Maison Flâneur Reviews 391

Customer service was good in there communication .
The products are beautiful
Cant wait to use them and show them off

I absolutely love Maison Flaneur! So many incredible products that i can't find anywhere else. Just purchased a rattan lamp shade which looked amazing. Great quality and beautiful design.
Will definitely buy again!

Incorrect information with regards to the actual fittings resulted in a product that I was unable to use. Whilst the returns process seemed complicated and unduly lengthy, eventually the matter was resolved and I was able to return the product and obtain a refund. Polite customer service throughout.

I ordered a table runner just under 3 weeks ago - it has cost me over £80 and I have still not received it. I have followed up on numerous occasions to be told that “they will follow up with their Atelier” and then silence. Don’t use this company

Shocking lol literally the worst online ecom experience I’ve ever had. Avoid!!!! Buy directly if you find a brand.

A custom order well worth the wait. Beautiful craftwork, shape and lampshade

I feel really ripped off. I paid 32.95€ for a mug. Today I received a message from a courier for Barton Croft in England telling me I will have you pay duty on my mug because it's being sent outside Britain. I also discovered that they charge 15£ for the same mug that I paided 32.95€ for.I thought I was buying an item from Europe so no duty. The postage you charged me was nearly 15€ on top of 32 .95€ now I have to pay duty!!!!!!WHAT A RIPP-OFF

Amazing quality furniture and great service. Highly recommend!!

I ordered two lamps from Maison Flaneur back in early May 2025 costing over $400 and immediately noticed that the shipping address was incorrect.

Sent an email to support to request an address change and literally did not hear back until June 6 when the order had already attempted delivery. That delivery attempt actually went back to them because of a "damaged" label.

So they reattempted delivery to that wrong address again and shared receipts that it "was delivered on June 11", but I still don't have the lamps and it's early July.

Honestly this is verging on a scam and has been a total nightmare.

I rarely leave negative reviews, but my experience with this retailer has been extremely disappointing .

I contacted them to return some bowls outside their normal return window (in order to buy a different colour, as the wrong colour was purchased), and they explicitly agreed to accept the return. Based on that agreement, I repeatedly asked for return instructions — not once, but multiple times — and they simply ignored every request.

Weeks later, they suddenly changed their position, claiming I was now outside the returns window (which they had already waived), and refused the return altogether. In other words - they strung me along, stalled for time, then used their own delay as a reason to deny the return.

This is not just bad customer service — it’s dishonest, unprofessional, and untrustworthy.

I gave them multiple opportunities to resolve the issue, including a formal complaint. They never replied. I haven't been able to return the bowls, and they haven't given me a refund.

This has been a frustrating and disappointing experience, not just because of the outcome, but because of the lack of communication and consistency. A simple return address would have resolved this easily, but instead I have been left chasing for months, and still have no resolution.

This company has horrible customer service. I received a box of broken plates and it has been a nightmare trying to resolve this. I eventually just asked to be reimbursed and they are charging me for some of the plates and part of the shipping- as though I should have to pay shipping for an entire box of broken plates. Also- I have not been reimbursed yet, even though they said they did reimburse me. No one responds to my emails timely, I cannot get anyone to call me. This is the most unprofessional and disappointing experience I have ever had. Beware!!!!

Maison Flâneur sells wonderful items for the home and I’m thrilled with my beautiful cushion that is just perfect for my sitting room. Their customer service team is excellent, efficient, helpful and friendly. I’d happily buy again from Maison Flâneur.

Maison Flaneur has a gorgeous selection of products and prompt customer service!

The employees are very helpful and compressive. They really helped me with my issue. Plus they are very fast replaying. It's a secury shop 100%.
Thanks a lot!

very communicative and helpful customer services. And of course the products are amazing.

Loved all the ceramic products on the site! I had a hard time narrowing down what to get as a housewarming gift. The customer service team was also really helpful with getting a gift message added to the order!

I love everything about this shop! All the design frame picture so much nice details! The service is top and very nice communication ! The quality is really good . I love my art frame .

Store and product is stunning! Very different from other homewear and decoration stores. We faced some problems with delivery and customer care team fix everything kindly and super fast. Special thanks to CJ. Really recommend it!

Lovely products and friendly customer service!