Mammoth Hire Reviews 

I would leave zero stars if allowed. Booked a delivery for Monday. Its now Friday & still can't get through to them on the phone. Completely wasted my week. AVOID!

I placed an order for hire of an A/C unit which showed in stock and available and still does now.
However, less than 24 hours after my order was placed they called to advise they infact do not have any despite the website still showing they do and them still taking orders!

Completly misleading!

AVOID, AVOID AVOID have been trying get my deposit back and so far Mammoth Hire have declined to talk to me or return my money

What an absolute joke of a company this is! There is no 'zero star' option or I would have awarded that. Yes, like others, I should have consulted these reviews before venturing into a hire. Ordered an a/c unit for delivery on Monday and the web site showed availability. Guess what? It wasn't available and indeed none of them were. There is no contact number. They do not answer Webchat or WhatsApp despite my being online at 07:30. There was finally some email communication, no apology, no reference to my issues. Massively poor customer service. Certain terms for delivery appeared on the confirmation email ie after I'd paid. Absolute shambles. Never again.

I wish id checked here beforehand. Absolutely useless. Delivery cancelled on the day. Avoid if you expect good service. Plus im waiting days for my refund.

Would give 0 stars if had this option.
Should have read these reviews before using Mammoth Hire. Hired a flat bed trolley for flat move on the 11th June for 48 hrs hire from 16th June. Paid the full amount up front and received all the regular booking confirmation emails from Mammoth.
16th June delivery day (midday) - nothing heard yet - contacted them to be informed they don't have stock available. Could be delivered in 3 days but would need to pay more.
All too late for me and really put me in a huge bind as needed for moving and too late for another hire company.

Advice I can give - is AVOID THIS COMPANY.

Booked ladder hire after receiving confirmation that it was available, then on the day of delivery at 2.20 pm was informed there was no stock and the booking could not be fulfilled. Contractors had already been arranged in reliance on the confirmed booking, causing disruption and unnecessary costs.

Delivery checked on the day and confirmed it would arrive. No delivery and still no answers

The actual delivery through the local contractor was great. But BEWARE: Mammoth will keep your deposit. Six weeks later and multiple calls and chats they still haven’t returned it. Their support service is run off shore from Cape Town, so as pleasant as they are, they have no actual impact on the workings of the company. Small claims court is next stop….

Hire cement mixer 29/5 for 1 day …
Now 11/6 and still not collected.
3 emails and 2 phone calls later.
We are not a storage company while you wait for another hire of the equipment.

Will never use them again or recommend this company.
Mammoth Hire is the sister company to National Hire so be warned.

Booked and paid for a forced action mixer for a school project during half term. Less than 24 hours before the scheduled delivery date I was informed that the equipment could not be supplied and the earliest alternative date offered was a week later.

The project had already started and the existing wetpour surface had been removed, leaving me scrambling to source alternative equipment at very short notice.

To be fair, a full refund was offered, however the lack of notice caused significant disruption and stress that could have been avoided with better communication and stock management.

Unfortunately I would be reluctant to rely on this service again.

Equitment arrived late in the day and currently waiting 2 month later for my £250 deposit back.

If we could give it a zero we would.
Rip off, they simply take your money and try to fulfil the order using other local companies that hire out equipment e.g Travis Perkins etc
Generators needed for an event. Day late then didn't have the leads and then couldn't fulfil at all on the day after initial hire period - all they could say was "Sorry". Rubbish, do not waste your time.

As other people have said, i wish i had read the reviews prior to hiring from them, the equipment i hired was not what i asked for, i paid £12 for early delivery and it came at 12pm, we could not use what was sent so turned it away and got told no refund on this occasion, there will not be another occasion.

Wish I'd read these first. Took my money, delivered a knackered machine, have not repaid my deposit yet

Delivery was on time but was carried out the Travis Perkins. The colllection date came and went with no communication, in the end after a further week had passed it was only collected as TP needed it back. The refund of the deposit process is painful with slow responses to emails. After 30day I’m still waiting of the return of £500. Save yourself the hassle and go direct to TP

Wish I'd read the reviews first... Ordered a strimmer to be delivered for a day's hire. Halfway through the working day and still waiting on the delivery. Live chat is pointless as you're just ignored despite being "next" for over an hour. Replies on here state that there is a phone number on the invoice and confirmation e-mail: there is not. What a waste of my day but, judging from the other reviews, efforts to try and get any semblance of either customer service or a refund will be equally pointless. AVOID. Looks like even Trustpilot have issues with them for "misrepresentation"
Edit - having waited in all day for someone to come and collect it, nobody has. Absolute joke. Contacted customer services and they stated that collection can happen up to 5 working days from the end of hire date and that I will get 30-60 minutes notice. I asked how that was compatible with me working full-time. In fairness they then contacted the supplier and obtained an assurance that I would be given 24 hours' notice but the whole thing is still a joke
09.06.26 - finally collected today some 2 and a half weeks into a 24 hour hire. I got 20 minutes' notice not 24 hours, luckily I am not at work today otherwise this saga would have continued for longer. This company has no interest in anything other than taking your money and avoiding the fact that your contract is actually with them and not some sub-contractor. AVOID AVOID AVOID

This company has bad reviews for a reason. I think it might be the worst customer service I’ve ever experienced. I wish I’d seen these bad reviews before as I definitely wouldn’t have used them.
I hired a stair tower. It wasn’t fit for purpose and wasn’t level. The adjustment on the legs was broken. I emailed with photographic evidence but told this wasn’t sufficient. I’ve asked for this complaint to be escalated but the Team Leader tells me the matter is closed. It’s impossible to get through on the phone. Other than the cost of a small claims court I’m not sure what else I can do to try and get a refund

So day 23 order number 242700 and STILL NO REFUND!!! Escalated 3 times to accounts (who are not customer facing!!) this company is a joke, DO NOT USE this company under any circumstances unless you can afford to pay an extra £500 for the equipment you hire. I have spent over 3 hours on the phone spoken to 1/2 dozen people none of which are able to provide any information.

Nearly 30 working days later and still no deposit returned. Plant equipment was great but not worth it for the £500 deposit