Maison Flâneur Reviews 391

I rarely leave reviews, but I feel compelled to share my experience with Maison Flâneur to help future customers make informed decisions.

I placed an order for a rug in March and received a confirmation email stating an estimated delivery date just three working days after the order was placed. After a full week with no updates or tracking information, I contacted customer service to express my concern. I received a reply 48 hours later saying the issue was being looked into, but after that, I had to follow up two more times before I finally received an update four days later. At that point, I was told the rug was being made to order with a 12-week lead time, which was a complete surprise. Nowhere during the purchase process or on the product page was this made clear. In fact, the item was listed as “In Stock” with a delivery date just days away. This misleading presentation led me to reasonably believe I was purchasing a ready-to-ship item. Worse still, the general delivery policy on their website advises customers to check individual product pages for any extended lead times, yet no such note existed on the page for the rug I ordered. This lack of transparency is unacceptable, especially for a high-value item.

This situation reflects misleading advertising and, in my view, breaches UK consumer protection laws. To make matters worse, after I raised these concerns, customer service stopped responding entirely. My last email, sent almost two months ago, has still not received any reply. The complete lack of follow-up or accountability has only added to an already frustrating experience.

As of today, I have still not received the rug, nor have I received any update on when it might arrive.

Until this is resolved, I cannot recommend this company. I urge other customers to exercise caution when ordering from Maison Flâneur, especially if you require timely delivery.

To Maison Flâneur: I strongly urge you to update your product listings with accurate delivery timelines and significantly improve your customer communication. This entire situation was both avoidable and disappointing.

They are a wonderful company with so many cool products from all around the world!

Beautiful linens and home goods to add a bit of France to your home.

Besides the incredible curation of items, I could not speak more highly of their customer service as well. They truly have managed to capture the feeling of shopping at your favorite boutique store online. A rare gem.

The products from Maison Flaneur, are stylish and individual, this will be my third purchase!
Customer care is exemplary.

The Maison Flâneur team is responsive and extremely helpful. Their products are so unique and perfect for putting a unique touch in my home.

I ordered a mirror that had a small defect. CJ from Maison Flaneur helped me solve the issue immediately. They were professional, helpful and provided a resolution in a very timely manner.

My experience with Maison Flaneur has been wonderful! I had some questions about my order and Jess was super responsive in getting back to me several times. Thanks, Jess! I adore everything from this shop but it's now my go-to for lampshades that are handmade and well above the rest!

Great customer service, super responsive and friendly.
Highly appreciated. Would definitely recommend.

Fast and professional, cannot be happier

Good customer service

Responsive and efficient customer service.
I quickly received the help I needed with my order.

Thanks for the follow-up!
Good experience.

Really love the products and fast answer on questions

Beautiful candles, even better in reality than I'd expected. And the team were super helpful when I emailed saying I needed them delivered for a specific date in time for a wedding.

I emailed Maison and received a quick response to my inquiry.

Have purchased multiple stunning and high quality lampshades from MF. I'm so appreciative of their helpful customer service (shout out to CJ!) and secure packaging of the delicate product.

Excellent customer service regarding an out-of-stock item inquiry. Looking forward to making the purchase when it’s back in stock!

This is to change a former one star review as my item has now arrived and is beautiful. I have yet to give to my daughter but I’m sure she will love it. I was offered a replacement item as the original lamp I ordered had not arrived. Was also offered a 20% discount if I took the replacement. I accepted this as it was very similar however I do feel communication could have been a lot faster and clearer. If I had been told immediately that the original order was not available I could have chosen an alternative earlier and not missed her birthday. All turned out well in the end.

I am delighted with the quality and beauty of the unique ceramic plates, bowls and jugs that I have purchased through Maison Flaneur. Additionally, their customer service team is exceptional, responding quickly to resolve any questions or concerns.