Mammoth Hire Reviews 

Delivery booked and paid for simply didn’t turn up with absolutely no comms from the company. Awful. Still waiting for a refund but not that hopeful tbh!

Utterly useless, would be zero stars if that was an option. Ordered a floor sander a week ahead of requested delivery. Tried to contact them the day before delivery to confirm all was well but phone number is not answered and no reply to the website chat function. Finally received an email at 10am on the expected day of delivery to say they had no stock.

Don't waste your money with this company, check the other reviews. You are probably better off dealing with the dodgy bloke down the local pub than this bunch.

DO NOT HIRE FROM THESE SHOCKING!!!!!!

Checked out this company as I needed to hire a 5 m stair scaffold. I ordered and paid for it, booked the delivery and got the confirmation of the hire including all the parts that were going to arrive.

On the day it was due to be delivered I got an email saying there was none available for that day and that it would be delivered the next day if I’d like to go ahead. I confirmed again all the details and they said it would arrive the next day.

I contacted them the next day and asked for an eta, they told me a colleague was organising the hire so she would get back to me asap. An hour later I got another email saying that the item was not available from their supplier and they would try and source another.

I still have not heard from them even tho I’ve paid the full hire amount.

DO NOT HIRE FROM THESE SHOCKING!!!!!!

I wish i'd read the reviews here first before booking - lesson learned there.

Hired a micro digger through Mammoth Hire. The Item was delivered and collected as agreed, but, I cant get them to return my £500 deposit.

I contacted live chat after 21 days to be told its 21 'working days', emailed the help email after 21 working days, that was ignored. Contacted myexperience @ nationaltoolhire.co.uk and had a response that they were looking into it urgently. Still nothing. Contacted again, email ignored.

Six weeks later and still no closer to getting my deposit back.

So im done. Im now pursuing the return through my Credit card company via Section 75.

Use a local hire company instead, I reckon this lot are in trouble and holding deposits as a float of some sort.

A terrible company. I ordered an air con unit 1 week in advance. The day before delivery I contacted them via chat bot to confirm the time of delivery, after seeing the payment had been processed 24 hours before. They emailed back to say the order couldn’t be fulfilled, offered no alternative and I haven’t been able to get any kind of contact since. This is an unlawful breach of contract! The phone number is always engaged and the chat bot is always going to be with me shortly. AVOID!!!

Deposit refund not returned and i cannot ge through to anyone to rectify. Been over a month. Quite possibly worst company i have ever used

After returning the tool they don't reply and don't refund. Waiting for month. Please don't hire from them.
They don't refund without any reason .
Reply for your information. Order No 246768. Now you know what is this feedback for. Ive received the deposit claiming by paypal because you didn't return it. Thanks to paypal for helping me

Shocking!!!!! Do not use this company! There is no way of contacting anyone apart from an annoying automated voice or an unanswered chat function on line. Ordered some scaffold it never arrived then read the reviews! They are all true!! This company is disgraceful!!! AVOID AT ALL COSTS

Awful company.
Hidden charges
Spent 40 minutes trying to speak to someone immediately after the order to cancel, then they wouldn’t give me a refund.
Received no booking confirmation.

Was over £200, very unhelpful-stay clear of these bandits.

Do NOT use this company! Terms and conditions state 21 days for a refund on your deposit but you will not get it back! Digger was returned on time and in full working order yet calls and emails are ignored and no sign of deposit. Seems I’m not the only one this has happened to

Order no# 246353 …Absolutely diabolical experience with this company, I would advise no one to use their services. I booked the hire of a cement mixer for a job I had planned the next day. I received a call from the company to ask if I could take delivery of the mixer the day before, which was not convenient, but I decided to go ahead. I paid for morning delivery but did not receive the mixer till 4 pm, which was very inconvenient as I had planned to go to WORK that afternoon. When the mixer was finally delivered, the breaker was not included, this breaker was not optional and was a £7 additional charge, but they just decided they didn’t have any in stock and wasn’t going to bring it. I was not happy about anyone using the mixer without the breaker so did not use it. The only way to contact this company seems to be online chat, whoever is at the end of the online chat is absolutely useless, I put in three complaints to them, and asked them to contact me, to get a breaker delivered to me, but they just did not respond or get back to me, when the off hire day came I waited in all day for this mixer to be collected, they never turned up! And in fact they didn’t turn up until two weeks later when they just randomly knocked at my door, luckily I was in!!! Honestly, do yourself a favour and do not use this company, I have asked for my money back several times and had no response, in fact I have had no contact from them whatsoever, luckily I paid on my credit card and ask the Credit Card to arrange a charge back, they did this and I’ve got my money back, but the company were not interested at all!!! please stay clear!!
Would love to discuss this with mammoth hire if they could be bothered to call me to discuss the multiple written complaints they have ignored Order no# 246353

The delivery of the turf cutter was ok albeit late to contract as I had paid for a priority delivery, prior to 1:30. The guy that delivered was very helpful and collection was on time. The issue I have had is trying to get a refund for the priority delivery that didn’t happen, tool did not arrive until 3:00 in the afternoon.
I have used Mammoth ‘Chat’ facility to complain numerous times, and also sent emails as requested which included a photo of the guy delivering the tool with a time stamp. Still no success tool delivered on the 22 May.

Update: refund received 29th June. Moral of the story, don’t expect refunds for circa 6 weeks if they had told me this to start with I wouldn’t have been on at them so much 🤦‍♀️

As most have stated this company is a waste of time, I did what they couldn't do in 9 days in 1 hour.

Hired and paid up front for some staging boards and a big blue 9 days before builders where due on site, gets to the morning of the hire and no delivery. I had to contact them, they tell me they havent sourced any yet (which they had 9 days to update me about) and can i move the hire days! Why bother offering an option to book specific days.

I gave them till 10am and in that time I used hirebase and speedy and got both the things I needed same day and for nearly £100 cheaper!

Moral of the story - Don't hire from a re-hire company! The lady didnt want to give me a refund initially either as she had till 5pm to fulfil the order - absolute joke!

Useless. No commmnication when our post driver didn’t arrive. 4 days later still couldn’t say when it would get to us. Avoid.

I would leave zero stars if allowed. Booked a delivery for Monday. Its now Friday & still can't get through to them on the phone. Completely wasted my week. AVOID!

I placed an order for hire of an A/C unit which showed in stock and available and still does now.
However, less than 24 hours after my order was placed they called to advise they infact do not have any despite the website still showing they do and them still taking orders!

Completly misleading!

AVOID, AVOID AVOID have been trying get my deposit back and so far Mammoth Hire have declined to talk to me or return my money

What an absolute joke of a company this is! There is no 'zero star' option or I would have awarded that. Yes, like others, I should have consulted these reviews before venturing into a hire. Ordered an a/c unit for delivery on Monday and the web site showed availability. Guess what? It wasn't available and indeed none of them were. There is no contact number. They do not answer Webchat or WhatsApp despite my being online at 07:30. There was finally some email communication, no apology, no reference to my issues. Massively poor customer service. Certain terms for delivery appeared on the confirmation email ie after I'd paid. Absolute shambles. Never again.

I wish id checked here beforehand. Absolutely useless. Delivery cancelled on the day. Avoid if you expect good service. Plus im waiting days for my refund.

Would give 0 stars if had this option.
Should have read these reviews before using Mammoth Hire. Hired a flat bed trolley for flat move on the 11th June for 48 hrs hire from 16th June. Paid the full amount up front and received all the regular booking confirmation emails from Mammoth.
16th June delivery day (midday) - nothing heard yet - contacted them to be informed they don't have stock available. Could be delivered in 3 days but would need to pay more.
All too late for me and really put me in a huge bind as needed for moving and too late for another hire company.

Advice I can give - is AVOID THIS COMPANY.