my parcel and I received my massage table within a couple of days and am very happy.